Customer reviews of HT26

I received the order well but the gifts are the same as I chose :-(

I received my order but the wait was long. It would be better to put it in my mailbox.
Furthermore, I would like you to give me the gift actions scrub, cream, lotion etc. Gel for baby I do not use. Thank you

The products were taped at the cap level, the conditioning was not airtight, it leaked.

The site is good but my last order was a disaster. The wait was too long

I still haven't received the package since it's really not normal.

Poorly packaged package and really very badly. I often received a nice package and this time I don't even want to recommend, I prefer to go to the store next time

Every time I am debited twice and I have to wait at least 3 days for the problem to be resolved

250eur spent, 2 weeks of use and zero results.

The order does not arrive quickly

you delivered the package without the gift samples, and this is not the first time, I also once received a package with an expired oil, I sent you a message without response. regarding makeup, more specifically the HT26 powders, there is disorder down there, we do not know which number corresponds to which shade, review that, we have difficulty choosing

It's not bad

A bit expensive for the quality

I did not receive it so I have no opinion to give since I cannot test it

The gift that was offered to me on the site is not the same upon receipt of my parcel disappointed

All the time the lotions arrive broken

lacking clear information regarding customs duties

I did not receive the preparation wipes as you wrote. And in my package, I did not have all the products as described in the video. The night cream is missing. I received a carrot-based ointment

The site allowed me to easily make purchases. But I was forgotten (Waiting for restocking) I had to send a message to ask if I would be delivered. And it was only then that the package was prepared. We expect a quick response from you after purchase. thank you

Good

Very bad
Your service is slow
Your number does not go through and on top of that the order takes day after day to arrive and in the end it's tiring!!! Honestly!!!

Fast and complete delivery, unfortunately the argan oil bottle opened in the packaging. One third of the bottle spilled everywhere.

I just received it, we'll see what it gives

It darkens me

I am not satisfied because the serum I ordered from you was not full, the advisor told me she couldn't do anything about it

I give 2 stars because received in 4 days... otherwise one of the products is non-compliant and no one to solve the problem. It's a shame because I thought Ht26 had enough professionals for that... now I have to fight to get a refund.

I find that delivery is very complicated with you. I received my package in poor condition. It was returned and it took almost 3 weeks to finally get my package. And on top of that, not even a commercial gesture from you. I am disappointed

Correct

the body lotion I ordered, the bottle pump is broken in two, so I have trouble using it. I am very disappointed. Other than that, I like the ht26 products.

I received my order late, and at one point I couldn't track my order! You expect 5 days maximum to receive the order but it took almost two weeks!

a bit difficult to navigate. For the quality of the products, the site needs to be reviewed or improved

the site is good but there is not enough precision regarding the delivery of products abroad, specifically in Switzerland. I do not understand why I paid not only the shipping fees with you but also upon receipt of the package? Why?

Error on my order

I rated it average because of the 2 times I had an issue. The first time there was an error on one of the ordered products. This time I ordered (purifying sleeping foam) which did not arrive with my order... I called but couldn't reach you. Other than that, I like your products.

Very good site, and fast delivery. Too bad the shipping costs are very high

I was not at all satisfied with my last order

The shower gel arrived broken, the cream arrived in good condition

Very satisfied with my order, very fast delivery, now I am waiting to see the result of white essence, I will comment based on the result, thank you HT26 for such fast delivery...

I received my entire order. I stay in Canada
However, the two serum bottles, the glycerin bottle, and the shower gel all had a leak and spilled in the box. One of the serum bottles was only half full. The products must be hermetically sealed; I think this is something to improve for better customer service; They are already quite pricy to be so poorly wrapped...because even before my order when I read the comments on your deliveries this was the main reason that came up several times..

The problem is that the ordered product arrived damaged...
Moreover, your products are not protected, one wonders if they are original or pirated....
A lot of doubts, sorry

Hello,
I received my package today, but I am really disappointed with the delay and especially the quality of the product.
The milk is different! It is lighter than usual and its smell is less strong; it seemed like a mixture of the original and another substance. Even the packaging (the bottle that contains the milk and the writings) is different. I am very disappointed about this.
Regarding the delivery, excuse me, but I think that for €36 in shipping costs, packages should be delivered within the maximum 10 days you specify during the order. Mine always arrive after 3 weeks.
I sincerely hope that these remarks will be addressed or will not recur with the next order because it is not reasonable at all.
Thank you.