Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2 and 3 stars

Reset filters
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
The box was all wet inside because the glycerin had leaked
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/05/2016
The site is buggy, and customers do not receive their orders. Many errors on the site, which cause frustration among customers...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/05/2016
The face cream you sent me is not the right one, I usually take Action stains, the intense concentrated cream enriched with carrot oil for night face care.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/05/2016
Hello, difficulty during payment. You have to insist several times before the payment is accepted.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2016
the site is good, that's not the problem, I really liked the tutorials for bleaching Brazilian strands and closures. and for applying the lace.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/03/2016
good site, despite some bugs, it's okay otherwise
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/02/2016
The glue does not last long enough or it's me who doesn't know how to use it
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2016
We don't always find what we want on the website
More choices in store in Paris
Not easy for us who live in the provinces
It took several weeks to see the product I wanted
Can do better on this point
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 25/04/2016
Very good site but only offers one shipping method, the post is too expensive but not very competent. I didn't pay to pick up my package at the post office, what is my address for?
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2016
good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2016
Very poor customer service. Will never order from them again
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2016
I spent hundreds of euros with them over two years, and I don't see any real results.
Otherwise, the packaging and delivery time is interesting.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/03/2016
My only problem is that the site promotes lightening products too much.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/04/2016
Cool
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2016
I find that this site no longer respects its commitments (it was not like that before), you are told that your delivery is made within 48 or 72 hours and when you place an order you have to call them several times and moreover they do not have the kindness to acknowledge their mistake and tell you that your order has not been processed or shipped, they insist that your order has been shipped and promise to communicate the tracking number to you. I find this attitude deplorable as it only tarnishes the image of this site.
NB: I placed a new order on Saturday, April 30 and until today I have no news of this order because I have not yet called Ht26.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2016
The prices of some products are a bit high compared to the catalog
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2016
The site is very good but the after-sales service is non-existent
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/01/2016
Good
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/03/2016
it's been almost 2 months since I placed my order. I placed the order on 29.3.2016. now it's 4.5.2016. can this be a scam or what.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2016
Improve....
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2016
The smell is not very pleasant... no results yet.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/03/2016
The Face kit does not work at all, I end up with a dark face and a light body. The body lotion is perfect, I appreciate it a lot. When I received the products, the night cream was spilled in the package, I lost more than half. I wrote but until today no one has replied.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2016
Not bad
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2016
Good quality product but does not meet all my expectations as I have darkened a lot on my face and neck. The products clean but do not lighten me at all. I am not looking for a very light complexion but a slightly light and fresh complexion. I have darkened a lot and in some places it is dark so I plan to order a lightening lotion I don't know where?
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/04/2016
I didn't like the product, I used it only once. It seems like there are little seeds in the carrot milk.
The 90 lotion also burned my face. I had to use natural shea butter which hydrated my face. Now it's starting to get better. I don't want to use this product anymore. And I paid €30 to pick up the package at the post office. However, I had used royal 8 years ago and I liked it well.
Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/04/2016
Not too satisfied because of a false purchase of Brazilian hair that cost me a lot, so I trusted the HT26 store, very disappointed
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2016
Very fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2016
The comments are not all serious or the real reviews are not published.
For my part, it was the first and last time.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2016
I don't see any change in my skin. Otherwise, the order was delivered quickly anyway
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/03/2016
Very bad, I haven't received my order since March 31 until now, ht26 did not want to explain to me what is happening. I'm going to take it, it's my money.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/02/2016
Good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2016
Quite good.... a lot of choices
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/01/2016
Ht26 is a shop that is very good. Especially the online sale where the characteristics of the products are detailed. The purchase is very easy and the delivery is made within the stated deadlines.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/02/2016
I am a professional and I buy my products at retail price so I lose clientele for the price
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2016
I was a bit disappointed with my first order, I called customer service to find out where my package was, I was told that the person in charge of shipments would call me during the day, but nothing, no call... I still received my package 8 days later...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2016
Average, shipping too expensive!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/04/2016
I still haven't received my order so I don't find it normal
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/04/2016
Well-presented site
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/04/2016
Product is great, makes the skin glow. But 70€ for a 450ml container when in reality it's less than 400ml is really excessive. (I emptied the contents of the original bottle into an empty 400ml bottle. But believe it or not, it wasn't even full...)
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/03/2016
Because there is no advisor available to address concerns
Translated reviews
We use cookies for audience measurement and improving user experience.