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Rating: 3 out of 5
My delivery was delayed
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 2 and 3 stars
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Rating: 1 out of 5
I did not receive what I ordered
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Response from HT26
Hello Madam, you were delivered on March 12, please update your complaint.
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Rating: 3 out of 5
Hello, the lightening milk did not have the same color as the one I bought in another store. This is my first order. Thank you. Have a nice day.
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Rating: 3 out of 5
The Pot 90 is not the same. The consistency is very light and I am thinking of not buying again.
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Rating: 2 out of 5
It dries my skin too much.
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Rating: 3 out of 5
Fast delivery of course, but the packaging of the Glutathione cream needs to be reviewed, I received it opened with an unimaginable amount of cream taken, disregarding hygiene rules and respect for the customer.
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Rating: 2 out of 5
Hello, the body lotion I received does not have the same effects as the one I received previously. That one made my skin yellow while the other gave me a clear white and hydrated complexion. Moreover, the massage oil that was part of the gifts was missing.
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Response from HT26
Hello madam, Our products are formulated with plants and vitamins, which are carefully selected for their quality. On the other hand, the results of our products are durable but progressive. The color left on your skin is the result of a poorly applied product that did not penetrate well. Finally, we note that each of your orders is subject to a complaint, and that you keep your products even though we send you new ones, in order to satisfy you further. We will contact you to clarify the situation. Thank you for your understanding. Best regards, The HT26 team
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Rating: 2 out of 5
The site is no longer simple, clear, and easy for customers as before. - Unfortunately, the site has huge problems sending emails in case of forgetting the password for one's account. - The online support to recover the account was okay on the second attempt resulting in the recovery of the account.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We have taken your dissatisfaction into account, and we will do our best to improve these elements. On the other hand, do not hesitate to contact us at 01.40.18.51.00 or 06.68.91.88.25 if you have any questions, we are at your disposal. Best regards, The HT26 team
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Rating: 3 out of 5
Their site is not understandable for everyone, but the products are of good quality
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Rating: 3 out of 5
For now, I haven't used the milk yet.
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Rating: 1 out of 5
Already the current logistics team is not doing its job properly. My package has been resent 2 times for the same address issue... It is unacceptable for a package to be sent without an address. You agree with me that before validating the order, all information is verified... and even when the package is resent, no application on the packaging. Before you secure the bottles, which is no longer the case. Two bottles from my order broke. Who will reimburse me? In addition to that, I receive an email saying: > :). :) :) :) lol As of today, I unsubscribe from your service of incompetence.
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Response from HT26
Hello madam, You made a mistake in your address, and we have borne the transport costs more than twice. Your cordiality and politeness have always been lacking in your complaint, while we were at your complete disposal, and we did what was necessary to arrange the situation. The logistical error comes from you, and we have fulfilled our part of the contract. Moreover, this last one never mentioned the fact that you received broken caps. Thank you for your understanding.
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Rating: 3 out of 5
I just bought the products, so I'm still testing! I still noticed that the smell of the cream is not pleasant! The shower gel, on the other hand, smells super good. I will come back to give my opinion on the effectiveness of the products in a month!
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Rating: 2 out of 5
I pay for delivery but I have to go pick it up kilometers away. What a shame!!!
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Rating: 3 out of 5
There was no email to confirm the order.
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Rating: 1 out of 5
Good in any case
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Rating: 3 out of 5
The product no longer has the same color. Initially, it was brown and now it's white. I wish it were brown. Thank you.
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Rating: 1 out of 5
Your rating is VERY BAD... I did not receive my order. The phone number linked to the address does not work. I don't know what to do... I spent 127 euros... I feel robbed..
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Response from HT26
Hello, The tracking of your package indicates that you received it on December 26 (so no delay error), the proof is that it was the subject of a complaint from you because the package was 'incomplete', you indeed only received 2 products, having ordered a set including 6 products. We always show honesty regarding the acknowledgment of our mistakes, but admitting that we forgot to include more than half of the ordered products when your package weighed 2.6 kg when it left our premises (an Action-Stains set weighs between 2.5 kg and 2.9 kg depending on the gifts distributed, the weight of the box...) is unthinkable. Thank you for reviewing your complaint. Best regards. The HT26 team wishes you a pleasant day.
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Rating: 1 out of 5
Yes, yes
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Response from HT26
Hello Thank you for sharing your experience with ht26
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Rating: 2 out of 5
Hello, I love HT26 products but you change the composition very often and it is very inconvenient for us customers, especially me because I don't know what to expect with each order. Each time the milk is different either by color, texture, or effect on the skin. I don't have time to go to the store, I do all my shopping online and I would like to be satisfied at least a little. Thank you
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Rating: 1 out of 5
I'm not happy as I wasn't sent email notification of order I placed on your website, neither did I receive update of when my products will be delivered. I ordered this products a week ago, still no update on when it will be delivered after paying £26 express delivery charge. Kindly look into this and please deliver my Products as I'm traveling in few days for the Christmas Holiday.
Felicia London
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Felicia London
Response from HT26
Hello Mrs thank you for your message Your order was placed on Monday November 11, and counting the collection of parcels for the United Kingdom which takes place on Tuesday on the one hand, and the weekend when the carriers do not transit on the other hand, you have received your package on time, i.e. on December 18, according to the tracking of the package. There is no point in making a complaint at this level. In addition, we offer products that are controlled and subject to strict regulations, which since Brexit can spend a little more time in customs. We advise you to order in advance if you need to receive the parcel in the UK by a certain date. Furthermore, regarding the validation email that you did not receive, please check the validity of your information. Thank you for your understanding. The HT26 team wishes you a good day
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Rating: 1 out of 5
The products I received weren't good
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Rating: 3 out of 5
The delivery service is good
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Rating: 1 out of 5
My experience has just been very bad. I ordered a carrot cream from ht24 and the serum. Both with high prices. When I received my package yesterday and opened it, I was surprised that there was only a small Topsy gel exfoliating cream inside, some gloves and a soap as a gift. I made no such request. I hope they give me my money back or tell me how to return this, because it is a shame to pay so much money and have them give you another item. I want to receive what I asked for. I'm disappointed. Give me my money back and take your exfoliator. I don't give them a zero because you can't. after having waited so long.
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Rating: 1 out of 5
I did not receive the right order
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Rating: 3 out of 5
Hello. The order was delivered quickly and everything was okay and thank you for the gift. However, you cannot ask someone incessantly to give an opinion after the day of receipt when they have not even tested the products and therefore have not observed any changes. I find that it is not sincere, that is why I give three stars because YOU ARE PRESSURING ME A LITTLE TOO MUCH.
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Rating: 1 out of 5
I ended up with a lot of pimples on my face not to mention the carrot oil that stains my clothes this is my last order.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. The HT26 brand offers formulas based on plants and vitamins, ingredients that we carefully select for their quality, and each product has a specific role, but is not necessarily suitable for all skin types. To ensure optimal results, we recommend that you contact 06.68.91.88.25 or 01.40.18.51.00, where you will be best advised. Sincerely, The HT26 team
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Rating: 1 out of 5
Difficult to make the payment on the site. It took me 2 months to find the solution. Difficult to reach you even by WhatsApp, nothing.
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Response from HT26
Hello madam, The payment step on our website is done in a 'classic' way, so there are no particularities in this regard. However, if you are unable to complete this step, we can offer you other solutions. Moreover, if you wish, you can contact us at 06.68.91.88.25 or 01.40.18.51.00, one of the two numbers will always be available during the week. Thank you for your understanding. Sincerely, The HT26 team
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Rating: 1 out of 5
My disappointment was great to find that the two boxes of Serum were open and leaked, very disappointing...
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Response from HT26
Hello madam, thank you for sharing your experience with HT26. Allow us to assure you that our team always makes sure that your products arrive in good condition. However, if this is really the case, we invite you to contact us at 06.68.91.88.25 or 01.40.18.51.00, we will always have the honesty to accept to compensate you for our mistake. The HT26 team wishes you an excellent day.
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Rating: 3 out of 5
Problem with a computer bug while placing the order. Moreover, the people contacted by phone were unable to help me resolve the issue. Otherwise, everything else was very good: short delay, compliance, and condition of the products.
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Rating: 1 out of 5
How can I give my opinion when until now I have not received any email from you and I do not know the delivery date.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Allow us to assure you that our software automatically sends an email when your order is placed, and then when your order is shipped. You receive the tracking number with that. If this was not the case, please check your email address corresponding to the order. On the other hand, we have checked the tracking of your package, which indicates that it has indeed been delivered to you. Thank you for your understanding. The HT26 team
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Rating: 3 out of 5
I was not delivered as requested even though I left my number to be contacted. This was not done. I had to go to a pickup point to collect my package. While I was not necessarily available. Satisfaction = average
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Rating: 2 out of 5
the ointment and scrub irritate my face it made my face like old skin.
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Rating: 3 out of 5
For the look again
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Rating: 3 out of 5
Shipping costs too high
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Rating: 2 out of 5
Still and again this yellowish color that stains my sheets and clothes, despite my complaints.
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Response from HT26
Hello Thank you for sharing your experience with HT26. We are sorry that you did not appreciate the color. Indeed, we could ensure that our products remain white, but that would involve adding preservatives to our formulas, which is against our ethics. Moreover, products that are prone to yellowing are not expired and are just as effective as the others. Thank you for your understanding Best regards The HT26 team
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Rating: 2 out of 5
You did not deliver what we ordered.
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Response from HT26
Hello Thank you for sharing your experience with HT26 Indeed you contacted us as soon as you received your order. We took care of your request immediately, then we found a solution to compensate you as best as possible. Nevertheless, we apologize once again for the inconvenience caused, and we will ensure that such a situation does not happen again. Thank you for your understanding Best regards The HT26 team
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Rating: 3 out of 5
very disappointed because the oil arrived punctured and dripping, not serious at all, the cream, nice packaging, practical and easy to understand instructions
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Rating: 1 out of 5
Too slow they never respond to messages
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Rating: 2 out of 5
Pitiful service
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Response from HT26
Hello Madam, your missing shower gel is on its way. You will receive it shortly. Best regards, Customer service
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Rating: 3 out of 5
The formula for the lotion seems to have changed.
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