English 
A
Rating: 3 out of 5
nothing to note,
Translated reviews
Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
I was surprised to be asked upon receiving my package to pay customs fees of $50. I was really disappointed
Translated reviews
Response from HT26
Hello,
Unfortunately, additional fees are not our responsibility and they are independent of our will.
We only ask for payment of shipping fees to ensure delivery to your home.
If customs fees have been requested from you, we invite you to inquire with your country's customs service to know the reason.
Best regards
Unfortunately, additional fees are not our responsibility and they are independent of our will.
We only ask for payment of shipping fees to ensure delivery to your home.
If customs fees have been requested from you, we invite you to inquire with your country's customs service to know the reason.
Best regards
A
Rating: 3 out of 5
Satisfied with the site. I easily find the products I am looking for. Easy access
Translated reviews
A
Rating: 3 out of 5
The delivery time exceeded 72 hours while I was eager to receive the order. It was faster before
Translated reviews
Response from HT26
Hello,
Thank you for your comment.
We are sorry that you had to wait longer than expected to receive your HT26 items.
Unfortunately, certain situations can prolong the delivery time such as an incomplete address, an event in France like the cycling tour or even your absence.
Best regards
Prysca
HT26
Thank you for your comment.
We are sorry that you had to wait longer than expected to receive your HT26 items.
Unfortunately, certain situations can prolong the delivery time such as an incomplete address, an event in France like the cycling tour or even your absence.
Best regards
Prysca
HT26
A
Rating: 3 out of 5
I received my order today, it's too early to give my opinion on the products
Translated reviews
A
Rating: 1 out of 5
I am not satisfied with their service
Always delivering fake products to people
I do not recommend to anyone
This is my last time buying your products
Translated reviews
Always delivering fake products to people
I do not recommend to anyone
This is my last time buying your products
Response from HT26
Hello,
If you placed your order on our website www.ht26.com, there is no risk that you received 'fake products' because the orders are prepared with HT26 products coming from the parent company located in Paris.
However, if you encounter any issues with your HT26 products, we invite you to contact us directly by email: [email protected] so that we can handle your complaint and satisfy you as quickly and as best as possible.
Best regards
If you placed your order on our website www.ht26.com, there is no risk that you received 'fake products' because the orders are prepared with HT26 products coming from the parent company located in Paris.
However, if you encounter any issues with your HT26 products, we invite you to contact us directly by email: [email protected] so that we can handle your complaint and satisfy you as quickly and as best as possible.
Best regards
A
Rating: 3 out of 5
Good
Translated reviews
A
Rating: 3 out of 5
I tested it twice and frankly it is not satisfactory at all
Translated reviews
Response from HT26
Hello, We are sorry to hear that you did not find complete satisfaction when using our HT26 products. We would still like to help you have a better experience, could you please let us know what you did not like and why? Best regards
A
Rating: 3 out of 5
Average because you took the time to respond to me and send me the product
Translated reviews
A
Rating: 1 out of 5
Poor attention to customers
Translated reviews
A
Rating: 2 out of 5
The products are excellent but poor customer service
Translated reviews
Response from HT26
Hello, We thank you for your comment. We still want to apologize. If you encountered an issue with customer service, we invite you to report it to us by email: [email protected] to understand the situation. Best regards
A
Rating: 3 out of 5
I received the products on time just like usual thank you. I got gifts and I am happy. I love your products, they are really great. But I am so disappointed with the customer service. No help if you have an issue, you send messages that remain unanswered, terrible customer service, if you can improve on that side. Thank you.
Translated reviews
A
Rating: 2 out of 5
Order very poorly packaged with toxic adhesive tape directly stuck on the products, I find this kind of packaging very dangerous for cosmetic products with a free product that I did not receive, fast delivery nonetheless
Translated reviews
Response from HT26
Hello, We thank you for your comment. We protect the products so that they do not open during transport, which explains the adhesive tape present on some of them. We take your remark into account and will try to find a more appropriate alternative. Best regards
A
Rating: 1 out of 5
The customer service I received was the worst I ever encountered. They were not ready to assist with tracing my order until I reported to PayPal. I will not be ordering from HT26 in the future. My order took about 6 weeks to arrive and HT26's response was lukewarm and nonchalant. I do not recommend - never!
Translated reviews
Response from HT26
Hello,
We apologize for this mishap with HT26.
We have nevertheless often informed you that your parcel was held by the customs service, in this case, unfortunately we have no control and the period of possession can be up to a month.
After this period, the parcels go back to delivery, which was the case for you.
Cordially
We apologize for this mishap with HT26.
We have nevertheless often informed you that your parcel was held by the customs service, in this case, unfortunately we have no control and the period of possession can be up to a month.
After this period, the parcels go back to delivery, which was the case for you.
Cordially
A
Rating: 2 out of 5
I haven’t seen any difference so far and there are funny particles in the cream. For the price, I am not convinced at all.
Translated reviews
Response from HT26
A
Rating: 3 out of 5
I waited a month before receiving my order yet it was mentioned 7 days for international orders. It would be good if they reviewed the shipping mechanism.
Thank you
Translated reviews
Thank you
Response from HT26
Hello,
You have the option to contact us to find out where your package is when you feel that the delivery time is starting to be long.
Please note that delivery can be delayed for various reasons, incomplete address, incomplete name or bad weather.
Best regards
You have the option to contact us to find out where your package is when you feel that the delivery time is starting to be long.
Please note that delivery can be delayed for various reasons, incomplete address, incomplete name or bad weather.
Best regards
A
Rating: 3 out of 5
I was satisfied, thank you again
Translated reviews
A
Rating: 3 out of 5
Average
Translated reviews
A
Rating: 1 out of 5
I did not receive what I ordered, and even less the so-called gifts announced on the day of the order! Do not recommend
Translated reviews
A
Rating: 1 out of 5
first use to see
Translated reviews
A
Rating: 3 out of 5
Disappointed with the service! They do not give what they promise. It's disappointing!
Translated reviews
A
Rating: 3 out of 5
Good rating for the weaving but some items (diamond wigs) are still offered even though they are out of stock. Huge waste of time
Translated reviews
A
Rating: 2 out of 5
My package was delivered to a city 30 minutes away by car
Translated reviews
Response from HT26
Hello,
Thank you for your comment.
Unfortunately, we do not manage deliveries but you have the option to request a second delivery at your convenience when a delivery notice is left in your mailbox or on the Laposte.fr website when you are invited there.
Do not hesitate to contact us when you do not receive your tracking number to check the location of your package.
Best regards
Thank you for your comment.
Unfortunately, we do not manage deliveries but you have the option to request a second delivery at your convenience when a delivery notice is left in your mailbox or on the Laposte.fr website when you are invited there.
Do not hesitate to contact us when you do not receive your tracking number to check the location of your package.
Best regards
A
Rating: 3 out of 5
Hello I received my package but not the gifts as planned. I saw 2 small soaps instead of the liquid soap and the lightening milk. Thank you for being true to what you say. And I still paid $40 for customs to be able to pick up my package. Thank you
Translated reviews
A
Rating: 3 out of 5
The proposed gift choice was not respected.
Disappointed.
A gloss, baby soap sample and a body scrub in my package; Something I did not choose.
Translated reviews
Disappointed.
A gloss, baby soap sample and a body scrub in my package; Something I did not choose.
A
Rating: 2 out of 5
The site is frankly poorly organized. You get lost in it
Translated reviews
Response from HT26
Hello,
We thank you for your comment.
I will guide you point by point so that you can navigate more easily on our website.
Indeed, we offer you to find your products either by brand (by scrolling the list), or by the product name (by simply entering a word or the full name) or thanks to a solution to a problem (which will offer you a set of products that can solve your particularity).
These sections are available at the top of the site on the homepage.
You can also find our different ranges on the homepage, HT26, White Essence, Lotion 90, Topsygel, Preparation and Prescription.
The makeup and hair sections are spread across other tabs, always visible on the homepage.
In each product range, items are sorted by body parts or type of product to facilitate your search.
For example: brightening range, moisturizing range, facial care, body care, soap, scrub, etc.
But we remain at your disposal if your search is still not successful after this.
Best regards
We thank you for your comment.
I will guide you point by point so that you can navigate more easily on our website.
Indeed, we offer you to find your products either by brand (by scrolling the list), or by the product name (by simply entering a word or the full name) or thanks to a solution to a problem (which will offer you a set of products that can solve your particularity).
These sections are available at the top of the site on the homepage.
You can also find our different ranges on the homepage, HT26, White Essence, Lotion 90, Topsygel, Preparation and Prescription.
The makeup and hair sections are spread across other tabs, always visible on the homepage.
In each product range, items are sorted by body parts or type of product to facilitate your search.
For example: brightening range, moisturizing range, facial care, body care, soap, scrub, etc.
But we remain at your disposal if your search is still not successful after this.
Best regards
A
Rating: 2 out of 5
Hello, a bad rating because the ordered products were sent in an oversized box without padding for the bottles that clinked loudly. This alerted the carrier who opened the package with a cutter. Upon delivery nothing was missing but seeing the box cut like that was shocking and does not encourage ordering again.
Translated reviews
Response from HT26
Hello,
We thank you for your comment.
It is thanks to reviews like yours that we seek to improve to avoid any dissatisfaction from our customers upon receiving their package.
Regarding the size of the box, the reason is the stock available at the time of your order.
But we want to apologize because this should not happen, you were entirely right to point it out to us.
We nevertheless regret your decision not to recommend on our website anymore.
Please know that this situation will not happen again.
Best regards
We thank you for your comment.
It is thanks to reviews like yours that we seek to improve to avoid any dissatisfaction from our customers upon receiving their package.
Regarding the size of the box, the reason is the stock available at the time of your order.
But we want to apologize because this should not happen, you were entirely right to point it out to us.
We nevertheless regret your decision not to recommend on our website anymore.
Please know that this situation will not happen again.
Best regards
A
Rating: 1 out of 5
False advertising, never received the gift proposed by HT26 every time the wipes, the proposed gift must be included with the order
Translated reviews
A
Rating: 2 out of 5
I placed an order recently and to my great surprise, 2 weeks later, I received a customs fee invoice accompanying my package, yet my previous order had no problem delivered after 7 days to Canada. Shocked, I contacted customer service who didn't even bother to reply to my email. Yet I already pay very high shipping fees (36 euros). I believe you should at least arrange not to charge additional fees to your customers for shipments abroad. I am disappointed with HT26 service. A. Such a large company that has a poor service. While I liked your products. But if I have to pay 36 euros in shipping fees and customs fees, I find that a lot, so I prefer to stop using your products. Furthermore, I find that you do not have a customer retention policy. Thank you.
Translated reviews
A
Rating: 3 out of 5
Very well designed
Translated reviews
A
Rating: 2 out of 5
I received my orders but the gifts that I chose weren’t sent, so what’s the use of mentioning gifts if they won’t be sent?
Translated reviews
A
Rating: 3 out of 5
Classic
Translated reviews
A
Rating: 1 out of 5
I saw on my invoice that I would get a free hat and a HT26 toiletry liquid. Instead, I received a bath salt and soap bar. How can such mistakes happen? I am disappointed
Translated reviews
Response from HT26
Hello,
We would like to apologize.
Travel-sized products are indeed offered with your order but they are at your choice, if this choice is not made, we offer gifts based on your order or to let you discover our different ranges.
Moreover, we are out of stock of hats, by the way, this one has not appeared on our site for more than a month.
We are currently offering products from the aromatherapy range (bath salts, in your case).
Best regards
We would like to apologize.
Travel-sized products are indeed offered with your order but they are at your choice, if this choice is not made, we offer gifts based on your order or to let you discover our different ranges.
Moreover, we are out of stock of hats, by the way, this one has not appeared on our site for more than a month.
We are currently offering products from the aromatherapy range (bath salts, in your case).
Best regards
A
Rating: 3 out of 5
The contents of the creams are too small, not satisfied
Translated reviews
A
Rating: 1 out of 5
Your prices are too high and expensive. Stop increasing the prices of your item rather increase and improve on the quality of your products. Avoid making reddish colour products like carrot oils because it makes one’s colour changes, stains dresses instead make them to Brighten ones colour that is it should make fair or yellow person’s complexion colour yellow or fair and not reddish, chocolate or dark.
Translated reviews
A
Rating: 3 out of 5
I have been using HT26 products for over 10 years and I am still very satisfied
Translated reviews
A
Rating: 3 out of 5
No promotions on all products and shipping costs while it's sales time.
The topifarm 4% glycerin is no longer offered even though I just started it...
Lipstick shade not compliant when choosing different from the cart. Absence of confirmation of the shade at the time of validation. P
Translated reviews
The topifarm 4% glycerin is no longer offered even though I just started it...
Lipstick shade not compliant when choosing different from the cart. Absence of confirmation of the shade at the time of validation. P
Response from HT26
Hello,
We would like to apologize for the inconvenience caused.
During your next order, if there is an error in your cart, do not hesitate to contact us before validating it, we will correct that.
Regarding promotions, we are currently offering different products at reduced prices.
Best regards
We would like to apologize for the inconvenience caused.
During your next order, if there is an error in your cart, do not hesitate to contact us before validating it, we will correct that.
Regarding promotions, we are currently offering different products at reduced prices.
Best regards
A
Rating: 3 out of 5
Product arrived 4 days later, sea salt spilled in the box and empty bottle next to it... I don't know if it was done on purpose. Personally, I don't find that professional...
The rest of the product well packaged
Thank you
thanks
Translated reviews
The rest of the product well packaged
Thank you
thanks
A
Rating: 1 out of 5
Order supposed to arrive between 48 and 72 hours and in the end I had to go pick it up in store myself because my order hadn't even been processed even though I placed the said order 4 days before
Translated reviews
Response from HT26
Hello,
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards
A
Rating: 1 out of 5
I placed my order on December 1, 2018, and until today I still haven't received my order. And when I called, the woman was so rude to me.
Translated reviews
Response from HT26
Hello,
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards