Customer reviews of HT26

8,8 /10

Based on 6 722 published reviews

5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2, 3 and 5 stars

Reset filters

Acheteur Vérifié

Published on 26/08/2018 à 22h44 following a purchase from 22/08/2018

Extraordinary very satisfying

Translated reviews

Acheteur Vérifié

Published on 26/08/2018 à 19h50 following a purchase from 22/08/2018

Fast and efficient as usual

Translated reviews

Acheteur Vérifié

Published on 25/08/2018 à 16h23 following a purchase from 04/08/2018

I received my package after 1 month of waiting. The order was in a box almost completely torn, the products were not even protected and others had already broken packaging.
The lid of the baby milk was broken.
The opened lightening soap, in short all the products were thrown directly into the box and it was not pleasant to see.
Moreover, at the purchase, there were gift items such as a women's hat and some travel-sized toiletries but none of that was ultimately included.
In short, terrible as a protected package and terrible as a delivery time.
In the end, I am charged customs fees.
Too bad, I don't think I will relive this experience.

Translated reviews

Acheteur Vérifié

Published on 25/08/2018 à 14h23 following a purchase from 17/08/2018

Very good

Translated reviews

Acheteur Vérifié

Published on 24/08/2018 à 13h01 following a purchase from 20/08/2018

Trust, trust and more trust

Translated reviews

Acheteur Vérifié

Published on 24/08/2018 à 08h10 following a purchase from 13/08/2018

The products arrive very quickly and you provide very perfect information during the follow-up! Great professionalism! my compliments!

Translated reviews

Acheteur Vérifié

Published on 23/08/2018 à 15h45 following a purchase from 18/08/2018

very professional. Very good.

Translated reviews

Acheteur Vérifié

Published on 23/08/2018 à 14h16 following a purchase from 16/08/2018

Very good, impeccable service

Translated reviews

Acheteur Vérifié

Published on 23/08/2018 à 08h56 following a purchase from 08/08/2018

Good service

Translated reviews

Acheteur Vérifié

Published on 22/08/2018 à 16h18 following a purchase from 14/08/2018

I find it to be a very nice cream, very creamy, well scented, very moisturizing. I would recommend my friends to use HT26

Translated reviews

Acheteur Vérifié

Published on 21/08/2018 à 22h25 following a purchase from 03/08/2018

I only give 2 stars because for a first order I was disappointed with the service, my order took three weeks to arrive and when I called customer service about it, the lady was not nice at all and I did not like that. I should have given one star but I give the second star because I received many little gifts in my order.

Translated reviews

Response from HT26 Published on 22/08/2018

Hello,
Thank you for your comment.
Unfortunately, the delivery time may be extended for various reasons.
Please feel free to contact us to help you locate your package if the problem recurs.
Best regards

Acheteur Vérifié

Published on 20/08/2018 à 15h44 following a purchase from 31/07/2018

Very good

Translated reviews

Acheteur Vérifié

Published on 18/08/2018 à 12h33 following a purchase from 10/08/2018

The site is very good, but I think more information should be provided on the ranges suitable for skin types.

Translated reviews

Response from HT26 Published on 22/08/2018

Hello, Thank you for your comment. You have the possibility to be directed to the products corresponding to your problem. Indeed, at the top of the site, you have 'a solution to a problem', in this bar, you can select your skin type and get a range to solve your problem. You can also contact us for personalized advice. Best regards

Acheteur Vérifié

Published on 17/08/2018 à 23h01 following a purchase from 30/07/2018

Perfect

Translated reviews

Acheteur Vérifié

Published on 15/08/2018 à 19h44 following a purchase from 09/08/2018

The package arrived well, I haven't tried the products yet, I will come back to give my opinion....

Translated reviews

Acheteur Vérifié

Published on 15/08/2018 à 18h40 following a purchase from 04/08/2018

Package arrived torn.

Translated reviews

Response from HT26 Published on 22/08/2018

Hello Mrs. Malapa,
Thank you for your comment.
We sincerely apologize for the inconvenience caused.
Unfortunately, packages suffer damage during transport.
We do everything we can to avoid this kind of incident as much as possible.
Please feel free to report it to us if the problem recurs.
Best regards

Acheteur Vérifié

Published on 15/08/2018 à 18h19 following a purchase from 08/08/2018

Good

Translated reviews

Acheteur Vérifié

Published on 13/08/2018 à 20h52 following a purchase from 08/08/2018

Shipping costs quite expensive

Translated reviews

Acheteur Vérifié

Published on 12/08/2018 à 00h17 following a purchase from 08/08/2018

Not detailed enough and the product descriptions are not up to par

Translated reviews

Response from HT26 Published on 13/08/2018

Hello Mrs. Yobo,
Thank you for your comment.
We take your opinion very seriously to make your HT26 experience more pleasant.
Please note that each product has its description.
This description includes the product's content, product photos, product price, its main components, product usage, and associated products.
Each product is classified by range at the top right of the site.
You can also search for a product in the search bar 'product', indicate a problem and then get a solution in the bar 'a solution to a problem' or search for a product brand in the search bar 'brand'.
Customer reviews are available for each product in the second tab in the product description.
You have the option to contact us if you need information.
Best regards

Acheteur Vérifié

Published on 11/08/2018 à 12h51 following a purchase from 07/08/2018

Very good product

Translated reviews

Acheteur Vérifié

Published on 11/08/2018 à 10h10 following a purchase from 07/08/2018

I was quickly informed that the products were missing, I was able to change my order and was delivered very quickly

Translated reviews

Acheteur Vérifié

Published on 10/08/2018 à 12h45 following a purchase from 07/08/2018

Very fast delivery

Translated reviews

Acheteur Vérifié

Published on 10/08/2018 à 12h38 following a purchase from 06/08/2018

Everything is perfect, from the order to the reception. The little gifts in addition to discovering more about the products and appreciating their qualities. I am happy.

Translated reviews

Acheteur Vérifié

Published on 09/08/2018 à 12h34 following a purchase from 03/08/2018

Very satisfied with my order, however when I placed the order I was entitled to a hat as a gift but I did not find that in my package. Thank you for the little samples

Translated reviews

Acheteur Vérifié

Published on 08/08/2018 à 17h31 following a purchase from 01/08/2018

Favorable

Translated reviews

Acheteur Vérifié

Published on 06/08/2018 à 08h27 following a purchase from 19/07/2018

Perfect transaction. Product of quantity and quality.

Translated reviews

Acheteur Vérifié

Published on 05/08/2018 à 14h06 following a purchase from 27/07/2018

I would say good for now

Translated reviews

Acheteur Vérifié

Published on 04/08/2018 à 06h10 following a purchase from 26/07/2018

Reliable!!

Translated reviews

Acheteur Vérifié

Published on 03/08/2018 à 00h29 following a purchase from 26/07/2018

Good

Translated reviews

Acheteur Vérifié

Published on 02/08/2018 à 17h22 following a purchase from 17/07/2018

Good service attentive to customers

Translated reviews

Acheteur Vérifié

Published on 01/08/2018 à 13h10 following a purchase from 13/07/2018

Super fast and reliable service. Indeed I had ordered the wrong product and they accepted my return without any difficulty.
Thank you for your professionalism! :)

Translated reviews

Acheteur Vérifié

Published on 01/08/2018 à 08h03 following a purchase from 23/07/2018

Excellent products and always quality service.

Translated reviews

Acheteur Vérifié

Published on 30/07/2018 à 12h34 following a purchase from 23/07/2018

Very satisfied with the order.

Translated reviews

Acheteur Vérifié

Published on 28/07/2018 à 04h38 following a purchase from 15/07/2018

Reliable site, good products and fast delivery

Translated reviews

Acheteur Vérifié

Published on 27/07/2018 à 14h24 following a purchase from 21/07/2018

Nice product

Translated reviews

Acheteur Vérifié

Published on 26/07/2018 à 22h35 following a purchase from 29/06/2018

Practical, fast, serious, I recommend this site

Translated reviews

Acheteur Vérifié

Published on 25/07/2018 à 00h06 following a purchase from 08/07/2018

During my order, I had two gifts offered, a hat and a shower gel, but unfortunately upon receiving my order the gifts did not match the photo. Honestly disappointed. Why offer gifts and send junk instead? Instead of the shower gel, I received a lotion and instead of a hat, I received a head net. The reception of my order was on time.

Translated reviews

Response from HT26 Published on 27/07/2018

Hello,
Thank you for your comment.
We suggest you choose your gifts in travel size, if that hasn't been done, we offer you travel size products based on your purchase to help you discover our ranges.
Regarding the hat, we offer different models every week to cater to all tastes.
When you place your next order, I invite you to let us know if you have a preference for a hat and your gifts.
We will be happy to offer you what you have chosen within the limits of available stock.
Best regards,

Acheteur Vérifié

Published on 24/07/2018 à 19h32 following a purchase from 07/07/2018

The delivery person was very nice

Translated reviews

Acheteur Vérifié

Published on 24/07/2018 à 02h02 following a purchase from 06/07/2018

Very poor quality, I applied it on my face for 5 days and small pimples appeared on my face and now I don't know if it's the product but I'm afraid to put it back on my face.

Translated reviews

Response from HT26 Published on 24/07/2018

Hello Mrs. Aminatou, Thank you for your comment. If you notice pimples when applying your cream, it means that the use of it is not correct. To achieve better results, I invite you to follow a daily routine consisting of a soap, a scrub, a lotion, a day cream, and a night cream. With a complete range, you can achieve results after 3 to 4 weeks of DAILY use. If you have any doubts or need advice, do not hesitate to contact us. Best regards

Acheteur Vérifié

Published on 23/07/2018 à 19h40 following a purchase from 16/07/2018

I love all my products, especially the hand knee and elbow cream it really does work like magic. Thank you so much for my order.

Translated reviews