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Rating: 1 out of 5
I made an order and it was not sent complete
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1, 2 and 3 stars
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Rating: 2 out of 5
I give 2 stars only because I like the brand's products but my bad rating is to wake up the customer service to whom I have written for a week about my last order with 4 emails that are still unanswered. Regarding the product, it is not the product I wanted so I have not used it, it is still packaged. I wanted another product that I had already bought at the pharmacy. 7€ cheaper than on the official site but I had no choice because it's a great product (the one I wanted) and I moved far from that pharmacy with it. So for this cream, I have nothing to say. And I am still waiting for a response from customer service regarding my order.
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Rating: 3 out of 5
HT 26 is a big and expensive brand the website should have been revamped
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Rating: 2 out of 5
Error on the delivered products, however I received the correct item within 24 hours. Nevertheless, the customer service is deplorable.
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Rating: 1 out of 5
I have not yet received my order since December 3, so I am not satisfied and it is urgent, thank you for doing what is necessary
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Rating: 1 out of 5
I am very disappointed. I did not receive my package normally. My shower gel, the cap was broken and it spilled all over the package. And I am not satisfied with all that
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Rating: 2 out of 5
The site is extremely slow regardless of the device I use and the place where I consult it.
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Rating: 1 out of 5
Poorly packaged products, it's really a shame
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Rating: 2 out of 5
Quite disappointed by the whitening milk bottle with glutathione
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Rating: 1 out of 5
Incomplete box and gifts not received so misleading advertising
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Rating: 2 out of 5
Usually your packages arrive in a box which I greatly appreciate. But this time you sent it to me in a bag that I unfortunately received in bad condition, I mean it was torn.
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Rating: 2 out of 5
I did not get everything I ordered. The baby bathing soaps I ordered did not come and the eau de roulette came but was open and had spilled.
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Rating: 3 out of 5
Having purchased the preparation range, I am on my 3rd day of use and for now I cannot judge yet.. see you in 2 weeks
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Rating: 3 out of 5
For now I cannot comment because I just started buying HT26 products. In the future I will share my opinion.
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Rating: 1 out of 5
I didn’t get all the products I ordered and I have not gotten anyone to explain to me what happened and when I will get the remaining products. When they pick my call. They say they don’t understand English. I must speak French. However they are selling to international market with no multilingual customer support
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Rating: 1 out of 5
The color of the milk I received is brown it looks like the milk is oxidized
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Rating: 3 out of 5
The gifts in my cart were not the ones that were in my order. Thank you
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Response from HT26
Hello to you, We thank you for your message! We offer gifts to all our customers who place an order on our website. The gifts are chosen based on the available stock at the time of preparing the packages. Hoping to see you again very soon on ht26.com! Laboratory HT26
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Rating: 1 out of 5
I did not receive the gift you gave me. I am disappointed
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Rating: 2 out of 5
I am disappointed because I have been using the white essence transparency cream since 2012 and I realize that it is no longer the same, the smell has changed, the color as well, it was white and smelled good.
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Rating: 3 out of 5
Open package and shower gel offered was spilled on the other products thank you
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Rating: 1 out of 5
I have never received my order. Impossible to give my opinion. But I will never order again, that's for sure.
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Rating: 1 out of 5
Unpleasant experience with misleading gifts and this is the second time.
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Rating: 3 out of 5
Hello, I received my package with two open bottles. So I am disappointed.
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Rating: 1 out of 5
Very disappointed in your services. Worst customer service I have ever encountered. Ordered 2 products but received only 1. Contacted customer service via email twice and got no response until date. Got through to customer service on the phone on 2 different days to resolve my problem but was told the boss was around and that I must call back the following day. No one bothered to take down the reference number nor listen to my query. The customer service agent even refused to tell me their names despite the fact that I asked on both occasions.
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Rating: 3 out of 5
I apologize for giving this rating, which may or may not reflect reality since I would have liked to receive my order to participate in the survey, but I am still waiting for delivery and I do not know at what stage my order is as of this date...
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Rating: 2 out of 5
I did not receive what I ordered, among my order I had chosen a brightening scrub for body and face, you sent me a small soap that has nothing to do with it.
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Rating: 2 out of 5
I did not receive the serum90 that I ordered I write to the ht26 customer service no one responds.
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Rating: 3 out of 5
The color of the cream, carrot oil disappointed me, it stains, damages and dirties clothes. When I apply it, it's impossible to dress in white
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Rating: 1 out of 5
There is a product missing from my order, I received two creams instead of one cream and one gel.
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Response from HT26
Hello Madam, Indeed as indicated by call and in your package, we no longer have gel so we sent you 2 face creams
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Rating: 1 out of 5
I still have not received the package. Please do what is necessary. Regards
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Response from HT26
Hello, Your package was delivered on September 30, if that is not the case you can call us so we can resolve this issue.
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Rating: 2 out of 5
Package arrived late
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Rating: 3 out of 5
On the site, we cannot find the references for the foundations in the catalog
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Rating: 1 out of 5
I would like to give my opinion but I still haven't received my order. It has already been 10 days
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Rating: 1 out of 5
I still have not received my intensive moisturizing body lotion. I have been writing since Thursday and no one is responding to me!!! Send me my lotion that I ordered!!!!!
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Rating: 1 out of 5
Bad customer service. Until now I still have not received my order from 01/10/2022 and yet my account has been debited
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Rating: 3 out of 5
Good but the scent is very strong for both the shower gel and the cream.
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Rating: 3 out of 5
Good!!!
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Rating: 1 out of 5
I have never received my order. The status of my order is shipped. I wrote to you and I never got a reply. Please follow up.
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Rating: 2 out of 5
I did not receive the entirety of my package, one product was missing
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Rating: 1 out of 5
I’m giving a bad review because HT26 is not reliable, how can I purchase a product on 27/09/2022 and till date haven’t received any email telling me when it is going to be delivered
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