HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
My product arrived late with a broken pump, and it doesn't work, although the box is very nice I had to transfer the cream into another jar to be able to use it...
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Response from HT26
Hello,
Thank you for your comment.
We are sorry to hear that your product was damaged during transport despite the precautions taken before shipping your package.
In case of a problem like this or any other issue, please contact us as soon as possible so we can best address your request.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/12/2018
I am very disappointed with my last order
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Response from HT26
Hello,
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/01/2019
Absolutely to be avoided!
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Response from HT26
Hello,
We are sorry to learn of your dissatisfaction with HT26.
We would like to improve this, could you tell us more about what disappointed you during your order on our website.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/11/2018
This time the service disappointed me a lot. I placed the order on 30.11.2018 and I received it on 7.1.2019 just after validating another order since I had lost all hope of receiving the other. I hope this last one will not be like the previous one, otherwise I will stop using ht26.com.
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Response from HT26
Hello,
We thank you for your comment.
During your next order, do not hesitate to contact us to inform you about the location of your package.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/11/2018
Customer service very mediocre, unpleasant, cold, and disrespectful saleswoman. If you have a problem with your order, you are left to yourself because there is no communication, they do not respond to messages even if you use the contact form. Prisca is the worst saleswoman at Ht26, she is cold and not professional at all.
I will never buy products here again because in case of a problem, there is no possible communication
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Response from HT26
Madam,
We are sorry to learn of your dissatisfaction with our services.
We have clearly faced a misunderstanding.
Indeed, we did not intend to make your HT26 experience unpleasant but rather wanted to resolve your complaint as best as possible.
This was done by contacting you by phone to inform you that your package has been resent by us and by providing you with your new tracking number.
You were also asked to close the dispute made on PayPal which is totally justified as your package has been re-delivered.
For any information, do not hesitate to contact us.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/12/2018
Not good
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/11/2018
Pleasant site
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/11/2018
I was supposed to receive a hat and a moisturizing milk as a gift but I received nothing!!
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/11/2018
Hello, I rated it average because the order took time to arrive.
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Response from HT26
Hello Mr. Ineza. We thank you for your comment. Indeed, the delivery time can be extended for various reasons. Do not hesitate to contact us if this happens again, we can inform you about the location of your package. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2018
I received the order of another person
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Response from HT26
Hello Mrs. Kouanda, We thank you for your comment. We invite you to make your complaint by email to better handle your request. Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/09/2018
none, item lost in customs, customer service really aggressive on the phone, not welcoming at all, really minimum service for assistance, moreover I paid the VAT tax twice, with you and then for customs
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2018
One of my products arrived empty. No feedback from customer service.
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Response from HT26
Hello Mrs. Diop, We thank you for your comment. We are sorry for this inconvenience. We invite you to contact us directly by email to make your complaint: [email protected] Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2018
The shipping of the product is expensive in France metro area
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Response from HT26
Hello Mrs. Memouaffo,
We thank you for your comment.
We offer you home delivery against signature within a maximum of 3 days for France.
This explains the amount of shipping fees.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/10/2018
The site is nice.
But the description of the ranges needs to be improved according to customer needs. For example, I am a new customer and I have dark skin and I wanted a range to brighten my skin but not lighten it. The problem is that there are many products on the site and we get lost. The first range I bought on the site did not really meet my expectations. I even got pimples when I didn't have any before. Currently, I bought the repairing range that I will test.
In short, it would be good to define the products by type of needs
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Response from HT26
Hello.
We thank you for your comment.
Your opinion is very useful to us.
We will try to clarify in response to your comment, otherwise do not hesitate to contact us by email or phone to get personalized advice before proceeding with the purchase.
The products are classified by range on the site.
If the names of the ranges do not help you find your way, you have the option to search for a product or a range according to your skin type.
Indeed, at the top of the site, the search bar "a solution to a problem" allows you to select your problem and get the different products to use to solve it.
In your case, we recommend using the White Essence range to reveal the glow of your complexion, hence the term "lightening".
Moreover, know that your results will be visible from 3 to 4 weeks by having a complete range and using it daily.
We remain reachable during the opening hours of your HT26 Paris store.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
Order arrived on time in good condition, the products without a receipt, only a few issues but okay
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Response from HT26
Hello Mrs. Sow,
Thank you for your comment.
Please let us know the issues that displeased you?
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/10/2018
Very long wait. Does not match the announced 48h
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Response from HT26
Hello Mrs. Nnemi Ndzana,
Thank you for your comment.
The expected delivery time for France is 2 to 3 days.
If this time has been exceeded, unfortunately, the postman encountered a difficulty, which lengthens the delivery time.
If the problem arises again during your next order, do not hesitate to contact us to locate your package.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/10/2018
I wanted to give it as a birthday gift and also introduce the range to another person but missed it due to delivery issues, so disappointed
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Response from HT26
Hello Mrs. Diaby,
Thank you for your comment.
Could you tell us more about the issue encountered during the delivery of your package please?
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2018
One star because zero does not pass!
The cream ordered on the HT26 site does not match either the photo on the site or the description. The cream in the photo is the eventone fade cream with alpha hydroxy, the description is that of the brightening cream with arbutin and the one I received following my internet order is the skin success with songyi mushroom!!! In short, total nonsense, disappointed with this order!!!
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Response from HT26
Hello Mrs. Carabin,
Thank you for your comment.
The packaging of the ordered product has changed.
You received the new box of the Palmer's brightening cream.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/09/2018
My order was delivered late and the products were poorly packaged. The protective film for the maximum brightening soaps was torn, the exfoliating soap had cracks in places and was not closed. And what about the gifts? It was not what I had chosen and one of the soaps was moldy. My order was not prepared with care and when I called on Monday, October 8 at 10:20, I was faced with the arrogance of my interlocutor who bluntly told me 'we are not obliged to give you gifts and we give you what we have.' I am very disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2018
Not optimal, many functions do not work.
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Response from HT26
Hello Mrs. Biadou Niancy,
Thank you for your comment.
Can we have more details on what is not working?
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/10/2018
Recommend this site, very fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2018
Products received well but delivery longer than usual, nevertheless satisfied with the gifts received in addition to the order, pleasantly surprised
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/09/2018
I received the products of poor quality I spent 22 Euro to return the products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2018
The cream and the mousse almost half I am disappointed thank you for your understanding
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2018
I received my package after 1 month of waiting. The order was in a box almost completely torn, the products were not even protected and others had already broken packaging.
The lid of the baby milk was broken.
The opened lightening soap, in short all the products were thrown directly into the box and it was not pleasant to see.
Moreover, at the purchase, there were gift items such as a women's hat and some travel-sized toiletries but none of that was ultimately included.
In short, terrible as a protected package and terrible as a delivery time.
In the end, I am charged customs fees.
Too bad, I don't think I will relive this experience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/08/2018
I only give 2 stars because for a first order I was disappointed with the service, my order took three weeks to arrive and when I called customer service about it, the lady was not nice at all and I did not like that. I should have given one star but I give the second star because I received many little gifts in my order.
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Response from HT26
Hello,
Thank you for your comment.
Unfortunately, the delivery time may be extended for various reasons.
Please feel free to contact us to help you locate your package if the problem recurs.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/08/2018
Package arrived torn.
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Response from HT26
Hello Mrs. Malapa,
Thank you for your comment.
We sincerely apologize for the inconvenience caused.
Unfortunately, packages suffer damage during transport.
We do everything we can to avoid this kind of incident as much as possible.
Please feel free to report it to us if the problem recurs.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2018
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2018
Not detailed enough and the product descriptions are not up to par
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Response from HT26
Hello Mrs. Yobo,
Thank you for your comment.
We take your opinion very seriously to make your HT26 experience more pleasant.
Please note that each product has its description.
This description includes the product's content, product photos, product price, its main components, product usage, and associated products.
Each product is classified by range at the top right of the site.
You can also search for a product in the search bar 'product', indicate a problem and then get a solution in the bar 'a solution to a problem' or search for a product brand in the search bar 'brand'.
Customer reviews are available for each product in the second tab in the product description.
You have the option to contact us if you need information.
Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/07/2018
I would say good for now
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/07/2018
During my order, I had two gifts offered, a hat and a shower gel, but unfortunately upon receiving my order the gifts did not match the photo. Honestly disappointed. Why offer gifts and send junk instead? Instead of the shower gel, I received a lotion and instead of a hat, I received a head net. The reception of my order was on time.
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Response from HT26
Hello,
Thank you for your comment.
We suggest you choose your gifts in travel size, if that hasn't been done, we offer you travel size products based on your purchase to help you discover our ranges.
Regarding the hat, we offer different models every week to cater to all tastes.
When you place your next order, I invite you to let us know if you have a preference for a hat and your gifts.
We will be happy to offer you what you have chosen within the limits of available stock.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/07/2018
Very poor quality, I applied it on my face for 5 days and small pimples appeared on my face and now I don't know if it's the product but I'm afraid to put it back on my face.
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Response from HT26
Hello Mrs. Aminatou, Thank you for your comment. If you notice pimples when applying your cream, it means that the use of it is not correct. To achieve better results, I invite you to follow a daily routine consisting of a soap, a scrub, a lotion, a day cream, and a night cream. With a complete range, you can achieve results after 3 to 4 weeks of DAILY use. If you have any doubts or need advice, do not hesitate to contact us. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/07/2018
Bad because I didn't receive the order, I stayed almost 10 days at home and when I received the message that the package had arrived, I went to the post office and was told to go pick it up at the main post office because the address is incomplete.
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Response from HT26
Hello, Thank you for your comment. We sincerely apologize for this long delivery delay. If you encounter any issues again, I invite you to let us know as soon as you feel the delay is too long, so we can locate your package. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/07/2018
The site is good however I had gift products inside at the time of purchase that I did not receive at all
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Response from HT26
Hello Mrs. Badinane,
Thank you for your comment.
We offer you travel size products based on your purchase to help you discover our different ranges.
If you did not receive a hat, we were then out of stock.
Travel size products like soaps were offered to you instead.
Best regards,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2018
Very high and slow shipping costs.
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Response from HT26
Hello Mrs. Tatah, Thank you for your comment. We offer to deliver your packages to your home against signature within 5 days. Unfortunately, some issues can delay the delivery time such as an incomplete address or bad weather for example. Best regards
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/06/2018
I do not give 5 stars because I encountered issues when receiving the package, it did not match my order.
But I was called back the next day and the person was kind.
As a result, I was able to keep the exfoliating mask and received my white essence soap 4 days later with plenty of small diverse samples that allowed me to discover other products from the brand.
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Response from HT26
Hello Mrs. Lirette,
We thank you for your comment.
We are glad that your HT26 experience went well in the end.
We will be happy to deliver your next order.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2018
I am very disappointed that the gift presented during my purchase is not the one I received.
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Response from HT26
Hello Mrs. Nkot,
Thank you for your comment.
We offer you travel size products based on your purchase to help you discover our various HT26 ranges.
If you have a preference, I invite you to let us know during your next order.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2018
Disappointed with my last delivery because the milk leaked in the box. I only had half of the bottle left. I sent an email to report it and I just received an apology response.
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Response from HT26
Hello, Thank you for your comment. We invite you to contact us at 01 40 18 51 00 to address your complaint with you. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2018
How well received in time the milk very poor quality it does not meet my expectations. It darkened my skin on the face already at the base I have problems with spots on the face that I manage to get rid of, but with this face cream it's worse already that it's satisfaction or refund because I am very very disappointed I stopped using it. If you have any advice to give regarding my face because I have very sensitive skin! And for the gift I did not receive what you described just samples and a hat.
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Response from HT26
Hello Mrs. Massaratou,
We thank you for your comment.
The multi-lightening milk can be used with a serum to give more active ingredients to the milk.
Moreover, to treat your spots and give you radiance, we have the Preparation range which is effective against spots.
For that, know that you need a complete range to set up a daily skincare routine.
This routine consists of a soap, a scrub, a facial lotion, a body serum, a body milk, a day cream, and a night cream for the face.
By effectively using all these products you should eliminate your spots, which will unify your complexion.
We are at your disposal by email ([email protected]) or at 01 40 18 51 00.
Do not hesitate to contact us for any information.
Regarding your gifts, we offer you travel-sized products corresponding to your purchase and to let you discover our products.
The hats change every week.
Best regards,
Prysca
HT26
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