HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
I do not give 5 stars because I encountered issues when receiving the package, it did not match my order.
But I was called back the next day and the person was kind.
As a result, I was able to keep the exfoliating mask and received my white essence soap 4 days later with plenty of small diverse samples that allowed me to discover other products from the brand.
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Response from HT26
Hello Mrs. Lirette,
We thank you for your comment.
We are glad that your HT26 experience went well in the end.
We will be happy to deliver your next order.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/07/2018
I am very disappointed that the gift presented during my purchase is not the one I received.
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Response from HT26
Hello Mrs. Nkot,
Thank you for your comment.
We offer you travel size products based on your purchase to help you discover our various HT26 ranges.
If you have a preference, I invite you to let us know during your next order.
Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2018
Disappointed with my last delivery because the milk leaked in the box. I only had half of the bottle left. I sent an email to report it and I just received an apology response.
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Response from HT26
Hello, Thank you for your comment. We invite you to contact us at 01 40 18 51 00 to address your complaint with you. Best regards
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2018
How well received in time the milk very poor quality it does not meet my expectations. It darkened my skin on the face already at the base I have problems with spots on the face that I manage to get rid of, but with this face cream it's worse already that it's satisfaction or refund because I am very very disappointed I stopped using it. If you have any advice to give regarding my face because I have very sensitive skin! And for the gift I did not receive what you described just samples and a hat.
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Response from HT26
Hello Mrs. Massaratou,
We thank you for your comment.
The multi-lightening milk can be used with a serum to give more active ingredients to the milk.
Moreover, to treat your spots and give you radiance, we have the Preparation range which is effective against spots.
For that, know that you need a complete range to set up a daily skincare routine.
This routine consists of a soap, a scrub, a facial lotion, a body serum, a body milk, a day cream, and a night cream for the face.
By effectively using all these products you should eliminate your spots, which will unify your complexion.
We are at your disposal by email ([email protected]) or at 01 40 18 51 00.
Do not hesitate to contact us for any information.
Regarding your gifts, we offer you travel-sized products corresponding to your purchase and to let you discover our products.
The hats change every week.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2018
I received the order well but the gifts are the same as I chose :-(
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Response from HT26
Hello,
We thank you for your comment.
We offer you your gifts based on your purchase and to let you discover our products.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2018
I received my order but the wait was long. It would be better to put it in my mailbox.
Furthermore, I would like you to give me the gift actions scrub, cream, lotion etc. Gel for baby I do not use. Thank you
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Response from HT26
Hello Mrs. Bihiyang,
Thank you for your comment.
We apologize for the inconvenience caused.
The delivery time is indeed quite fast but our carrier may encounter difficulties during the delivery of your packages.
Moreover, we offer delivery in 48h/72h against signature, which means you must be delivered in person.
For your gifts, we do not offer lotion or scrub in travel size.
We offer travel size products to let you discover our different products.
Furthermore, if you have preferences, do not hesitate to mention it when placing your order.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
The products were taped at the cap level, the conditioning was not airtight, it leaked.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2018
The site is good but my last order was a disaster. The wait was too long
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Response from HT26
Hello Mrs. Kom,
We thank you for your comment.
Unfortunately, several reasons can delay the delivery of our packages.
We are entirely at your disposal if this problem occurs again.
We will do everything possible for you to receive your package in better conditions.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2018
I still haven't received the package since it's really not normal.
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Response from HT26
Hello Mr. Kedi,
We thank you for your comment.
Your package has suffered a delivery error.
We are doing everything possible to locate it.
We will get back to you as soon as your package is located.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/05/2018
Poorly packaged package and really very badly. I often received a nice package and this time I don't even want to recommend, I prefer to go to the store next time
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Response from HT26
Hello Mrs. Mvondo,
We thank you for your comment.
We do everything possible to ensure that your package does not suffer damage during transport.
Unfortunately, incidents of this kind are always present.
Thanks to your feedback, we will be more vigilant about the packaging of packages.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/05/2018
Every time I am debited twice and I have to wait at least 3 days for the problem to be resolved
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2018
250eur spent, 2 weeks of use and zero results.
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Response from HT26
Hello Mrs. Diakite,
Thank you for your comment.
In order to obtain results, the use of HT26 products must be done daily, results will be visible after 3 to 4 weeks.
Don't forget that using the products is important to achieve results.
If you have any doubts about this, do not hesitate to call us at 01 40 18 51 00 or leave us an email at [email protected].
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2018
The order does not arrive quickly
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Response from HT26
Hello Mrs. Mamadou,
Thank you for your comment.
Our delivery time is 48/72h unfortunately this time is extended for reasons unknown to us.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2018
you delivered the package without the gift samples, and this is not the first time, I also once received a package with an expired oil, I sent you a message without response. regarding makeup, more specifically the HT26 powders, there is disorder down there, we do not know which number corresponds to which shade, review that, we have difficulty choosing
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2018
It's not bad
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2018
A bit expensive for the quality
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
I did not receive it so I have no opinion to give since I cannot test it
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2018
The gift that was offered to me on the site is not the same upon receipt of my parcel disappointed
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Response from HT26
Hello Mrs. Elom Abeng,
We thank you for your comment.
The gifts are adapted to your order and they are present to help you discover our different products.
Sincerely,
Prysca
HT26
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2018
All the time the lotions arrive broken
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Response from HT26
Hello Mr. Komto, We thank you for your comment. We apologize for the inconvenience caused. We are doing everything possible to avoid this kind of issue. Indeed, our products are taped and wrapped in bubble wrap, individually. The boxes are padded inside to absorb shocks. Unfortunately, we cannot control their transport, but from our shop, the packages and products are carefully protected. Best regards, Prysca HT26
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2018
lacking clear information regarding customs duties
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2017
I did not receive the preparation wipes as you wrote. And in my package, I did not have all the products as described in the video. The night cream is missing. I received a carrot-based ointment
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2017
The site allowed me to easily make purchases. But I was forgotten (Waiting for restocking) I had to send a message to ask if I would be delivered. And it was only then that the package was prepared. We expect a quick response from you after purchase. thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/05/2017
Good
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2017
Very bad
Your service is slow
Your number does not go through and on top of that the order takes day after day to arrive and in the end it's tiring!!! Honestly!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2017
Fast and complete delivery, unfortunately the argan oil bottle opened in the packaging. One third of the bottle spilled everywhere.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/05/2017
I just received it, we'll see what it gives
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2017
It darkens me
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/04/2017
I am not satisfied because the serum I ordered from you was not full, the advisor told me she couldn't do anything about it
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/05/2017
I give 2 stars because received in 4 days... otherwise one of the products is non-compliant and no one to solve the problem. It's a shame because I thought Ht26 had enough professionals for that... now I have to fight to get a refund.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2017
I find that delivery is very complicated with you. I received my package in poor condition. It was returned and it took almost 3 weeks to finally get my package. And on top of that, not even a commercial gesture from you. I am disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/05/2017
Correct
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/04/2017
the body lotion I ordered, the bottle pump is broken in two, so I have trouble using it. I am very disappointed. Other than that, I like the ht26 products.
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2017
I received my order late, and at one point I couldn't track my order! You expect 5 days maximum to receive the order but it took almost two weeks!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/04/2017
a bit difficult to navigate. For the quality of the products, the site needs to be reviewed or improved
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2017
the site is good but there is not enough precision regarding the delivery of products abroad, specifically in Switzerland. I do not understand why I paid not only the shipping fees with you but also upon receipt of the package? Why?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/04/2017
Error on my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/04/2017
I rated it average because of the 2 times I had an issue. The first time there was an error on one of the ordered products. This time I ordered (purifying sleeping foam) which did not arrive with my order... I called but couldn't reach you. Other than that, I like your products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2017
Very good site, and fast delivery. Too bad the shipping costs are very high
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2017
I was not at all satisfied with my last order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2017
The shower gel arrived broken, the cream arrived in good condition
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