Customer reviews of HT26

8,8 /10

Based on 6 722 published reviews

5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 27/10/2018 à 00h23 following a purchase from 23/10/2018

Very satisfied, the site is reliable and the delivery is fast

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Acheteur Vérifié

Published on 26/10/2018 à 13h49 following a purchase from 30/09/2018

none, item lost in customs, customer service really aggressive on the phone, not welcoming at all, really minimum service for assistance, moreover I paid the VAT tax twice, with you and then for customs

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Acheteur Vérifié

Published on 22/10/2018 à 21h49 following a purchase from 07/10/2018

Very good

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Acheteur Vérifié

Published on 22/10/2018 à 19h19 following a purchase from 18/10/2018

Very good site and well secured

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Acheteur Vérifié

Published on 22/10/2018 à 08h58 following a purchase from 27/09/2018

One of my products arrived empty. No feedback from customer service.

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Response from HT26 Published on 23/10/2018

Hello Mrs. Diop, We thank you for your comment. We are sorry for this inconvenience. We invite you to contact us directly by email to make your complaint: [email protected] Best regards

Acheteur Vérifié

Published on 21/10/2018 à 13h26 following a purchase from 17/10/2018

Very good

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Acheteur Vérifié

Published on 21/10/2018 à 12h46 following a purchase from 11/10/2018

The shipping of the product is expensive in France metro area

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Response from HT26 Published on 23/10/2018

Hello Mrs. Memouaffo,
We thank you for your comment.
We offer you home delivery against signature within a maximum of 3 days for France.
This explains the amount of shipping fees.
Best regards

Acheteur Vérifié

Published on 20/10/2018 à 06h15 following a purchase from 16/10/2018

The site is nice.
But the description of the ranges needs to be improved according to customer needs. For example, I am a new customer and I have dark skin and I wanted a range to brighten my skin but not lighten it. The problem is that there are many products on the site and we get lost. The first range I bought on the site did not really meet my expectations. I even got pimples when I didn't have any before. Currently, I bought the repairing range that I will test.
In short, it would be good to define the products by type of needs

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Response from HT26 Published on 23/10/2018

Hello.
We thank you for your comment.
Your opinion is very useful to us.
We will try to clarify in response to your comment, otherwise do not hesitate to contact us by email or phone to get personalized advice before proceeding with the purchase.
The products are classified by range on the site.
If the names of the ranges do not help you find your way, you have the option to search for a product or a range according to your skin type.
Indeed, at the top of the site, the search bar "a solution to a problem" allows you to select your problem and get the different products to use to solve it.
In your case, we recommend using the White Essence range to reveal the glow of your complexion, hence the term "lightening".
Moreover, know that your results will be visible from 3 to 4 weeks by having a complete range and using it daily.
We remain reachable during the opening hours of your HT26 Paris store.
Best regards

Acheteur Vérifié

Published on 19/10/2018 à 23h51 following a purchase from 16/10/2018

Secure site

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Acheteur Vérifié

Published on 18/10/2018 à 14h44 following a purchase from 28/09/2018

Well done and easy to navigate

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Acheteur Vérifié

Published on 18/10/2018 à 12h53 following a purchase from 04/10/2018

product was as displayed online

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Acheteur Vérifié

Published on 17/10/2018 à 21h47 following a purchase from 13/10/2018

Perfect

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Acheteur Vérifié

Published on 17/10/2018 à 18h52 following a purchase from 11/10/2018

Well-made site, fast delivery
Thank you

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Acheteur Vérifié

Published on 14/10/2018 à 17h39 following a purchase from 02/10/2018

Order arrived on time in good condition, the products without a receipt, only a few issues but okay

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Response from HT26 Published on 23/10/2018

Hello Mrs. Sow,
Thank you for your comment.
Please let us know the issues that displeased you?
Best regards

Acheteur Vérifié

Published on 14/10/2018 à 15h38 following a purchase from 06/10/2018

Very long wait. Does not match the announced 48h

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Response from HT26 Published on 23/10/2018

Hello Mrs. Nnemi Ndzana,
Thank you for your comment.
The expected delivery time for France is 2 to 3 days.
If this time has been exceeded, unfortunately, the postman encountered a difficulty, which lengthens the delivery time.
If the problem arises again during your next order, do not hesitate to contact us to locate your package.
Best regards

Acheteur Vérifié

Published on 14/10/2018 à 14h18 following a purchase from 05/10/2018

I wanted to give it as a birthday gift and also introduce the range to another person but missed it due to delivery issues, so disappointed

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Response from HT26 Published on 23/10/2018

Hello Mrs. Diaby,
Thank you for your comment.
Could you tell us more about the issue encountered during the delivery of your package please?
Best regards

Acheteur Vérifié

Published on 13/10/2018 à 17h05 following a purchase from 03/10/2018

I am very satisfied with your service, I received my order on time and in good condition

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Acheteur Vérifié

Published on 13/10/2018 à 13h30 following a purchase from 06/10/2018

One star because zero does not pass!
The cream ordered on the HT26 site does not match either the photo on the site or the description. The cream in the photo is the eventone fade cream with alpha hydroxy, the description is that of the brightening cream with arbutin and the one I received following my internet order is the skin success with songyi mushroom!!! In short, total nonsense, disappointed with this order!!!

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Response from HT26 Published on 16/10/2018

Hello Mrs. Carabin,
Thank you for your comment.
The packaging of the ordered product has changed.
You received the new box of the Palmer's brightening cream.
Best regards

Acheteur Vérifié

Published on 12/10/2018 à 05h06 following a purchase from 03/10/2018

Excellent

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Acheteur Vérifié

Published on 10/10/2018 à 19h40 following a purchase from 29/09/2018

My order was delivered late and the products were poorly packaged. The protective film for the maximum brightening soaps was torn, the exfoliating soap had cracks in places and was not closed. And what about the gifts? It was not what I had chosen and one of the soaps was moldy. My order was not prepared with care and when I called on Monday, October 8 at 10:20, I was faced with the arrogance of my interlocutor who bluntly told me 'we are not obliged to give you gifts and we give you what we have.' I am very disappointed.

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Acheteur Vérifié

Published on 10/10/2018 à 14h22 following a purchase from 02/10/2018

good

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Acheteur Vérifié

Published on 08/10/2018 à 20h44 following a purchase from 28/09/2018

Not optimal, many functions do not work.

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Response from HT26 Published on 09/10/2018

Hello Mrs. Biadou Niancy,
Thank you for your comment.
Can we have more details on what is not working?
Best regards

Acheteur Vérifié

Published on 08/10/2018 à 10h08 following a purchase from 02/10/2018

Recommend this site, very fast delivery

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Acheteur Vérifié

Published on 07/10/2018 à 22h21 following a purchase from 30/09/2018

Products received well but delivery longer than usual, nevertheless satisfied with the gifts received in addition to the order, pleasantly surprised

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Acheteur Vérifié

Published on 07/10/2018 à 12h57 following a purchase from 03/10/2018

I like it, even though I find that the quality of the gifts offered does not vary, for a person who places an order every month, receiving the same knitted cap or beanie each time is strange, I would much prefer real care gifts, but top quality of service, nothing to say

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Acheteur Vérifié

Published on 05/10/2018 à 14h30 following a purchase from 01/10/2018

Fast delivery

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Acheteur Vérifié

Published on 04/10/2018 à 18h23 following a purchase from 23/09/2018

My package always arrives on time..Thank you.

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Acheteur Vérifié

Published on 25/09/2018 à 21h25 following a purchase from 21/08/2018

The ordered products were delivered well. The site +HT26 is reliable.

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Acheteur Vérifié

Published on 24/09/2018 à 16h12 following a purchase from 15/09/2018

it's not me who uses it but my sister in the country effectiveness in she doesn't even have a stain

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Acheteur Vérifié

Published on 24/09/2018 à 08h16 following a purchase from 10/09/2018

I received the products of poor quality I spent 22 Euro to return the products

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Acheteur Vérifié

Published on 24/09/2018 à 07h24 following a purchase from 19/09/2018

Reliable site. Received the order very quickly. Thank you ht26.

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Acheteur Vérifié

Published on 21/09/2018 à 04h54 following a purchase from 10/09/2018

I loved it thank you very much

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Acheteur Vérifié

Published on 18/09/2018 à 09h53 following a purchase from 31/08/2018

Very good product, I am very satisfied. Thank you very much for the hat. I will order every time when my product is finished. My complexion is perfect. Thank you very much

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Acheteur Vérifié

Published on 16/09/2018 à 15h07 following a purchase from 12/09/2018

I love the product

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Acheteur Vérifié

Published on 16/09/2018 à 12h26 following a purchase from 09/09/2018

Good

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Acheteur Vérifié

Published on 12/09/2018 à 22h19 following a purchase from 01/09/2018

Very well received

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Acheteur Vérifié

Published on 09/09/2018 à 14h13 following a purchase from 03/09/2018

The cream and the mousse almost half I am disappointed thank you for your understanding

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Acheteur Vérifié

Published on 08/09/2018 à 13h30 following a purchase from 24/08/2018

Satisfied

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Acheteur Vérifié

Published on 06/09/2018 à 12h39 following a purchase from 02/09/2018

Perfect.

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Acheteur Vérifié

Published on 28/08/2018 à 12h40 following a purchase from 21/08/2018

Like the best

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