Customer reviews of HT26

Delivery is no longer as fast as before and chronopost does not deliver packages to the home despite choosing the option (so we pay more for nothing) No more samples in the packages, it's such a shame!

The site needs to be improved

Not too many options

I am not very happy, Among the ordered products, I ended up with two products that I never ordered.
I received two whitening soaps instead of two gold and argan soaps.
I would like to know what to do.
Knowing that I live in Canada, shipping and customs fees are still very expensive.

Very good product. The complexion gradually lightens and also evens out. However, at the top, we lose a shade. That's why I give 3 stars

The gifts offered are not cheap. False advertising.

Note: ZERO 00000
Order was never received.
Customer service does not respond to our complaint message either by email or SMS.
Service unreachable by phone either
In short, SERVICE TOO BAD.
This is not the first unpleasant experience.
We want a quick replacement of our order never received OR a full refund including shipping costs

I ordered a cream on July 27, delivery was scheduled for July 31, today is August 4 and still no package

Navigation is sometimes difficult and on top of that your delivery fees are very expensive but I can understand Chronopost, but the relay should be free with a purchase of over 50€ the delivery should even be free with a big brand like HT26 but unfortunately, it does not encourage buying online from you, please look into this. THANK YOU

The site needs to evolve: no purchase confirmation and no gift message sent.

Navigating the website can be slightly challenging and I think translation can be better for those of us who do not understand French. My last delivery was perfect and on time.
Customer service is very poor. I'm based in London and I reached out via WhatsApp and Instagram but the communication is poor. The service can be better

The service was very fast.

I ordered 4 top line foot files and I received 4 files, but they are not at all the model I ordered.
So I am very very disappointed with the order. I would have liked to be asked for my opinion before sending me something else that I did not order.

Apparently the products are of good quality but we need to see in the long term if the promises will be kept. Delivery time a bit long.

I placed my order a month ago, my products have still not been shipped, I contacted you without response, and you took my money but did not send my products. This is bad service, never order from this place again.

The topsygel milk I ordered arrived with a different color than the one I usually use.

I am not satisfied with the result, I did not receive my order and you did not refund me.

Quite good

I had some small bumps on my face, I don't know if it's normal

Hello, I had a very bad experience with HT26 because since 08/06/2023 I placed an order on the site and until now I have not received my order and I have not been refunded. I called HT26 Paris and I spoke to a very unpleasant saleswoman who has no respect for customers as she also spoke badly to my husband. She even hung up on me.

I have never received my order

Defective bottle, and cream filled only halfway, that's theft

I received my complete order but the face cream was open and its color was off, normally I was entitled to 4 gifts and I only received three and this is not the first time

The products are original but the packaging was disappointing

The site is okay, we find ourselves

Hello,
My scrub is different from the one I usually buy, given my three stars

Shipping is too expensive. Shipping should be free if a customer spends above €100. I spent nearly €200 but still had to pay €20 for shipping to Ireland which is too much.

The site is average

I still haven't received my order!!!

Impossible to track the progress of the delivery

I wanted the box to be a bit prettier because they were all messy

The site is not great, needs to be reviewed regarding the account password

I still haven't received my order

It has been more than 3 weeks since I placed my order and I still have not received it, can I know why?

correct

It will soon be 1 month since I haven't received my order. Moreover, you send me your verified reviews. You should have started from the beginning to see if I received my order or not, and the worst part is that I can't reach you by phone. I reported that I haven't received my order yet but nothing, no response.

Three stars because I switched from glutathione lotion to white essence. I have been a loyal customer to HT26 but it seems the glutathione lotion formula has been changed. The color of the lotion is white instead of yellow. The new glutathione lotion just made me darker and attempts to reach ht26 are futile because they do not follow up and don’t seem to communicate in English. I am so upset because I’ve wasted my money having two glutathione lotions I can’t use. I’m truly disappointed as I’ve been a loyal customer for years.

Hello, I am still waiting for my order placed since 04/04. Thank you for checking your shipments before asking for feedback.

I would like you to further improve customer service, since the products cost us a sum to achieve the goal of a good shade, but personally noticing that you sent me the Beauty capsules already nearing expiration curiously it was a product that was not on my order instead it was vitality capsules... and I made a complaint to not have a favorable response and I am the one who bears the loss since this product is expired, I was not satisfied and your service was unable to restore my rights, moreover for my daughter's topsygel range there was almost nothing of the serum but it's a bit disappointing, I always place orders over 900€ but I do not expect dissatisfaction improve your services by checking the products and not substituting one product for another thank you.

Good