Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/11/2016
All the ordered products arrived well, but I had to go to the post office which is about 30 km away to pick up my package. Yes, they missed me at home, but please choose the closest post offices possible. I paid online to be delivered to my home anyway. So, I did not want to travel any distance to get my package or at least the shortest distance possible. Thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2016
Very serious
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/11/2016
I did not receive my entire order, missing one product. I ordered 2 toothpastes and only received one. A bit disappointed with my order, complaint made by phone, still waiting for a response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/11/2016
First, they promised me gloves, I received nothing and the bottle of exfoliating shower gel was open and some spilled, what a shame
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/10/2016
I never managed to use the €10 voucher you offered me for my birthday. I had 10 days to use it but it never worked. That's not normal.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/10/2016
5. Good site but not up to the expectations regarding the products ordered online. Still waiting for a response regarding the claim of a damaged product upon delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2016
I had ordered the maximum concentration lightening oil and I received a product that smelled like rapeseed oil and was very greasy. This is really not the same product that I have already ordered several times on this site. I am totally disappointed.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/10/2016
Fast delivery, all items were present, I take off 2 points because I sent a message to customer service and I did not receive a response.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/10/2016
A good site where you can find everything you are looking for for black and mixed skin.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/10/2016
I emailed with a picture to show my glycerin had spilled all over the box and only half was left in the bottle when I received the package!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/09/2016
This is the first time I order from you, so far so good, however when writing reviews in the designated boxes, make sure we can see what we are writing, it's all pale, and not practical for proofreading. Thank you I will recommend from you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/09/2016
I didn't try
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/09/2016
I am very disappointed I ordered shea oil and I receive the gelled bottle and my finger can't even penetrate the tip. You have to do a marine bath every time before use..
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2016
the site overall has been well designed, however the search is sometimes long.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2016
the presentation is good but sometimes the products are poorly described
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2016
very bad service. a product not delivered but my money was deducted from my card. after many complaints ht26 remains indifferent
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/09/2016
My complexion does not become as I want. I want you to recommend me a soap that will make my skin more radiant, glowing. But otherwise the superfat lathers well and cleans the body well as well as the purifying soap.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2016
Hello for the wig it's not the same as in the photo there aren't many hairs I'm disappointed
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2016
I find the site great and the product choices very varied and of good quality. I just find it very unfortunate that I have to pay up to 17 Euros in shipping fees when I live in Germany and regularly order over 100 Euros, often 200 Euros. The products are already expensive but it's okay for the quality. But paying another 17 Euros when Germany is not that far from France, I already find that a lot. The place where you can buy HT26 products here in Germany, unfortunately, I can't find all the products I need. It would be great if that could be improved.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/09/2016
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/08/2016
I am almost satisfied..!!!! good site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/08/2016
Good because the delivery is fast, but average because the hats I ordered are large, there should be head size options. For the gift, it's nice but it's useless to me, in fact, there's only the roller even if I struggle to apply it. Thank you anyway.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/08/2016
Big disappointment and anger
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/08/2016
Good site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/08/2016
I found the body lotion bottle broken, the foot cream is brown with a liquid that cools upon opening, plus there was no little aluminum paper that seals for the first use. If it weren't for the official site, I would have said they were fake products. I don't even dare to put them on my skin. In short, not satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/08/2016
Yes of course. I just ordered, I will see what happens next.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2016
The ergonomics can be improved to reduce the number of clicks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/07/2016
Order received quickly, well packaged, only downside I couldn't get the scrub from the Lotion 90 range which I had to replace with another because customer service didn't know when the product would be available again, it's a shame...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/07/2016
very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/06/2016
The site is well made, very well made but I don't know if we can contact ht26 through this site. I sent messages in vain.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/07/2016
Error in the order on the caviar body cream item. The face cream was sent to me instead of my order! Since I needed this item immediately, I had to go to exchange it! A huge waste of time for me. I am really very disappointed!!!!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
Perfect fast delivery ht26
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/06/2016
I really like the ht 26 site, unfortunately some products are not always available for a long time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/06/2016
Incompetent. I did not receive what I asked for and it took 3 weeks
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2016
see my email from June 23
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/06/2016
I had to pay customs in my country even though I paid at ht26
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
Brazilian weavings pleased me very much....
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2016
I received my order in no time, well considering I am in the United States, but my serum, not being well packaged, spilled everywhere in the package.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/05/2016
My package arrived at my home opened and with missing products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2016
Delivery times respected
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