Customer reviews of HT26

8,8 /10

Based on 6 722 published reviews

5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2, 3 and 5 stars

Reset filters

Acheteur Vérifié

Published on 17/04/2023 à 16h03 following a purchase from 10/04/2023

I am happy with you, I received my order well thank you

Translated reviews

Acheteur Vérifié

Published on 17/04/2023 à 06h50 following a purchase from 08/04/2023

I really like the ht26 products long life to you

Translated reviews

Acheteur Vérifié

Published on 16/04/2023 à 20h17 following a purchase from 07/04/2023

Easy to use

Translated reviews

Acheteur Vérifié

Published on 16/04/2023 à 14h33 following a purchase from 09/04/2023

Practical site, wide range of products, well detailed and easy to use, product sheets well explained, well packaged and fast shipping.

Translated reviews

Acheteur Vérifié

Published on 16/04/2023 à 12h21 following a purchase from 08/04/2023

Quality service

Translated reviews

Acheteur Vérifié

Published on 14/04/2023 à 18h37 following a purchase from 06/04/2023

The products arrived perfectly packaged and of good quality as mentioned, it was a fast delivery and I also received beautiful gifts, thank you for your service.

Translated reviews

Acheteur Vérifié

Published on 14/04/2023 à 17h14 following a purchase from 07/04/2023

Well received my order, well packaged and especially with nice little surprises inside. Thank you

Translated reviews

Acheteur Vérifié

Published on 14/04/2023 à 00h27 following a purchase from 06/04/2023

I received my products and I love them.

Translated reviews

Acheteur Vérifié

Published on 13/04/2023 à 20h07 following a purchase from 22/03/2023

It will soon be 1 month since I haven't received my order. Moreover, you send me your verified reviews. You should have started from the beginning to see if I received my order or not, and the worst part is that I can't reach you by phone. I reported that I haven't received my order yet but nothing, no response.

Translated reviews

Response from HT26 Published on 14/04/2023

Hello, On the tracking of your package, I see that the delivery could not be made and that your package would be sent to a pickup point. I invite you to contact the local post office directly so that you can find out where to collect your package. We remain available at this number if needed: 01 40 18 51 00

Acheteur Vérifié

Published on 13/04/2023 à 08h22 following a purchase from 05/04/2023

Good products.

Translated reviews

Acheteur Vérifié

Published on 12/04/2023 à 18h47 following a purchase from 04/04/2023

Three stars because I switched from glutathione lotion to white essence. I have been a loyal customer to HT26 but it seems the glutathione lotion formula has been changed. The color of the lotion is white instead of yellow. The new glutathione lotion just made me darker and attempts to reach ht26 are futile because they do not follow up and don’t seem to communicate in English. I am so upset because I’ve wasted my money having two glutathione lotions I can’t use. I’m truly disappointed as I’ve been a loyal customer for years.

Translated reviews

Acheteur Vérifié

Published on 12/04/2023 à 15h13 following a purchase from 05/04/2023

Great

Translated reviews

Acheteur Vérifié

Published on 11/04/2023 à 14h28 following a purchase from 04/04/2023

Hello, I am still waiting for my order placed since 04/04. Thank you for checking your shipments before asking for feedback.

Translated reviews

Response from HT26 Published on 14/04/2023

Hello Madam, Your opinion surprises us quite a bit, considering that you picked up your package yesterday at the relay point.

Acheteur Vérifié

Published on 11/04/2023 à 13h11 following a purchase from 04/04/2023

I would like you to further improve customer service, since the products cost us a sum to achieve the goal of a good shade, but personally noticing that you sent me the Beauty capsules already nearing expiration curiously it was a product that was not on my order instead it was vitality capsules... and I made a complaint to not have a favorable response and I am the one who bears the loss since this product is expired, I was not satisfied and your service was unable to restore my rights, moreover for my daughter's topsygel range there was almost nothing of the serum but it's a bit disappointing, I always place orders over 900€ but I do not expect dissatisfaction improve your services by checking the products and not substituting one product for another thank you.

Translated reviews

Response from HT26 Published on 14/04/2023

Hello, We have taken your feedback into account and we are working daily to improve our customer service to provide you with the best service. We are sorry that you experienced this bad experience. We will ensure that these mistakes do not happen again during your future orders. Hoping that you were able to enjoy the rest of your products without any other problems.

Acheteur Vérifié

Published on 11/04/2023 à 09h50 following a purchase from 02/04/2023

Good

Translated reviews

Response from HT26 Published on 20/04/2023

Thank you for your feedback.

Acheteur Vérifié

Published on 10/04/2023 à 12h10 following a purchase from 23/03/2023

One product did not arrive and no one contacted me when I claimed it

Translated reviews

Response from HT26 Published on 14/04/2023

Hello Madam, Could you please provide us with the missing product? You can contact us at this number so that we can assist you on this matter: 06 68 91 88 25

Acheteur Vérifié

Published on 10/04/2023 à 12h07 following a purchase from 23/03/2023

Gifts not received and no response to my message about this

Translated reviews

Response from HT26 Published on 14/04/2023

Hello Madam, We apologize for the missing gifts, hoping that your order meets your expectations despite the missing gifts.

Acheteur Vérifié

Published on 07/04/2023 à 06h22 following a purchase from 30/03/2023

The products are great, but the estimated number of days for delivery was not respected at all. From now on, it should be reviewed and remedied.

Translated reviews

Acheteur Vérifié

Published on 06/04/2023 à 14h06 following a purchase from 29/03/2023

Very responsive site and very fast delivery, now to see the effectiveness of the ordered products

Translated reviews

Acheteur Vérifié

Published on 06/04/2023 à 12h49 following a purchase from 28/03/2023

Very good products, and the delivery was very fast.

Translated reviews

Acheteur Vérifié

Published on 05/04/2023 à 13h56 following a purchase from 29/03/2023

I haven't received my entire order yet. I paid 25 euros for express delivery and it's been a week and I've only received a fifth of my order on April 4, 23. I'm not happy at all. Diane

Translated reviews

Acheteur Vérifié

Published on 04/04/2023 à 18h37 following a purchase from 28/03/2023

Everything is fine

Translated reviews

Acheteur Vérifié

Published on 04/04/2023 à 11h35 following a purchase from 28/03/2023

I like my purchases

Translated reviews

Acheteur Vérifié

Published on 03/04/2023 à 17h26 following a purchase from 27/03/2023

Order arrived in excellent condition. I know the products because I use them often. Excellent quality

Translated reviews

Acheteur Vérifié

Published on 02/04/2023 à 17h01 following a purchase from 26/03/2023

I love your brand mashalla

Translated reviews

Acheteur Vérifié

Published on 02/04/2023 à 15h34 following a purchase from 26/03/2023

I am very disappointed with the customer service that is unable to resend my order which was returned to them, supposedly the person in charge is absent for a few days. Ht26 is an old company and should be able to resolve these minor issues without delay.

Translated reviews

Response from HT26 Published on 20/04/2023

Thank you, it has been done. There was an address problem, you had ordered to an old address. The package was returned to us at our expense and the reshipment to your new address should be at our expense, so it is very wise to understand that this is a decision that must be made by a hierarchical manager following an error on your part. Best regards, Customer service

Acheteur Vérifié

Published on 02/04/2023 à 12h19 following a purchase from 25/03/2023

Great

Translated reviews

Acheteur Vérifié

Published on 01/04/2023 à 08h00 following a purchase from 13/03/2023

Excellent.

Translated reviews

Acheteur Vérifié

Published on 31/03/2023 à 16h46 following a purchase from 24/03/2023

I love your products and delivery was the best ...

Translated reviews

Acheteur Vérifié

Published on 29/03/2023 à 16h30 following a purchase from 21/03/2023

Very professional

Translated reviews

Acheteur Vérifié

Published on 29/03/2023 à 13h51 following a purchase from 22/03/2023

The cream I have been using for over a year has changed color and no longer has the same smell

Translated reviews

Acheteur Vérifié

Published on 28/03/2023 à 12h45 following a purchase from 21/03/2023

Good as usual

Translated reviews

Acheteur Vérifié

Published on 28/03/2023 à 00h53 following a purchase from 19/03/2023

I received my package 48 hours after my order, really great!

Translated reviews

Acheteur Vérifié

Published on 27/03/2023 à 11h52 following a purchase from 20/03/2023

Work great in my skin

Translated reviews

Acheteur Vérifié

Published on 26/03/2023 à 14h05 following a purchase from 19/03/2023

Fast shipping and 100% original

Translated reviews

Acheteur Vérifié

Published on 26/03/2023 à 09h40 following a purchase from 07/03/2023

I am satisfied with my order

Translated reviews

Response from HT26 Published on 20/04/2023

We are happy to see your satisfaction Thank you

Acheteur Vérifié

Published on 25/03/2023 à 16h18 following a purchase from 17/03/2023

I am very satisfied with the delivery and navigation. Thank you.

Translated reviews

Acheteur Vérifié

Published on 25/03/2023 à 15h30 following a purchase from 17/03/2023

Hello, I give you 8 out of 10, congratulations.

Translated reviews

Acheteur Vérifié

Published on 24/03/2023 à 22h28 following a purchase from 16/03/2023

I am not happy with the person who packed my order, the person omitted the topsygel lightening cream that I paid for. How do I get the cream?

Translated reviews

Acheteur Vérifié

Published on 24/03/2023 à 09h02 following a purchase from 06/03/2023

My order arrived well. The service was fast. Thank you.

Translated reviews

Response from HT26 Published on 30/03/2023

Thank you for this review! We are satisfied with it.