HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Hello Thank you for sharing your experience with ht26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2023
I liked the delivery, the order was quick.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2023
Deliveries by Chronopost are completely whimsical. This contract should be terminated and/or also offer shipments by Colissimo. Except in exceptional cases, the shipments of your products have no urgency. A range of experiences with Chronopost, for HT26 packages: *closed relay point or no longer accepting these packages, while I go check on site the opposite *contradictory information between the tracking on the Internet and the voicemail *saturated call number due to the excessively high number of complaints. Save money by terminating this contract!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2023
The products are good but in my last pack there were two missing products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2023
Good products
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2023
Hello, I love HT26 products but you change the composition very often and it is very inconvenient for us customers, especially me because I don't know what to expect with each order. Each time the milk is different either by color, texture, or effect on the skin. I don't have time to go to the store, I do all my shopping online and I would like to be satisfied at least a little. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2023
I'm not happy as I wasn't sent email notification of order I placed on your website, neither did I receive update of when my products will be delivered. I ordered this products a week ago, still no update on when it will be delivered after paying £26 express delivery charge. Kindly look into this and please deliver my Products as I'm traveling in few days for the Christmas Holiday.
Felicia London
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Response from HT26
Hello Mrs thank you for your message Your order was placed on Monday November 11, and counting the collection of parcels for the United Kingdom which takes place on Tuesday on the one hand, and the weekend when the carriers do not transit on the other hand, you have received your package on time, i.e. on December 18, according to the tracking of the package. There is no point in making a complaint at this level. In addition, we offer products that are controlled and subject to strict regulations, which since Brexit can spend a little more time in customs. We advise you to order in advance if you need to receive the parcel in the UK by a certain date. Furthermore, regarding the validation email that you did not receive, please check the validity of your information. Thank you for your understanding. The HT26 team wishes you a good day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2023
The products I received weren't good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2023
The delivery service is good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2023
My experience has just been very bad. I ordered a carrot cream from ht24 and the serum. Both with high prices. When I received my package yesterday and opened it, I was surprised that there was only a small Topsy gel exfoliating cream inside, some gloves and a soap as a gift. I made no such request. I hope they give me my money back or tell me how to return this, because it is a shame to pay so much money and have them give you another item. I want to receive what I asked for. I'm disappointed. Give me my money back and take your exfoliator. I don't give them a zero because you can't. after having waited so long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2023
I did not receive the right order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2023
My soap is really effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2023
Fast delivery and effective products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2023
Hello. The order was delivered quickly and everything was okay and thank you for the gift. However, you cannot ask someone incessantly to give an opinion after the day of receipt when they have not even tested the products and therefore have not observed any changes. I find that it is not sincere, that is why I give three stars because YOU ARE PRESSURING ME A LITTLE TOO MUCH.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2023
I ended up with a lot of pimples on my face not to mention the carrot oil that stains my clothes this is my last order.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. The HT26 brand offers formulas based on plants and vitamins, ingredients that we carefully select for their quality, and each product has a specific role, but is not necessarily suitable for all skin types. To ensure optimal results, we recommend that you contact 06.68.91.88.25 or 01.40.18.51.00, where you will be best advised. Sincerely, The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2023
Difficult to make the payment on the site. It took me 2 months to find the solution. Difficult to reach you even by WhatsApp, nothing.
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Response from HT26
Hello madam, The payment step on our website is done in a 'classic' way, so there are no particularities in this regard. However, if you are unable to complete this step, we can offer you other solutions. Moreover, if you wish, you can contact us at 06.68.91.88.25 or 01.40.18.51.00, one of the two numbers will always be available during the week. Thank you for your understanding. Sincerely, The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
My disappointment was great to find that the two boxes of Serum were open and leaked, very disappointing...
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Response from HT26
Hello madam, thank you for sharing your experience with HT26. Allow us to assure you that our team always makes sure that your products arrive in good condition. However, if this is really the case, we invite you to contact us at 06.68.91.88.25 or 01.40.18.51.00, we will always have the honesty to accept to compensate you for our mistake. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2023
My product arrived on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2023
Problem with a computer bug while placing the order. Moreover, the people contacted by phone were unable to help me resolve the issue. Otherwise, everything else was very good: short delay, compliance, and condition of the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2023
Excellent
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
How can I give my opinion when until now I have not received any email from you and I do not know the delivery date.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Allow us to assure you that our software automatically sends an email when your order is placed, and then when your order is shipped. You receive the tracking number with that. If this was not the case, please check your email address corresponding to the order. On the other hand, we have checked the tracking of your package, which indicates that it has indeed been delivered to you. Thank you for your understanding. The HT26 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2023
Fast delivery, well-packaged products with the pleasure of receiving the little gifts that come with them. As for the use of my products, I have been using them for over 3 years, it's a shame they don't lighten the skin but they hydrate it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2023
Magnificent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/11/2023
I was not delivered as requested even though I left my number to be contacted. This was not done. I had to go to a pickup point to collect my package. While I was not necessarily available. Satisfaction = average
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2023
Fast delivery. I just started using the products. Results to be seen over time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2023
the ointment and scrub irritate my face it made my face like old skin.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2023
Fast delivery and good product with samples
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
For the look again
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/10/2023
Shipping costs too high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2023
I am a bit disappointed with the shade of the foundation powder the shade is not lighter than the ruby lisa the advisor could have told me I explained my search to her I can still use it I will try an even lighter shade next time
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Response from HT26
Hello Madam, We were the first to contact you to confirm your foundation reference. Depending on your complexion.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/10/2023
Still and again this yellowish color that stains my sheets and clothes, despite my complaints.
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Response from HT26
Hello Thank you for sharing your experience with HT26. We are sorry that you did not appreciate the color. Indeed, we could ensure that our products remain white, but that would involve adding preservatives to our formulas, which is against our ethics. Moreover, products that are prone to yellowing are not expired and are just as effective as the others. Thank you for your understanding Best regards The HT26 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2023
I am always satisfied with my orders at HT26. But I regret the lack of follow-up regarding my order from my birthday month where I should have received a 10% discount that I never got. Despite my report and several attempts with the code.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2023
The products are very good and effective. But I did not like the delivery criteria. On the site, it is said that delivery is free for purchases over $100. I ordered for more than $200 and I paid the shipping fees. In addition, once the products were in Canada, I had to pay customs fees to DHL.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2023
You did not deliver what we ordered.
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Response from HT26
Hello Thank you for sharing your experience with HT26 Indeed you contacted us as soon as you received your order. We took care of your request immediately, then we found a solution to compensate you as best as possible. Nevertheless, we apologize once again for the inconvenience caused, and we will ensure that such a situation does not happen again. Thank you for your understanding Best regards The HT26 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2023
Order well delivered packaging perfect I haven't used the products yet I'm waiting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2023
Fast delivery. I hope this lotion will be good for my skin.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2023
The navigation on the page is simple, the package came very well packaged so that nothing would fall out. I just started using the order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2023
very disappointed because the oil arrived punctured and dripping, not serious at all, the cream, nice packaging, practical and easy to understand instructions
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