HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Hello my dear, Thank you so much for your lovely message! Don't hesitate to call us at +33 6.68.91.88.25 or +3 1 40 18 51 00, we stay at your disposal. HT26 Team wish you a nice day!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2023
Arrived in Canada before the expected deadline and my wife loved the gift :)
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Response from HT26
Hello sir, We warmly thank you for sharing your experience with HT26. It is a pleasure to read your feedback, which greatly encourages us in the continuous improvement of our services. By the way, do not hesitate to contact us at 01.40.18.51.00 or 06.68.91.88.25, we are at your disposal for any questions or advice! The HT26 team thanks you once again and wishes you an excellent day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2023
Yes, yes
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Response from HT26
Hello Thank you for sharing your experience with ht26
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2023
Very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2023
satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2023
It's going to be almost a year since I've been using this range, I had never had such satisfactory results as those of these last days. That is to say in a year all the orders that were delivered to me were not compliant products, they were products that either passed their expiration dates or lasted too long and did not give me the shade indicated in the product description and gave me lots of pimples on my face and also eczema under my breasts. Recently I placed an order, upon receiving it, I discovered that the color and smell had nothing to do with those I was used to receiving. Furious I contacted ht26 complaining about receiving non-compliant products when in reality it was the compliant product that I had just received for the very first time. Ignoring that the true color of the product is white and not Belgian as I was used to receiving, I demanded a change or a return in case they would refuse to change it by blaming the seller who thanks to her I discovered the real product. The latter then decided to send me another product, but before the arrival of the other product, since I had nothing left to put on my skin I decided to use what I thought was a fake product on my skin before the real one was delivered to me. Surprisingly I discovered a new radiant skin with the shade I had always dreamed of, the pimples disappearing, the itching of eczema fading, thank you infinitely honest seller, thanks to you I discover the benefits of this range that beautifies my skin with the clear white complexion I have always dreamed of. Sorry for the way I behaved with you, I apologize. Now that I know the true color and smell of my range, I keep an eye on you. In short, I am very satisfied with the new result on my skin, it has given me a certain confidence in myself ...
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Response from HT26
Hello madam Thank you for sharing your experience with HT26. The French regulation being very strict and our products controlled more than regularly, we are always obliged to send you compliant products, both in terms of date and formula. But in order to respect our ethics (selling natural and quality products), our products do not contain color preservatives which are however very present in the majority of cosmetic products on the market. Certainly the color may vary, but this in no way relates to the validity date of the products or their non-compliance. Each of your orders was the subject of a complaint that should not have been (a drop of product present on the packaging, a color that varies a little ...), and the products were still sent to you, without us having recovered the products that did not suit you. Nevertheless, we are delighted to have been able to resolve the situation and to know that you are now satisfied! We thank you for your orders, and we will remain at your disposal to advise you as best as possible and to exchange with you. The HT26 team wishes you an excellent day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
Great customer service as always but the delivery doesn’t provide tracking information, you just wait and not knowing when it will come.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2023
Very good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2023
Hello, I love HT26 products but you change the composition very often and it is very inconvenient for us customers, especially me because I don't know what to expect with each order. Each time the milk is different either by color, texture, or effect on the skin. I don't have time to go to the store, I do all my shopping online and I would like to be satisfied at least a little. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2023
I'm not happy as I wasn't sent email notification of order I placed on your website, neither did I receive update of when my products will be delivered. I ordered this products a week ago, still no update on when it will be delivered after paying £26 express delivery charge. Kindly look into this and please deliver my Products as I'm traveling in few days for the Christmas Holiday.
Felicia London
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Response from HT26
Hello Mrs thank you for your message Your order was placed on Monday November 11, and counting the collection of parcels for the United Kingdom which takes place on Tuesday on the one hand, and the weekend when the carriers do not transit on the other hand, you have received your package on time, i.e. on December 18, according to the tracking of the package. There is no point in making a complaint at this level. In addition, we offer products that are controlled and subject to strict regulations, which since Brexit can spend a little more time in customs. We advise you to order in advance if you need to receive the parcel in the UK by a certain date. Furthermore, regarding the validation email that you did not receive, please check the validity of your information. Thank you for your understanding. The HT26 team wishes you a good day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2023
It's very efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2023
I always buy my soap here, never disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/11/2023
The products I received weren't good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2023
The delivery service is good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2023
I am satisfied with my order. Package well wrapped and thank you for the little gifts. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2023
I've been buying from HT26 for a long time now, and orders are always reliable. I only wish that we could be able to track delivery because you just don't know the exact day or time your products will be delivered and I will put the blame on the delivery company and not HT26, apart from that everything is sweet. I do recommend HT26 for great products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2023
My experience has just been very bad. I ordered a carrot cream from ht24 and the serum. Both with high prices. When I received my package yesterday and opened it, I was surprised that there was only a small Topsy gel exfoliating cream inside, some gloves and a soap as a gift. I made no such request. I hope they give me my money back or tell me how to return this, because it is a shame to pay so much money and have them give you another item. I want to receive what I asked for. I'm disappointed. Give me my money back and take your exfoliator. I don't give them a zero because you can't. after having waited so long.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2023
I am very satisfied with the ordered products. The delivery was fast. Well done HT26 team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2023
I did not receive the right order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2023
Effective products! Speed in delivery!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2023
Fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2023
I was not delivered the products I ordered
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2023
The delivery was very very fast as I received my order in less than 24 hours
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2023
Very good! Ultra fast delivery. It's perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/11/2023
It's wonderful, and it's great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2023
The advisor who welcomed me on the phone was really welcoming, listened carefully to my complaints and concerns to better help me choose what I need. The order was well packaged, fast delivery and everything was there. I just started using the ordered products, I will come back to you to give my opinion if it helped me or not. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2023
I was served and welcomed by the boss, very professional, well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2023
I easily placed my order and the delivery matched exactly what I ordered. I will come back to give my opinion on the products once tested.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/11/2023
Nothing to complain about, just perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2023
VERY GOOD
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/11/2023
Hello. The order was delivered quickly and everything was okay and thank you for the gift. However, you cannot ask someone incessantly to give an opinion after the day of receipt when they have not even tested the products and therefore have not observed any changes. I find that it is not sincere, that is why I give three stars because YOU ARE PRESSURING ME A LITTLE TOO MUCH.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2023
I ended up with a lot of pimples on my face not to mention the carrot oil that stains my clothes this is my last order.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. The HT26 brand offers formulas based on plants and vitamins, ingredients that we carefully select for their quality, and each product has a specific role, but is not necessarily suitable for all skin types. To ensure optimal results, we recommend that you contact 06.68.91.88.25 or 01.40.18.51.00, where you will be best advised. Sincerely, The HT26 team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2023
The delivery has arrived. I am delighted with the service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2023
Difficult to make the payment on the site. It took me 2 months to find the solution. Difficult to reach you even by WhatsApp, nothing.
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Response from HT26
Hello madam, The payment step on our website is done in a 'classic' way, so there are no particularities in this regard. However, if you are unable to complete this step, we can offer you other solutions. Moreover, if you wish, you can contact us at 06.68.91.88.25 or 01.40.18.51.00, one of the two numbers will always be available during the week. Thank you for your understanding. Sincerely, The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
My disappointment was great to find that the two boxes of Serum were open and leaked, very disappointing...
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Response from HT26
Hello madam, thank you for sharing your experience with HT26. Allow us to assure you that our team always makes sure that your products arrive in good condition. However, if this is really the case, we invite you to contact us at 06.68.91.88.25 or 01.40.18.51.00, we will always have the honesty to accept to compensate you for our mistake. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2023
Very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/11/2023
Problem with a computer bug while placing the order. Moreover, the people contacted by phone were unable to help me resolve the issue. Otherwise, everything else was very good: short delay, compliance, and condition of the products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/11/2023
Always satisfied with my orders, nothing to say...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/11/2023
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2023
Well received my order in perfect condition well wrapped. Thank you for the excellent customer care.
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