Customer reviews of HT26

The site design is good. But there is no information about expected delivery times except within France and I made my latest order on the 13th of December and after 8 days it has still not arrived - and I do not have any tracking information. I am not pleased at all and if a well-established firm like HT26 cannot effectively manage the Christmas surge of customers it makes me wonder what else they may be failing at doing correctly....

That day I was at home but the delivery person chose to leave the delivery notice in my mailbox.

Hello, Order received, but not the right product! Given the reviews from other comments for the product ordered and received another. I didn't want to call, I had ordered a soap and received a small jar of cream. Nothing to do with what I ordered. Better to go to the store to buy. I do not recommend the internet!

I am disappointed because my order was not delivered in full and is not compliant. One box of relaxer is missing (2 ordered). Customer service unreachable! The delivered hair cream is not the one ordered! And no one informs you of this change!

I was disappointed product that leaked in the box and the mentioned gifts are not the same puff

A €32 ointment is missing from my package
Very disappointed
Honestly

Uninteresting product from the range I chose

I haven't received my order. I had clearly specified in the order in the delivery section that I was passing through Paris and after the deadline the package will arrive behind me.
But you did not respect this deadline, worse, how many emails did I leave to your customer service? Until today without a response except for the spontaneous replies and you dare to ask me for my opinion???
For me it's 0*

I did not receive all the gifts that you were supposed to put in my package

I placed my order on October 28th and to be delivered as quickly as possible I paid the fee of 7 euros, and I only received my order today.

Very poorly designed site. Moreover, it does not respect the condition regarding free delivery from 100 euros. When reporting the malfunction, HT26 absolves itself and accuses you of having made a mistake rather than trying to improve its content.

Very slow service yet I paid for fast delivery. Moreover, my package did not arrive at my indicated address. Very disappointed!!!!

Good

I received my order well, it's been a week since I applied the cream all over my body and I'm starting to see changes, my skin is becoming more even, soft, and radiant.

Acceptable for now.

I was expecting my order on October 11. Chronopost reported that I had refused my package. However, they did not come to my house and did not leave me a notice. In the meantime, I contacted Ht26's customer service via the form on their site, no response. My package was dropped off 2 days later at a pickup point in the 10th. However, I live in the 91. Yet I paid the shipping fees. I am disappointed with this service. Apparently, buying directly in-store would pose me fewer problems.

Fast delivery but the toilet milks are no longer as moisturizing as before

Good site, but not easy to search for an item.

Shipping costs are too high.. But overall it's okay

Regarding the navigation of the site, I honestly think it can be improved. The ergonomics and design should be reviewed. They should, I think, highlight the products for sale to enhance them.

Fast delivery but I picked up my product yesterday, for now I don't have an opinion since I haven't used the product enough

The delivered product is different from my order. Instead of 2 silky bath energy, I received something else.

It's easier than before to place an order online, even if many products are out of stock

excellent

I think you just need to pay a little more attention with the orders. For the first time, I ordered 4 products from topsygel from you on the 22nd of this month, instead of the serum you sent me the HT26 shower gel that I did not order. Since Monday when I received my package, I have been trying to contact you to resolve this problem, until today no response. I would really like you to find a solution for that, thank you for your understanding

I ordered 2 lightening milks and one of them was not good, no smell and no color I didn't like it, the other was rather original. I spent 75 pounds to only receive one good product. I will not buy anything from Ht26 again

Very early to give my opinion. I will come back later

I had one of the worst customer service experiences this time. I received the wrong product, I emailed and sent all the proof. I needed the product so badly that I was willing to pay half of the shipping since the customer representative said the shipping fee is expensive. But after some time, I checked my email and saw that a new order for the right product was issued. I was so happy and thought I did not have to pay any fees, later I saw another email asking for me to pay so I emailed the guy again and he didn't respond. It has been now 3 days and he just kept ignoring me and for the new order they did not receive any tracking number. Even though you have good products, this is not a way to treat a customer.

The range darkens me

I did not receive all my order

It's been a week since I've been waiting for my products

I placed order no. VWMX4MECU on September 2 but have not received the goods nor obtained the tracking number. Please at least provide the tracking number so I can give good feedback for the use.

Parcel not received. Address wrongly written by HT26. PLEASE I NEED MY PARCEL. THANK

Product does not include the ingredients listed on the site! I sent them several emails but without response! Deceiving people is not good

The shipping is very fast

The delivery time was good. However, I did not receive one of the products I ordered, I am not satisfied. It has already been 15 years since I have been using your products, and this is the only time I ordered online that I am missing a product. If I had received all the products, I would have given 5 stars. I hope you will do what is necessary for the missing item to be delivered to me or that I will be refunded.

Shipping costs too high!

The products are more expensive on the site than in stores.

Saturated

I am quite happy especially with the ease of payment