Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/02/2021
Products conform. Packaging needs to be reviewed. Bubble wrap is better than food film for shocks. The gifts were not those announced during the online order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/02/2021
They do not answer questions! There is no return or exchange!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2021
Terrible! TERRIBLE!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
Product delivered on time.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
I just started this lotion. My opinion will come later...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2021
I give 3 stars because I received the package well but the essential oil and the lotion, although well packaged, spilled in the packaging and I find the HT26 scrub too small and it seemed to me that it was given with a scrubbing glove that I did not receive. Apart from these small remarks, everything is fine, thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2021
Not all ordered products are available
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2021
my package has not arrived yet
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/02/2021
I find that online prices are higher than buying in-store. For the quality of the product, it's still being tested. Shipping cost too high for a purchase of 74 euros.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
Please include instructions in English for customers outside France. I usually pay 19 euros and delivery comes within 48 hours. This time you charged me 25 euros and it took you 1 whole week to deliver. Is this a fair service?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2021
Customer service is ineffective. It's been almost 2 weeks since I sent several emails requesting a name change on the package when the courier did not deliver because my name was not on the address. The package was returned but the amount has not been refunded.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2021
Quite satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2021
Package not received, no email response service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2021
I haven't received my parcel please
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2021
I placed my order over a week ago today I was supposed to receive my package in 2 days I even paid extra for that and until now I still haven't received anything.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2021
Nice packaging and very efficient in delivery, but the product is no longer as effective as before. I recommended Ht26 to people who bought the product but they tell me it's a shame. Expensive product but no effect.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2021
Arrived in good condition. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2021
I have not received my package, Chronopost passed but did not leave my package so I am very unhappy, I am still waiting for reasons where my package is, best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2021
Product and service very good. Just one problem with the site that is always malfunctioning. Impossible to log in with your account. Forced to create an additional account every time. It is also impossible to deselect a gift that you do not want. It's a shame it ends up in the trash for nothing. If we could choose between a gift or a discount, that would be ideal.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2021
I ordered the product on the first of December, only for you guys to delay sending my products and also not send the right ones. Very very bad services. I need my money back for the products you guys did not send. Very
Bad service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
Product not very effective contrary to the ad!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2021
They promised me a spa and oil that I didn't receive, it's a scam, it's my first and last order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
I did not receive my order
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Response from HT26
Hello,
Our concern is always customer satisfaction, if this is about order 1...823 for which you are making a complaint, please know that there was a payment error likely related to the transaction. This explains the non-receipt of your order. As soon as the status is updated, I will personally take care of your order.
Best regards,
Eymath, customer service manager
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
I did not receive my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/01/2021
I find that delivery remains expensive, it should be free for loyal customers, as my wife has been using your products for 15 years, but no loyalty gesture, apart from the samples she throws away with each order!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2020
You ask for my opinion while I have not received my package....
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2020
Broken bottle
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/12/2020
For this price of delivery in Europe, I am a bit disappointed with the delay in delivery. I hope to be happy with your products. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
I received my order well but I didn't like it because I had to pay customs knowing that I paid the shipping fee of €36.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2020
Since I was in the store, the saleswomen are pleasant, the manager or the owner was attentive and friendly. However, the wig I bought is the one for trying on and not a new one. No box or accessories provided. And the trying-on cap is the same for all customers which lacks hygiene.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/12/2020
You change the formulas of your products without notifying consumers! It's a crime, I will return my products to the store
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/12/2020
I was not delivered at home and I did not receive the products mentioned as gifts. I rather received other products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/12/2020
The delivery is fast. The products are good, but in small quantities.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/12/2020
I would like to give an average rating but I can't since I received my order not exactly as I requested, I received an anti-spot lotion instead of the exfoliating shower gel. But Simon the delivery was very fast.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
I hope this repair range from HT26 meets my expectations.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
I have never received my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2020
Beauty serum, with caviar extracts and action has unpleasant odors. The maximum concentration whitening cream is like milk and darker than before,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2020
If the product is out of stock, remove it from the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/12/2020
After using the entire topsygel range, the best product is the face lotion which greatly reduces acne and evens out the complexion, the milk is also not bad, difficult to absorb but effective, the complexion is uniform, it is a correcting milk that corrects imperfections very well. As for the brightening effect, it does not peel or whiten but really gives you a uniform complexion adapted to your original color.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2020
For the gifts I didn't receive the 50 shower gel. Otherwise I am satisfied with the order although I should have picked it up at home, in the end I picked it up at the relay point.
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