Customer reviews of HT26

8,8 /10

Based on 6 798 published reviews

5 4 508 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 05/09/2019 à 08h05 following a purchase from 02/09/2019

Very good

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Acheteur Vérifié

Published on 04/09/2019 à 23h27 following a purchase from 02/09/2019

Great service and very fast, keep it up thank you very much

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Acheteur Vérifié

Published on 04/09/2019 à 13h42 following a purchase from 27/08/2019

The product cap arrived completely broken and I was given a different gift than the one I chose.

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Acheteur Vérifié

Published on 04/09/2019 à 10h25 following a purchase from 21/08/2019

Top service, sample gifts and fast delivery.

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Acheteur Vérifié

Published on 03/09/2019 à 12h59 following a purchase from 29/08/2019

very good

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Acheteur Vérifié

Published on 03/09/2019 à 07h51 following a purchase from 17/08/2019

I must say that I am quite disappointed... Usually, I use Bedon products that I also buy online and I have never had any problems... For once that I decide to try HT26, the 2 promised gift products did not arrive!!!... and yet, they are clearly listed on invoice 2019-08-17 #FA086108...

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Acheteur Vérifié

Published on 02/09/2019 à 09h11 following a purchase from 28/08/2019

Very good

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Acheteur Vérifié

Published on 01/09/2019 à 20h54 following a purchase from 29/08/2019

Great, simple and fast

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Acheteur Vérifié

Published on 01/09/2019 à 20h31 following a purchase from 29/08/2019

Fast and punctual service. Thank you again

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Acheteur Vérifié

Published on 31/08/2019 à 22h27 following a purchase from 28/08/2019

I received the products well, thank you very much

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Acheteur Vérifié

Published on 31/08/2019 à 21h43 following a purchase from 24/08/2019

Good

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Acheteur Vérifié

Published on 30/08/2019 à 20h36 following a purchase from 27/08/2019

Good.

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Acheteur Vérifié

Published on 30/08/2019 à 18h48 following a purchase from 29/08/2019

Very happy with my purchase. Top delivery service. Well packaged parcel.
Thank you for the little gift.

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Acheteur Vérifié

Published on 30/08/2019 à 08h33 following a purchase from 21/08/2019

Reliable site for product selection

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Acheteur Vérifié

Published on 28/08/2019 à 23h34 following a purchase from 09/08/2019

First, after ordering I did not receive a confirmation email, this should be automatic, yet after I contacted customer service via WhatsApp who asked me to write an email to claim my confirmation email. I have already submitted my problem to HT26 via WhatsApp, is it still up to me the customer to send an email? What is the purpose of the WhatsApp number on the HT26 site then? It is a lack of seriousness and respect towards the clientele. Thanks to my order number, the person I chatted with on WhatsApp was supposed to contact customer service and take care of my case and not even a hello, what can I do for you? Nothing, no polite formula, I don't know where you recruit your employees but they have not received any serious training and on top of that, there are grammar and spelling mistakes with this person!!! HT26 is still a big brand!!! My confirmation email came days later, in short, a lack of professionalism in the service, it felt like my little niece who in her spare time does overtime for online sales

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Acheteur Vérifié

Published on 24/08/2019 à 18h44 following a purchase from 31/07/2019

The delivery took longer than I expected. I was really afraid of losing my money for nothing. The test is really okay

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Acheteur Vérifié

Published on 24/08/2019 à 18h05 following a purchase from 16/08/2019

I had an unpleasant surprise after validating the banking data, there was an error message during payment followed by an email asking me to redo the order. I redid the order and was debited twice the same amount and I only received one order. Until now, no response from customer service after reporting.

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Response from HT26 Published on 18/10/2019

Hello,
After checking on our payment platform, we have received only one payment for the amount of your order
Do not hesitate to contact your bank in case of any issues
Best regards

Acheteur Vérifié

Published on 24/08/2019 à 16h47 following a purchase from 22/08/2019

Nothing to say

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Acheteur Vérifié

Published on 23/08/2019 à 21h48 following a purchase from 15/08/2019

Good

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Acheteur Vérifié

Published on 23/08/2019 à 10h24 following a purchase from 19/08/2019

The delivery was super fast! Now let's see if the product works ;)

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Acheteur Vérifié

Published on 20/08/2019 à 18h07 following a purchase from 15/08/2019

I still don't understand why the catalog shows prices one euro cheaper than the site. As a result, online buyers find themselves somewhat misled.

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Acheteur Vérifié

Published on 20/08/2019 à 07h10 following a purchase from 15/08/2019

Fast delivery but for a purchase of 113€, there was no gift inside. And compared to the previous order, incomplete optimism range and disrespectful customer service because after several complaints and follow-ups, no reaction from them. Disappointed

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Acheteur Vérifié

Published on 20/08/2019 à 01h10 following a purchase from 11/08/2019

Disappointed

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Acheteur Vérifié

Published on 19/08/2019 à 23h38 following a purchase from 09/08/2019

Very good, I find your site excellent, the products of very good quality suit me perfectly, great

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Acheteur Vérifié

Published on 15/08/2019 à 03h18 following a purchase from 08/08/2019

Very good site and everything is well explained

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Acheteur Vérifié

Published on 14/08/2019 à 23h00 following a purchase from 06/08/2019

Fast delivery and product as described, very satisfied

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Acheteur Vérifié

Published on 14/08/2019 à 17h04 following a purchase from 05/08/2019

The quality of your customer service is very poor and unsatisfactory, as the customer waits a week and a half to receive their package. And when we call you, you are unable to tell where the order is, every time you tell the customer to check the tracking themselves while you are better placed to know the tracking of the package, please receive your customer service thank you

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Acheteur Vérifié

Published on 14/08/2019 à 16h59 following a purchase from 04/08/2019

Order received 2 weeks later instead of 72 hours

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Acheteur Vérifié

Published on 13/08/2019 à 17h40 following a purchase from 29/07/2019

I had to pay extra shipping fees even though I had already paid

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Acheteur Vérifié

Published on 13/08/2019 à 15h51 following a purchase from 30/07/2019

I'm happy with the cream

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Acheteur Vérifié

Published on 12/08/2019 à 07h12 following a purchase from 04/08/2019

I was very satisfied overall and surprised by the 'extras' discovered in my package

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Acheteur Vérifié

Published on 11/08/2019 à 13h00 following a purchase from 25/07/2019

Top service

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Acheteur Vérifié

Published on 11/08/2019 à 00h26 following a purchase from 05/08/2019

Happy

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Acheteur Vérifié

Published on 10/08/2019 à 20h23 following a purchase from 05/08/2019

Top-notch

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Acheteur Vérifié

Published on 10/08/2019 à 17h50 following a purchase from 06/08/2019

I love ordering from HT26, the delivery date is respected, the products are well packaged, and each purchase is accompanied by little gifts, thank you

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Acheteur Vérifié

Published on 09/08/2019 à 00h24 following a purchase from 04/08/2019

Great! I recommend. Thank you for the gifts

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Acheteur Vérifié

Published on 08/08/2019 à 21h40 following a purchase from 04/08/2019

When we ask, they don't respond. When we write the message to customer service, they don't reply.

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Acheteur Vérifié

Published on 07/08/2019 à 19h46 following a purchase from 26/07/2019

Very good impeccable

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Acheteur Vérifié

Published on 07/08/2019 à 18h15 following a purchase from 23/07/2019

Great, I received my order very quickly and the range I ordered suits me perfectly, plus I received many gifts with it.

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Acheteur Vérifié

Published on 05/08/2019 à 18h43 following a purchase from 17/07/2019

Excellent products and service. Fast delivery to the USA

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