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F
Rating: 5 out of 5
Very satisfied
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1, 2, 3 and 5 stars
Reset filtersM
Rating: 5 out of 5
my package didn't take long to arrive I loved it
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R
Rating: 5 out of 5
Very satisfied with my order and the delivery was quick.
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A
Rating: 1 out of 5
Bad
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P
Rating: 1 out of 5
-
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M
Rating: 3 out of 5
Order well received but packaged with a lot of negligence, resulting in a completely broken cap. Fortunately, there is a protective cap on each bottle
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S
Rating: 5 out of 5
A bit complicated, too many choices
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C
Rating: 5 out of 5
It went well
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C
Rating: 5 out of 5
Well received
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F
Rating: 5 out of 5
It's excellent to have access to the site but slow to resolve customer difficulties.
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M
Rating: 1 out of 5
Unfortunately, the shower gel arrived broken with the gel leaking, the packaging cardboard is light for the weight of the products
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N
Rating: 5 out of 5
Fast delivery
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N
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Very good thank you
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E
Rating: 5 out of 5
It was easy and straightforward to purchase these products on the website
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F
Rating: 5 out of 5
Very effective
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M
Rating: 5 out of 5
Nice
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R
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
I love it, it keeps its promises
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F
Rating: 5 out of 5
Ht26 is a great range, its scent I've had it for a few days, I hope it will give me a wow result
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E
Rating: 5 out of 5
I like your product especially the ones I recently ordered. I have used them for a while and I have been getting them from Amazon, but decided to order directly this time
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D
Rating: 5 out of 5
Package made by Lola. Very well organized. With a little gift that follows wow, it really makes you want to order all the time. Delivery done 5/5 without being damaged. Thank you Lola
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M
Rating: 5 out of 5
Very good, effective and good products, I highly recommend.
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M
Rating: 3 out of 5
I had difficulties accessing the site for several days and my code derived from accumulated points was expiring. I was disappointed!!! After alerting the staff by email, I received a response after several days. Fortunately, I was able to use my code. It's a shame that the codes are not cumulative, as the discount rates are so low, at least everyone has their own business policy. Otherwise, my products always arrive and shipping costs remain considerable but that does not depend on HT26. Beyond these little details, I enjoy discovering different lotions or creams and curiously, they all suit me well.
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A
Rating: 5 out of 5
Very good on my skin
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A
Rating: 5 out of 5
Very good product, it maintains my complexion, perfect, it has been more than 8 years, very satisfied
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J
Rating: 5 out of 5
Already congratulations for the speed and efficiency, good for the products I rate 50/20 satisfied for 15 years that I have been using your products and thank you for the gifts
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L
Rating: 5 out of 5
Very easy and quick. Products presented with clarity and good understanding.
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P
Rating: 5 out of 5
Very satisfied
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A
Rating: 5 out of 5
Good service received from this seller. Genuine and express delivery service provided. Happy to return again.
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J
Rating: 5 out of 5
I am satisfied with the navigation on the site and the quality of the products, but I ask you to respond to the concerns sent by email
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E
Rating: 5 out of 5
Quality references, speed are present except for a slightly higher price.
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G
Rating: 5 out of 5
Excellent as always. Thank you very much
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N
Rating: 5 out of 5
Very good product
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P
Rating: 5 out of 5
Really, I was very satisfied! Well done business, I can't wait to order again next time! Hats off to you
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I
Rating: 1 out of 5
Terrible customer service! They do not answer the phone. If you also make the mistake of ordering the wrong product on the ht26 site, the return costs are at the customer's expense. I am very disappointed. It's zero stars that they deserve.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26 and we are sorry to hear about your dissatisfaction. However, you had several phone numbers available to you that are available 6 days a week, as well as our email address [email protected]. As soon as we received your email, we responded and began to communicate with you. Please note, madam, that when you order our products, you agree to comply with our General Terms and Conditions of Sale, according to which 'in the context of a retraction, the customer must bear the return shipping costs' (article 6). Article 6 also states that the refund only concerns the product, excluding return costs. Our decision was therefore in accordance with our GTC, which you agreed to respect beforehand. If you need to contact us, we are available at 0668918825 or 0140185100. The HT26 team wishes you an excellent day.
C
Rating: 3 out of 5
you had reduced the small gifts
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B
Rating: 5 out of 5
Very good product
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L
Rating: 5 out of 5
Great
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M
Rating: 5 out of 5
Fast delivery Products packaged with care and love Thank you to Lola I loved the little attention I have been using HT26 products for 4 years now and I admit that I am always won over Thank you
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Response from HT26
Hello madam The entire HT26 team thanks you for your kind message! Indeed, we always strive to satisfy you and to thank you rightly for your loyalty and your orders! Knowing your opinion on this matter allows us to do even more and to be at our best for you. By the way, if you have any questions or need information, you can contact us on Whatsapp at +33668918825 or by email at [email protected], we will always be at your complete disposal. The HT26 team wishes you an excellent day