Customer reviews of HT26

Great

Always missing products at delivery... I think I will simply stop ordering online. The boxes should at least be put in a nice packaging..

Not bad

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Well received my order, very well packaged, for now I have nothing to say.

I did not receive my order as agreed. Despite my requests, I have not received any response from you. It's frustrating. I don't think I will order from this site again. Bad service.

I placed an order and I did not receive it, I sent you several emails on your site and no one responds to me.

The gift was opened

I received my order with 1 of the 3 large plastic bottles shattered at the base, due to very light packaging.
DESCRIPTION OF THE PACKAGING:
Outer corrugated cardboard 2 mm thick
Top and bottom foam plate 4 mm
Each bottle wrapped in cellophane
Nothing to stabilize the bottles, which barely occupy half the volume.
Under these conditions, if the package was jostled at all, it is not surprising that a bottle arrived shattered!
Thanks to the cellophane, only part of the contents leaked into the cardboard, so the leak was not visible from the outside when I received the package at the relay point.
My email sent upon receipt - 3 working days ago - to the webmaster of ht26, accompanied by a photo of the damage, has gone unanswered. I hope for at least a refund for the shattered bottle.

The first shipment was lost and it cost me a lot to call. The second shipment took 4 days to receive.

Very unsatisfied with my order, because part of it was broken, some lotions came without the seal on. I have tried to contact HT26 several times by phone and email but have not gotten any response. Still waiting for a replacement of the damaged lotion or a refund.

I've not received my order yet

I searched for this gel everywhere and miracle I find it on the site. I buy it and 2 days later I get a call saying that the product is not available and that I will be refunded. Waste of time. Real-time stock management would be practical for customers.

Hi, delivery was well done. Still waiting for the effectiveness of this cream..

Fast delivery

too disappointed with the lightening milk with argan oil, it darkens me, I would prefer to continue with the lotion range 90

Good

I have still not received my product, it has taken too long and this is unusual. Kindly check for me if it’s out for delivery. Thank you

Ineffective products

Hello
I am not satisfied with the last order because I didn't receive many gifts, yet I shop all the time with you.
Best regards,

Good morning!
I want to know the reason why my order has never been processed. I still need it.
Thank you!

The first time I ordered they said free shipping but they still charged me and I find that misleading advertising, thank you

Hello, it has been exactly three weeks since I started using the HT26 range and I have not seen any results yet

Yes, the order arrived on time and at the precise hour.

The sought-after products are easy to find on the site, fast delivery but customer service leaves much to be desired. I ordered 5 products but only received 2 out of 5. And even after my complaint, I have received no response to this day. Overall, I made a very very bad deal

Overall good, we find the same products I think as in store. However, I was very surprised to see no return or exchange policy. For my part, I made a mistake, I ordered a shower gel instead of the cream from the same range. I was more than disappointed not to have known this information + no invoice or anything inside the box... Quite surprising.

I just started using the action stain range a week ago and honestly I don't have much to say, disappointed, because I haven't seen any positive or negative results so my body is still intact

You didn’t send what I ordered. You sent three wrong items that I didn’t purchase. Be organized and honest

I got what I didn’t order.

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I did not receive my carrot oil cream, they made a mistake. I had requested a gift-wrapped package because it was for my mother, that was not done. There was no little note either. This time I was disappointed. I will go to the store now.

Order received on time, except that the mentioned gifts were not added to the package, not even a sample, I had to call customer service, the gentleman who answered me asked me to send a photo of the package by email and details; which I had to do, except that I never received a response from them.

The site design is pretty but the customer service has become very bad. I have repeatedly tried to get my products delivered and all I get is repeated requests to review the service instead of an actual re-delivery. Tracking details were provided but the courier is obviously lying about delivery being successful because none of my neighbours have my order and we regularly receive parcels for each other. I have said this to HT26 in writing and verbally over the telephone. I am not happy at all with this level of service.

Easy navigation on the site.
Misleading gifts offered, however thank you for the samples.
The products from the White essence range are of high quality. My skin is clean, I feel good even though it's been less than a month since I started using it. It is not brightening.

I am not satisfied, to this day I have not been able to purchase, the payment system does not allow me to really buy, I am sorry, please help me

Very disappointed with my order, even though the delivery is fast and we get little gifts, I unfortunately was not happy with my purchase (buttons appearing more and more) and no results.

Good site but quite slow

Ht26 made me pay a delivery fee of 25€ while they didn't even have the decency to deliver to my home. They sent me a text saying they would deliver during the day around 9 am and 30 minutes later they sent me another message saying they tried to deliver without success while I was at home. I had to walk a lot to pick up my package. And now DHL is sending me a bill for 25fch, I don't understand anything about all this. Why charge me for delivery when they have already cashed 25€? I like their products but I find that this site scams its customers a bit too much.

On my order, it was marked that I should receive a shower gel and a spa treatment as a gift, but I received the opposite, and I don't even know what it is and how to use it.

Very fast delivery, very good site I recommend