HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Hello, We are sorry to hear that our products did not meet your expectations. HT26 is a brand that includes different ranges of products, corresponding to different skin types and offering a variety of results. If you would like to be advised, you can contact us at 0668918825 or by email at [email protected], we are at your complete disposal to assist you. Best regards, The ht26.com team
V
Vedice W.
Rating: 3 out of 5
following a purchase from 05/03/2025
The lid of my milk was broken and almost half of my milk was lost.
Translated reviews
M
Marina L.
Rating: 3 out of 5
following a purchase from 04/03/2025
I just started less than a week ago but I already see the change.
Translated reviews
E
Eunice K.
Rating: 3 out of 5
following a purchase from 17/02/2025
Long waiting period
Translated reviews
M
Mahord P.
Rating: 1 out of 5
following a purchase from 08/02/2025
I don’t like the product it makes me itch all over my face
Translated reviews
A
anais L.
Rating: 1 out of 5
following a purchase from 30/01/2025
Bad
Translated reviews
P
Prénom N.
Rating: 1 out of 5
following a purchase from 12/02/2025
-
Translated reviews
M
Marie D.
Rating: 3 out of 5
following a purchase from 11/02/2025
Order well received but packaged with a lot of negligence, resulting in a completely broken cap. Fortunately, there is a protective cap on each bottle
Translated reviews
M
Marie B.
Rating: 1 out of 5
following a purchase from 08/02/2025
Unfortunately, the shower gel arrived broken with the gel leaking, the packaging cardboard is light for the weight of the products
Translated reviews
M
Mireille N.
Rating: 3 out of 5
following a purchase from 26/01/2025
I had difficulties accessing the site for several days and my code derived from accumulated points was expiring. I was disappointed!!! After alerting the staff by email, I received a response after several days. Fortunately, I was able to use my code. It's a shame that the codes are not cumulative, as the discount rates are so low, at least everyone has their own business policy. Otherwise, my products always arrive and shipping costs remain considerable but that does not depend on HT26. Beyond these little details, I enjoy discovering different lotions or creams and curiously, they all suit me well.
Translated reviews
I
ida D.
Rating: 1 out of 5
following a purchase from 13/01/2025
Terrible customer service! They do not answer the phone. If you also make the mistake of ordering the wrong product on the ht26 site, the return costs are at the customer's expense. I am very disappointed. It's zero stars that they deserve.
Translated reviews
Response from HT26
Hello madam, Thank you for sharing your experience with HT26 and we are sorry to hear about your dissatisfaction. However, you had several phone numbers available to you that are available 6 days a week, as well as our email address [email protected]. As soon as we received your email, we responded and began to communicate with you. Please note, madam, that when you order our products, you agree to comply with our General Terms and Conditions of Sale, according to which 'in the context of a retraction, the customer must bear the return shipping costs' (article 6). Article 6 also states that the refund only concerns the product, excluding return costs. Our decision was therefore in accordance with our GTC, which you agreed to respect beforehand. If you need to contact us, we are available at 0668918825 or 0140185100. The HT26 team wishes you an excellent day.
C
Crozet L.
Rating: 3 out of 5
following a purchase from 30/12/2024
you had reduced the small gifts
Translated reviews
V
Valentina D. G.
Rating: 3 out of 5
following a purchase from 02/01/2025
I loved the fact that I received the products on time. It is exactly what I needed
Translated reviews
K
Kadiatou C.
Rating: 3 out of 5
following a purchase from 18/12/2024
Fast
Translated reviews
L
Laiticia D.
Rating: 3 out of 5
following a purchase from 18/12/2024
I didn't appreciate the delivery service. It's been almost a week and it still hasn't arrived, and when I track the shipment, it shows arrived but since I wasn't there (which is not true), it was redirected to the pickup point 2 hours from my home!!!!!
Translated reviews
E
emma K.
Rating: 3 out of 5
following a purchase from 16/12/2024
I did not receive the fabric masks that go with the Serum in my last order, although I ordered the prescription Serum. I do not live in France.
Translated reviews
Response from HT26
Hello madam. Thank you for sharing your experience with HT26. We indeed exchanged via Whatsapp about this situation, and we sent you the masks right away. As we indicated, you will receive them soon. The HT26 team wishes you an excellent day.
T
Thierry R.
Rating: 3 out of 5
following a purchase from 09/12/2024
I had specified that I wanted the package wrapped for a gift. It was not done.
Translated reviews
F
Folley Dede A.
Rating: 3 out of 5
following a purchase from 09/12/2024
For the site I think there is not something messy... but my problem is that for such a large company the products are not covered and when they shop the products flow and it is unpleasant..
Translated reviews
Response from HT26
Hello Thank you for sharing your experience with HT26. First of all, we would like to apologise for any inconvenience caused. When preparing your orders, our team always does everything possible to protect your products and ensure that they arrive in perfect condition. Nevertheless, we assure you that we will make sure that this situation does not happen again by redoubling our vigilance. Please do not hesitate to contact us on +33 6 68 91 88 25 with your complaints so that we can find a solution to your satisfaction. Laboratoire HT26 wishes you a good day
F
Fikaphi H.
Rating: 1 out of 5
following a purchase from 30/11/2024
I haven't received my order. No tracking information.
Translated reviews
Response from HT26
Good day to you Thank you for sharing your experience with HT26. Looking at the tracking of your parcel, I see that you received it on Monday 16 December. I hope you will be satisfied with your order. If you need any further information, please call us on +33 6 68 91 88 25 or email us at [email protected]. We look forward to hearing from you! The HT26 team wishes you an excellent day!
A
Allegra M.
Rating: 2 out of 5
following a purchase from 02/12/2024
Order received with an incorrect item and it took a week to get a response on the issue even though I sent an email and called several times. The item was received well afterwards... but still, it was not a very good experience
Translated reviews
Response from HT26
Hello Thank you for sharing your experience with HT26 First of all, we would like to apologise for the inconvenience caused. When preparing your orders, our team always does everything possible to ensure that your order is perfect, and that your products arrive in perfect condition. Nevertheless, we assure you that we will make sure that this situation does not happen again by being more vigilant. Also, do not hesitate to contact us at +33 6 68 91 88 25 to share your complaints so that we can find a solution that will satisfy you. The HT26 Laboratory wishes you a good day
F
Folley Dede A.
Rating: 3 out of 5
following a purchase from 20/11/2024
We don't seem to feel that it's a big brand... because the products are not covered by a label before being closed.. it makes some products flow.. I wonder if this is a counterfeit company.
Translated reviews
E
Ella T.
Rating: 1 out of 5
following a purchase from 29/10/2024
Expire not able to take it
Translated reviews
T
Tata Fatoumata D.
Rating: 1 out of 5
following a purchase from 27/10/2024
I haven't seen any results
Translated reviews
E
Ella T.
Rating: 1 out of 5
following a purchase from 04/11/2024
It is very lamentable for a company like HT26 that hides expired products to sell to consumers worse still consumable products when you complain they talk to you about refunds sad and the act posed really I was very disappointed and I personally take charge of discouraging my surroundings about the quality of their products what I experienced with them I do not wish it to my worst enemy if they were here in Canada I would have made a good complaint for scamming customers I have all the evidence with me and I keep it carefully they are not really good people
Translated reviews
Response from HT26
Hello madam First of all, we would like to apologize for the inconvenience caused. But when you reported it, we acted quickly and rectified the situation on one hand, then we compensated you on the other hand. The products concerned have been updated and those you received have been refunded. The HT26 Laboratory is an entity that takes the health of its consumers seriously and is also subject to frequent controls by the DGCCRF. If you need information, we are always at your disposal at 0140185100, at 0668918825 or by email at [email protected]. The HT26 team wishes you an excellent day
E
Ella T.
Rating: 1 out of 5
following a purchase from 31/10/2024
Trio slimming products received and does not contain the expiration date how to drink something whose expiration date you do not have, I never do
Translated reviews
Response from HT26
Hello madam First of all, we would like to apologize for the inconvenience caused. The HT26 Laboratory is an entity that takes the health of its consumers seriously and is also subject to frequent controls by the DGCCRF. If you need information, we are always at your disposal at 0140185100, at 0668918825 or by email at [email protected]. The HT26 team wishes you an excellent day
C
Charlotte R.
Rating: 3 out of 5
following a purchase from 30/10/2024
Hello,
I have a lot of old spots on my face, I bought intense anti-spot cream and anti-spot lotion with scrub, I have been using it for 2 weeks and so far I have not had any results
Translated reviews
Response from HT26
Hello madam, The HT26 team warmly thanks you for your comment and your loyalty. The HT26 Laboratory indeed brings together a team of five pharmacy doctors, whose products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, durable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide you with personalized advice if needed. The HT26 team wishes you an excellent day
D
Djankou D.
Rating: 3 out of 5
following a purchase from 22/10/2024
I added a note but did not see it in my package
Translated reviews
E
emmanuella M.
Rating: 1 out of 5
following a purchase from 06/10/2024
The carrot milk HT26 this time is not good, the quality mediocre, it burns my skin when I apply it
Translated reviews
Response from HT26
Hello madam, the HT26 team apologizes for the inconvenience caused. The HT26 Laboratory brings together a team of five pharmacy doctors, our products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, durable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide personalized advice if needed. The HT26 team wishes you an excellent day.
G
Ghislaine N.
Rating: 1 out of 5
following a purchase from 06/10/2024
I received an order and coincidentally the 2 soaps from the 2 ranges I ordered were missing and an oil announced as a 'gift'. I hope this problem will be resolved as soon as possible
Translated reviews
R
Ronnie T.
Rating: 3 out of 5
following a purchase from 03/10/2024
A bit of speed in processing orders and thank you for responding when we try to contact you
Translated reviews
R
Rachel Cecile T.
Rating: 1 out of 5
following a purchase from 22/09/2024
I have not noticed any change in the brown spots or my complexion. It has been 10 days of use. So I regret my money spent in vain.
Translated reviews
Response from HT26
Hello madam, the HT26 team apologizes for the inconvenience caused. The HT26 Laboratory consists of a team of five pharmacy doctors, our products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, sustainable, and progressive. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide personalized advice if needed. The HT26 team wishes you an excellent day.
M
Mariéme K.
Rating: 3 out of 5
following a purchase from 19/09/2024
Fast delivery
Translated reviews
P
Paul P.
Rating: 1 out of 5
following a purchase from 15/09/2024
Hello, I am a bit frustrated because I did not receive the facial brush. Otherwise, the products are satisfactory and the delivery is quick.
Translated reviews
E
emma K.
Rating: 1 out of 5
following a purchase from 17/09/2024
Really disappointed, despite my calls to express my dissatisfaction due to the delivery of my order, I have not received a favorable response!
Translated reviews
Response from HT26
Hello madam, the HT26 team apologizes for the inconvenience caused. The HT26 Laboratory consists of a team of five pharmacy doctors, our products are carefully formulated with plants and vitamins meticulously selected for their quality. Our different ranges of products can correspond to different skin types, and the results you obtain are natural, sustainable, and progressive. Moreover, we always strive to handle your possible complaints fairly. If you need information, do not hesitate to contact us at 0140185100, at 0668918825 or by email at [email protected], we are at your disposal to answer your questions and provide personalized advice if needed. The HT26 team wishes you an excellent day.
E
emma K.
Rating: 1 out of 5
following a purchase from 18/09/2024
I am disappointed with my delivery, it has now happened twice that I received other products instead of the prescription products that I have been used to ordering for years! It's really a shame!
Translated reviews
D
DP LOGISTIQUES D.
Rating: 1 out of 5
following a purchase from 05/09/2024
I received fake products without a barcode, the milk is black, the color is different from the milk I bought when I went to the store myself, so this allowed me to compare the products and see that I received fake HT26 products. I would like original products to be sent to me or for me to be refunded.
Translated reviews
L
Lalla T.
Rating: 2 out of 5
following a purchase from 05/09/2024
After nearly 3 months of continuous use and two purchases. I can say that the products that were first recommended to me in-store by an advisor and repurchased online had no visible positive effects on my skin. I would not recommend. Sorry, too expensive for what it is!
Translated reviews
Response from HT26
Hello madam, we thank you for sharing your experience with HT26. HT26 products are formulated with plants and vitamins, carefully selected by our pharmacists for their quality and effectiveness. Our products are respectful of your skin, and the results are very gradual and lasting. Their visibility and speed depend on skin type, lifestyle hygiene, and the reliability of the products used before HT26. If you wish to contact one of our pharmacists, you can call 0145231214 or [email protected]. We thank you for your understanding and wish you an excellent day.
P
Paulino Z.
Rating: 3 out of 5
following a purchase from 05/09/2024
The products are of good quality, but the delivery is too expensive. There should also be a loyalty card or collected points to choose a free product and occasional promotions.
Translated reviews
M
MARIE-HELENE Y.
Rating: 3 out of 5
following a purchase from 11/09/2024
Delivery not fast.
Translated reviews
E
esthelle L.
Rating: 3 out of 5
following a purchase from 10/09/2024
I am disappointed because my package arrived open, one of the activating serums is missing since I ordered two. I sent a message to notify, unfortunately nothing has been done. Thank you. I am used to ordering online and receiving my package without fail.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 