Customer reviews of HT26

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Acheteur Vérifié

Rating: 1 out of 5

Published on 03/10/2022 à 15h33 following a purchase from 25/09/2022

Hi I don’t speak French, my order hasn’t been delivered and no one is replying to my emails, I just need someone to get back to me please

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Acheteur Vérifié

Rating: 2 out of 5

Published on 03/10/2022 à 12h08 following a purchase from 26/09/2022

My last order at Ht26 did not satisfy me because I ordered 3 items and only received 2, so I would like you to send me the rest, namely a pack of 5 Marseille soaps.
Thank you

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Acheteur Vérifié

Rating: 1 out of 5

Published on 30/09/2022 à 10h15 following a purchase from 21/09/2022

Order not received

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Acheteur Vérifié

Rating: 1 out of 5

Published on 25/09/2022 à 16h07 following a purchase from 18/09/2022

I requested a personalization which was not done

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Acheteur Vérifié

Rating: 2 out of 5

Published on 22/09/2022 à 20h11 following a purchase from 13/09/2022

I tried the glutathione and essence range, they are good.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 22/09/2022 à 19h13 following a purchase from 15/09/2022

Missing photos on the site

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Acheteur Vérifié

Rating: 3 out of 5

Published on 21/09/2022 à 17h08 following a purchase from 14/09/2022

The photos are not visible on the site, a shame for recognizing the product...

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Acheteur Vérifié

Rating: 1 out of 5

Published on 17/09/2022 à 14h27 following a purchase from 10/09/2022

The order takes longer than expected! I haven't even received my order for more than a week.

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Response from HT26 Published on 23/09/2022

Hello Madam, Your order has not been validated, please contact your bank or PayPal to understand.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 12/09/2022 à 17h40 following a purchase from 05/09/2022

So bad. This is the second time we order and they send us completely different products from those we ordered. Since we did not react to the first slip-up, with poorly packaged products among others, HT26 thinks we are idiots and they continued with the second major error of sending us different products again. We are no longer buying anything from HT26.

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Response from HT26 Published on 14/09/2022

Hello Madam, Could you please explain your problem better? Send us a WhatsApp message at +33 6 68 91 88 25.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 11/09/2022 à 17h07 following a purchase from 03/09/2022

Terrible, I ordered a product that I never received because you refunded me without any reason, I am not ready to recommend on your site, and by the same occasion order from you, very very bad site...

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Response from HT26 Published on 14/09/2022

Hello, You were refunded because these products were unavailable.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 06/09/2022 à 18h45 following a purchase from 29/08/2022

Experience is not great because you communicate mostly in French and it’s difficult for none French speaker like me. I have to use my school knowledge of French to understand a little bit of communication.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 31/08/2022 à 10h10 following a purchase from 13/08/2022

Not bad

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Acheteur Vérifié

Rating: 2 out of 5

Published on 28/08/2022 à 16h21 following a purchase from 20/08/2022

The delivery is a bit long and I am not satisfied.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 23/08/2022 à 13h10 following a purchase from 16/08/2022

Terrible site, impossible to update incomplete order, asking for a gift wrap plus a card, nothing every time I order on the ht26 site I am not at ease and disappointed, I always have to contact customer service. But on the other hand, customer service is top-notch.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 17/08/2022 à 06h53 following a purchase from 19/07/2022

I ordered 2 products. The order has still not been received after 3 weeks and after 2 phone calls, the order is resent but partially. I called again and I am still waiting for confirmation. I am still waiting for the delivery of the second product!

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Response from HT26 Published on 14/09/2022

Hello Madam, We are sorry for this situation, hoping that your 2 products bring you total satisfaction.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 16/08/2022 à 12h01 following a purchase from 07/08/2022

The package was delivered to the relay point on Saturday morning, August 13, and I was told that the package would be there at 9 AM, I waited in vain. On the 14th, Chronopost told me at the post office, but I work and the post office closes at 12:30 PM. I had to make a proxy.

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Response from HT26 Published on 09/09/2022

Hello Madam, We hope your next order will go better.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 15/08/2022 à 18h00 following a purchase from 04/08/2022

I need my order now it's taken 9 days now please

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Response from HT26 Published on 14/09/2022

Hello Madam, Please be patient your order will arrive soon, if you have any questions or problems write us here: +33 6 68 91 88 25

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Acheteur Vérifié

Rating: 3 out of 5

Published on 15/08/2022 à 11h19 following a purchase from 07/08/2022

Good

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Acheteur Vérifié

Rating: 1 out of 5

Published on 13/08/2022 à 13h34 following a purchase from 05/08/2022

I am missing an item from my order and unable to reach a number for the claim.

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Response from HT26 Published on 14/09/2022

Hello Madam, We can be reached at this number: +33 6 68 91 88 25

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Acheteur Vérifié

Rating: 3 out of 5

Published on 13/08/2022 à 01h50 following a purchase from 05/08/2022

I have been using HT26 products for 13 years and I have been buying online for 2 years but this time the experience was not very good. I did not receive any order confirmation message, no communication with customer service and the delivery was made 1 week later. I think you need to improve your website.

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Response from HT26 Published on 09/09/2022

Hello Madam, We are working for constant improvement, thank you for your feedback.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 05/08/2022 à 22h36 following a purchase from 28/07/2022

-

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Acheteur Vérifié

Rating: 3 out of 5

Published on 03/08/2022 à 20h53 following a purchase from 26/07/2022

Visually and graphically, the site is not very 'glamorous'. However, searching for products is easy and explicit.

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Response from HT26 Published on 14/09/2022

Hello Madam, We are working to improve our site

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Acheteur Vérifié

Rating: 1 out of 5

Published on 28/07/2022 à 16h07 following a purchase from 21/07/2022

My orders always delay. And kindly put provision for English so that I can easily read and know. Maybe your delivery time frame is that but I don't understand French when ordering

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Response from HT26 Published on 14/09/2022

Hello Madam, Thank you for your return, we take your return and we will work on it

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Acheteur Vérifié

Rating: 1 out of 5

Published on 20/07/2022 à 12h37 following a purchase from 02/07/2022

Very bad product I have patches on my face and pimples on my body I was using makari but since it's hot I wanted to change but what is happening to me is serious acne breakout in not even 20 days of use

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Acheteur Vérifié

Rating: 2 out of 5

Published on 20/07/2022 à 11h33 following a purchase from 02/07/2022

There is no list of ingredients for the products on the site, so it does not make you want to order a product whose composition you totally ignore,

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/07/2022 à 12h21 following a purchase from 05/07/2022

I did not like this product and I really hated this product and I don't want to say more about it

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/07/2022 à 12h19 following a purchase from 06/07/2022

I did not like this product and I really hated this product and I don't want to say more about it

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/07/2022 à 12h17 following a purchase from 06/07/2022

I did not like this product and I really hated this product and I don't want to say more about it

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/07/2022 à 12h15 following a purchase from 06/07/2022

I did not like this product and I really hated this product

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/07/2022 à 12h14 following a purchase from 06/07/2022

I did not like this product and I really hated this product

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/07/2022 à 12h09 following a purchase from 27/06/2022

I did not like this product and I really hated this product

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Acheteur Vérifié

Rating: 1 out of 5

Published on 16/07/2022 à 12h07 following a purchase from 28/06/2022

I did not like this product and I really hated this product

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Acheteur Vérifié

Rating: 1 out of 5

Published on 13/07/2022 à 21h10 following a purchase from 04/07/2022

I had ordered 4 shower emulsions but I only received 3.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 13/07/2022 à 01h44 following a purchase from 25/06/2022

The site needs some improvements

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Acheteur Vérifié

Rating: 3 out of 5

Published on 11/07/2022 à 08h19 following a purchase from 02/07/2022

The site is well designed; moreover, I would easily find the face lotion in the CLEANING list as it is not a cream.

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Response from HT26 Published on 12/07/2022

Hello to you, Thank you for your constructive message! It will be taken into account in the improvement of the site Hoping to see you again very soon on our site! Laboratory HT26

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Acheteur Vérifié

Rating: 1 out of 5

Published on 09/07/2022 à 21h01 following a purchase from 01/07/2022

I had ordered a range for 107€ and I did not receive my order even though it is marked delivered and not followed up until now. It really annoys me. I will never order from this site again, it disappointed me.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 08/07/2022 à 14h20 following a purchase from 29/06/2022

Mediocre delivery service

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Acheteur Vérifié

Rating: 1 out of 5

Published on 07/07/2022 à 00h08 following a purchase from 15/06/2022

The package arrived well, I am disappointed your products made me darken and I have pimples bad products

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Acheteur Vérifié

Rating: 3 out of 5

Published on 04/07/2022 à 17h21 following a purchase from 27/06/2022

I was scared of the silence. It would be better to inform customers. I spent 48 hours without contact.
Otherwise, everything is fine.
Thank you

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Acheteur Vérifié

Rating: 2 out of 5

Published on 30/06/2022 à 10h41 following a purchase from 12/06/2022

Poor communication maintenance and customer service not very pleasant

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