HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
One product did not arrive and no one contacted me when I claimed it
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Response from HT26
Hello Madam, Could you please provide us with the missing product? You can contact us at this number so that we can assist you on this matter: 06 68 91 88 25
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2023
Gifts not received and no response to my message about this
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Response from HT26
Hello Madam, We apologize for the missing gifts, hoping that your order meets your expectations despite the missing gifts.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2023
I haven't received my entire order yet. I paid 25 euros for express delivery and it's been a week and I've only received a fifth of my order on April 4, 23. I'm not happy at all. Diane
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/03/2023
I am very disappointed with the customer service that is unable to resend my order which was returned to them, supposedly the person in charge is absent for a few days. Ht26 is an old company and should be able to resolve these minor issues without delay.
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Response from HT26
Thank you, it has been done. There was an address problem, you had ordered to an old address. The package was returned to us at our expense and the reshipment to your new address should be at our expense, so it is very wise to understand that this is a decision that must be made by a hierarchical manager following an error on your part. Best regards, Customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/03/2023
The cream I have been using for over a year has changed color and no longer has the same smell
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/03/2023
I am not happy with the person who packed my order, the person omitted the topsygel lightening cream that I paid for. How do I get the cream?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/03/2023
I use the products but do not yet see the expected result.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/03/2023
I still have not received my delivery since there is an address error.
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Response from HT26
Hello, The address error comes from your search for relays, an inadvertent mistake. But to allow you to receive your products quickly, we brought them back to you yesterday without waiting for the return of the package that was at the relay far from your home. Best regards, The customer service team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/03/2023
I was charged for delivery twice. Customer service is not clear about the delivery details.
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Response from HT26
Hello, How are we able to charge you for delivery twice when you are the sole holder of your payment methods? This is impossible. Even when this happens, we proceed with a refund, as people abroad may have difficulty paying immediately for security reasons. Due to persistent attempts, some payments may appear twice, provided that the second time is acknowledged by the bank. Best regards, The customer service ht26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2023
I have not received my order. It has already been more than a week since I ordered and I paid 26 euros for shipping fees. I need my package or a refund. Thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/03/2023
0 customer care.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/03/2023
The product I ordered (intensive anti-spot cream) had a small piece of glass inside, I request a refund or replacement. Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2023
It was my first experience, regarding the order, I am satisfied with the packaging but, regarding delivery, the customer service was not clear with me. They made me pay for delivery all included and then the customs fees too, yet I had asked the customer service representatives if I had to pay any other fees besides delivery and I was assured that I did not. So I am disappointed in that regard and also the mentioned gifts were not included but other unmentioned gifts. Thank you.
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Response from HT26
Hello Madam, In international trade, the law applies to everyone. However, when you buy from another continent, there are always customs fees that are the responsibility of the customer, which may be taken into account by your customs 1 time out of 20. If this is not your first order, know that these are things that happen to all consumers abroad governed by the customs of your country of residence. We do our best to avoid these inconveniences for you, but when it is imposed on you and us, we all endure it. Best regards, Customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/03/2023
Very bad, until now I have not received my product.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2023
Products not effective at all.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2023
I was given a product I did not order. I originally ordered Lorion based on Carrot etc…and the invoice doesn’t reflect what I received. I don’t understand how my order has been processed to pay in full and not received my orders in full. May you verify and get back to me in due course? Many thanks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2023
Average
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/02/2023
Did not receive my items it’s been over 3 weeks. Why?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/03/2023
I ordered 2 baby shower gels, but I only received 1 baby shower gel. I wrote to customer service without a response. You are thieves
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/02/2023
One of the products had no labels there is a traceability problem.
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Response from HT26
The Topsygel serum we just received. Rest assured, it is a compliant product. Thank you for your understanding.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/02/2023
Girls and boys who wear contact lenses. Never order from HT26. The hazel color with them is BLACK. They are liars. Moreover, I called to complain. The person on the phone was rude. I do not recommend this site for contact lenses.
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Response from HT26
Hello Madam, My colleague was happy to explain to you that the color on the packaging of the lenses was indeed what we sold you. There is no misleading advertising, our lens sells very well and there has never been a complaint. We are a specialized shop and therefore our products are adapted. Sorry that we do not do like your usual suppliers. Best regards Customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2023
Order delivered on time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2023
The order was for 2, the first package only contained one, I had to claim several times to get the rest of my order.
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Response from HT26
Thank you for this feedback! Knowing that you did not receive your order on time saddens us. We will ensure that this does not happen again. Best regards, The HT26 customer service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/02/2023
DHL is excessively expensive. Please offer other less costly options.
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Response from HT26
We offer DHL for the insurance and security of your order and given your location, DHL remains the most reliable partner. Best regards, The HT26 customer service team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2023
I couldn't complete my order at all
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Response from HT26
With the inquiry here is what comes back to us: An authorized request for destruction of the shipment has been received. Proof of delivery Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2023
I have not yet received the product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2023
The navigation is slow
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2023
I did not receive the shower gel gift
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2023
I am happy with the site in general very good effective products But there are too many problems with incomplete packages or incorrect quantities for some products. thank you
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Response from HT26
Thank you for taking the time to leave us a review. We are sorry that we could not satisfy you, however we had resent the missing product and the product received was incomplete. We hope to leave you with a better feeling. Sincerely, Eym from the customer service team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
I have a bad review with this company since January 18, I have never received my order, I have sent you countless emails and I have never received a response.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2023
Not satisfied with the product does not rebuild the hair cement which is a fundamental element.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/01/2023
I am satisfied with my products delivery also very fast. But your story about the gift is just bluff just the massage oil which was true as a gift, the shower gel I didn't see yet you mentioned it among the gifts
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2023
I would have liked the body range for babies to really boost my daughter's fair complexion
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
I wouldn't know what to say, especially since my order was very late now they are holding me because I am being asked to pay £66.90 to recover it which I really do not understand because I paid delivery fees to my home
AND the official HT26 site does not say that we have to pay extra fees
If you can do something so that I get my order, I would need you to refund me as soon as possible thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
Order still not received at the validation of my order it was 24 hours for express delivery more than a week nothing no possibility to track my order lack of seriousness I regret my purchase
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Response from HT26
Having remained in wait for delivery by our supplier, we have finally refunded your purchase amount in case of stock shortage as you wished according to our phone conversation, the product is still not available thank you for your understanding. Best regards, The customer service,
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2023
I did not receive my order AND the customer service does not give me valid explanations.
Very very disappointed
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Response from HT26
Hello Madam, Our apologies, please know that we are always ready to listen and find a solution to meet your needs. Best regards, The HT26 team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/01/2023
Some products arrived broken
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Response from HT26
We take your message into account and we will be very careful next time. If any harm has been caused to you in the use of your care, do not hesitate to let us know so that we can find the best solution for you to continue your beauty routine. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2022
I have not received my order placed since December 30, 2022 thank you I cannot respond to your review
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
Since November 27 until today, we are on December 24, I have not received the order, and I wrote to you 2 times, no response
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2022
I did not receive the same order you sent me something else I am very disappointed
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