HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Three stars because I switched from glutathione lotion to white essence. I have been a loyal customer to HT26 but it seems the glutathione lotion formula has been changed. The color of the lotion is white instead of yellow. The new glutathione lotion just made me darker and attempts to reach ht26 are futile because they do not follow up and don’t seem to communicate in English. I am so upset because I’ve wasted my money having two glutathione lotions I can’t use. I’m truly disappointed as I’ve been a loyal customer for years.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/04/2023
Great
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2023
Hello, I am still waiting for my order placed since 04/04. Thank you for checking your shipments before asking for feedback.
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Response from HT26
Hello Madam, Your opinion surprises us quite a bit, considering that you picked up your package yesterday at the relay point.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2023
I would like you to further improve customer service, since the products cost us a sum to achieve the goal of a good shade, but personally noticing that you sent me the Beauty capsules already nearing expiration curiously it was a product that was not on my order instead it was vitality capsules... and I made a complaint to not have a favorable response and I am the one who bears the loss since this product is expired, I was not satisfied and your service was unable to restore my rights, moreover for my daughter's topsygel range there was almost nothing of the serum but it's a bit disappointing, I always place orders over 900€ but I do not expect dissatisfaction improve your services by checking the products and not substituting one product for another thank you.
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Response from HT26
Hello, We have taken your feedback into account and we are working daily to improve our customer service to provide you with the best service. We are sorry that you experienced this bad experience. We will ensure that these mistakes do not happen again during your future orders. Hoping that you were able to enjoy the rest of your products without any other problems.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2023
Good
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Response from HT26
Thank you for your feedback.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2023
One product did not arrive and no one contacted me when I claimed it
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Response from HT26
Hello Madam, Could you please provide us with the missing product? You can contact us at this number so that we can assist you on this matter: 06 68 91 88 25
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2023
Gifts not received and no response to my message about this
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Response from HT26
Hello Madam, We apologize for the missing gifts, hoping that your order meets your expectations despite the missing gifts.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2023
The products are great, but the estimated number of days for delivery was not respected at all. From now on, it should be reviewed and remedied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2023
Very responsive site and very fast delivery, now to see the effectiveness of the ordered products
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2023
Very good products, and the delivery was very fast.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2023
I haven't received my entire order yet. I paid 25 euros for express delivery and it's been a week and I've only received a fifth of my order on April 4, 23. I'm not happy at all. Diane
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2023
Everything is fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2023
I like my purchases
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2023
Order arrived in excellent condition. I know the products because I use them often. Excellent quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2023
I love your brand mashalla
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2023
I am very disappointed with the customer service that is unable to resend my order which was returned to them, supposedly the person in charge is absent for a few days. Ht26 is an old company and should be able to resolve these minor issues without delay.
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Response from HT26
Thank you, it has been done. There was an address problem, you had ordered to an old address. The package was returned to us at our expense and the reshipment to your new address should be at our expense, so it is very wise to understand that this is a decision that must be made by a hierarchical manager following an error on your part. Best regards, Customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2023
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2023
Excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2023
I love your products and delivery was the best ...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2023
Very professional
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2023
The cream I have been using for over a year has changed color and no longer has the same smell
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2023
Good as usual
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2023
I received my package 48 hours after my order, really great!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2023
Work great in my skin
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/03/2023
Fast shipping and 100% original
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2023
I am satisfied with my order
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Response from HT26
We are happy to see your satisfaction Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2023
I am very satisfied with the delivery and navigation. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2023
Hello, I give you 8 out of 10, congratulations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2023
I am not happy with the person who packed my order, the person omitted the topsygel lightening cream that I paid for. How do I get the cream?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2023
My order arrived well. The service was fast. Thank you.
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Response from HT26
Thank you for this review! We are satisfied with it.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2023
I use the products but do not yet see the expected result.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2023
Really satisfied with the way my order was processed. I would like to say that this lady did her job with respect and professionalism. We need brave women like her to move things forward. Congratulations.
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Response from HT26
We warmly thank you for expressing your satisfaction. Best regards, Eym. from HT26 Customer Service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2023
I received my package yesterday, and I started using the products, I find that it is a great product for my spots, thank you very much.
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Response from HT26
Hello, yes our products meet the needs of the customers. It is a pleasure to know you are satisfied. Best regards, customer service,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/03/2023
I still have not received my delivery since there is an address error.
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Response from HT26
Hello, The address error comes from your search for relays, an inadvertent mistake. But to allow you to receive your products quickly, we brought them back to you yesterday without waiting for the return of the package that was at the relay far from your home. Best regards, The customer service team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2023
I was charged for delivery twice. Customer service is not clear about the delivery details.
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Response from HT26
Hello, How are we able to charge you for delivery twice when you are the sole holder of your payment methods? This is impossible. Even when this happens, we proceed with a refund, as people abroad may have difficulty paying immediately for security reasons. Due to persistent attempts, some payments may appear twice, provided that the second time is acknowledged by the bank. Best regards, The customer service ht26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2023
I have not received my order. It has already been more than a week since I ordered and I paid 26 euros for shipping fees. I need my package or a refund. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2023
Hello, I am very satisfied with your welcome, your service, and all the products, very good product, I really like the creams.
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Response from HT26
Hello, We appreciate your message. It motivates us more and more every day. Best regards, Customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2023
Super good product, fast delivery and thank you for the nice little gift.
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Response from HT26
Thank you for your message. It was a pleasure for us to let you discover other products in samples. Best regards, The HT26 customer service team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2023
0 customer care.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2023
The product I ordered (intensive anti-spot cream) had a small piece of glass inside, I request a refund or replacement. Best regards.
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