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A
Rating: 5 out of 5
Perfect
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 797 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Well-made site, fast delivery
Thank you
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Thank you
A
Rating: 3 out of 5
Order arrived on time in good condition, the products without a receipt, only a few issues but okay
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Response from HT26
Hello Mrs. Sow,
Thank you for your comment.
Please let us know the issues that displeased you?
Best regards
Thank you for your comment.
Please let us know the issues that displeased you?
Best regards
A
Rating: 3 out of 5
Very long wait. Does not match the announced 48h
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Response from HT26
Hello Mrs. Nnemi Ndzana,
Thank you for your comment.
The expected delivery time for France is 2 to 3 days.
If this time has been exceeded, unfortunately, the postman encountered a difficulty, which lengthens the delivery time.
If the problem arises again during your next order, do not hesitate to contact us to locate your package.
Best regards
Thank you for your comment.
The expected delivery time for France is 2 to 3 days.
If this time has been exceeded, unfortunately, the postman encountered a difficulty, which lengthens the delivery time.
If the problem arises again during your next order, do not hesitate to contact us to locate your package.
Best regards
A
Rating: 3 out of 5
I wanted to give it as a birthday gift and also introduce the range to another person but missed it due to delivery issues, so disappointed
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Response from HT26
Hello Mrs. Diaby,
Thank you for your comment.
Could you tell us more about the issue encountered during the delivery of your package please?
Best regards
Thank you for your comment.
Could you tell us more about the issue encountered during the delivery of your package please?
Best regards
A
Rating: 5 out of 5
I am very satisfied with your service, I received my order on time and in good condition
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A
Rating: 1 out of 5
One star because zero does not pass!
The cream ordered on the HT26 site does not match either the photo on the site or the description. The cream in the photo is the eventone fade cream with alpha hydroxy, the description is that of the brightening cream with arbutin and the one I received following my internet order is the skin success with songyi mushroom!!! In short, total nonsense, disappointed with this order!!!
Translated reviews
The cream ordered on the HT26 site does not match either the photo on the site or the description. The cream in the photo is the eventone fade cream with alpha hydroxy, the description is that of the brightening cream with arbutin and the one I received following my internet order is the skin success with songyi mushroom!!! In short, total nonsense, disappointed with this order!!!
Response from HT26
Hello Mrs. Carabin,
Thank you for your comment.
The packaging of the ordered product has changed.
You received the new box of the Palmer's brightening cream.
Best regards
Thank you for your comment.
The packaging of the ordered product has changed.
You received the new box of the Palmer's brightening cream.
Best regards
A
Rating: 5 out of 5
Excellent
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A
Rating: 3 out of 5
My order was delivered late and the products were poorly packaged. The protective film for the maximum brightening soaps was torn, the exfoliating soap had cracks in places and was not closed. And what about the gifts? It was not what I had chosen and one of the soaps was moldy. My order was not prepared with care and when I called on Monday, October 8 at 10:20, I was faced with the arrogance of my interlocutor who bluntly told me 'we are not obliged to give you gifts and we give you what we have.' I am very disappointed.
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A
Rating: 3 out of 5
good
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A
Rating: 3 out of 5
Not optimal, many functions do not work.
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Response from HT26
Hello Mrs. Biadou Niancy,
Thank you for your comment.
Can we have more details on what is not working?
Best regards
Thank you for your comment.
Can we have more details on what is not working?
Best regards
A
Rating: 3 out of 5
Recommend this site, very fast delivery
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A
Rating: 3 out of 5
Products received well but delivery longer than usual, nevertheless satisfied with the gifts received in addition to the order, pleasantly surprised
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A
Rating: 5 out of 5
I like it, even though I find that the quality of the gifts offered does not vary, for a person who places an order every month, receiving the same knitted cap or beanie each time is strange, I would much prefer real care gifts, but top quality of service, nothing to say
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A
Rating: 5 out of 5
Fast delivery
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A
Rating: 5 out of 5
My package always arrives on time..Thank you.
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A
Rating: 5 out of 5
The ordered products were delivered well. The site +HT26 is reliable.
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A
Rating: 5 out of 5
it's not me who uses it but my sister in the country effectiveness in she doesn't even have a stain
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A
Rating: 2 out of 5
I received the products of poor quality I spent 22 Euro to return the products
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A
Rating: 5 out of 5
Reliable site. Received the order very quickly. Thank you ht26.
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A
Rating: 5 out of 5
I loved it thank you very much
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A
Rating: 5 out of 5
Very good product, I am very satisfied. Thank you very much for the hat. I will order every time when my product is finished. My complexion is perfect. Thank you very much
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A
Rating: 5 out of 5
I love the product
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Very well received
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A
Rating: 3 out of 5
The cream and the mousse almost half I am disappointed thank you for your understanding
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A
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Like the best
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A
Rating: 5 out of 5
Extraordinary very satisfying
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A
Rating: 5 out of 5
Fast and efficient as usual
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A
Rating: 2 out of 5
I received my package after 1 month of waiting. The order was in a box almost completely torn, the products were not even protected and others had already broken packaging.
The lid of the baby milk was broken.
The opened lightening soap, in short all the products were thrown directly into the box and it was not pleasant to see.
Moreover, at the purchase, there were gift items such as a women's hat and some travel-sized toiletries but none of that was ultimately included.
In short, terrible as a protected package and terrible as a delivery time.
In the end, I am charged customs fees.
Too bad, I don't think I will relive this experience.
Translated reviews
The lid of the baby milk was broken.
The opened lightening soap, in short all the products were thrown directly into the box and it was not pleasant to see.
Moreover, at the purchase, there were gift items such as a women's hat and some travel-sized toiletries but none of that was ultimately included.
In short, terrible as a protected package and terrible as a delivery time.
In the end, I am charged customs fees.
Too bad, I don't think I will relive this experience.
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Trust, trust and more trust
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A
Rating: 5 out of 5
The products arrive very quickly and you provide very perfect information during the follow-up! Great professionalism! my compliments!
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A
Rating: 5 out of 5
very professional. Very good.
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A
Rating: 5 out of 5
Very good, impeccable service
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A
Rating: 5 out of 5
Good service
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A
Rating: 5 out of 5
I find it to be a very nice cream, very creamy, well scented, very moisturizing. I would recommend my friends to use HT26
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A
Rating: 2 out of 5
I only give 2 stars because for a first order I was disappointed with the service, my order took three weeks to arrive and when I called customer service about it, the lady was not nice at all and I did not like that. I should have given one star but I give the second star because I received many little gifts in my order.
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Response from HT26
Hello,
Thank you for your comment.
Unfortunately, the delivery time may be extended for various reasons.
Please feel free to contact us to help you locate your package if the problem recurs.
Best regards
Thank you for your comment.
Unfortunately, the delivery time may be extended for various reasons.
Please feel free to contact us to help you locate your package if the problem recurs.
Best regards