Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2 and 3 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/06/2022
For the moment best difficult to give a point of view, as the product preparation, I had body itching and a black spot on my neck. I changed to start with these products. I believe I will have a good result
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/06/2022
Can do better.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/06/2022
The gifts you show are not the same as those you deliver, it is very dishonest
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2022
In the order I was notified that I would receive not only three gifts and I only got one but also the wig came with 3 adhesives I didn't even get one
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/06/2022
Hello, Following my last order.. I was supposed to receive as a gift a travel-sized shower gel and a spa treatment.. I did not receive the shower gel in my box is this normal... Also you give discount vouchers for a very short time without taking into account the fact that a customer who buys a range of products is supposed to finish it before placing another order.. The discount voucher for a duration of a few days after purchase has no interest.. The formula discount voucher on the next purchase for a customer who takes the boxes continuously would be more appropriate and more attractive like.. Otherwise, it’s better not to give anything.. I have received discount vouchers 3 times already that I have not used.. because valid from a certain purchase amount.. Good reading Regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2022
I did not receive my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/06/2022
Products not received
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/06/2022
The site is not practical
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2022
I had small red bumps and I stopped. I paid 60€ more to get this product for 17€. If you have a representative in Norway it would be better. Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/06/2022
Very fast delivery but I do not recommend this product. I spent nearly 40€ on a product that after 2 days of use caused me an allergic reaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/05/2022
Quite average
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2022
With each order the argan cream changes color. I do not understand
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2022
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2022
I received my order, one of the products was broken. I took a photo and made a complaint but I encountered a salesperson who is not at all attentive and does not care about customer satisfaction.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/05/2022
I received an open bottle and the gel was leaking it seems that I was sold a broken bottle. Not very satisfied
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/05/2022
I am new to HT-26 I will test my opinion after a month
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/05/2022
Very disappointed, poor quality of service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/05/2022
The products are good but the marketing is not honest. During the order, they make you believe that you will receive certain products for free but the photos are different from reality. You receive tiny samples instead.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/05/2022
Fake product, regretted buying from this site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2022
I thought the products should be hermetically sealed but some liquid was outside it seemed the products were opened. Body lotion shower gel
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/05/2022
Not very modern
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2022
The cream I ordered was rather a lightening cream and not the anti-wrinkle one you sent me.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2022
I received my order well, and all my products were complete. A big thank you.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/04/2022
This cream and this shower gel I don't think really lighten because it's been almost two weeks since I applied it, no change, even the body and face lotion is the same, no change.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/05/2022
Did not receive my order
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Response from HT26
Hello to you, Your order has not been prepared or shipped because there was a malfunction with the payment. As soon as orders are validated, they are immediately prepared and shipped. Do not hesitate to contact us via WhatsApp at +33 6 68 91 88 25 regarding your order! Laboratory HT26
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/03/2022
No results, the cream I've been using for two months
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2022
The delivery was fine, but there was no invoice in the box, the HT26 catalog was crumpled in the box, which makes it uninviting to read.
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Response from HT26
Hello to you, Thank you for your message! Invoices are located in your Client Area ht26.com to simplify access. Our catalogs are only available in stores! However, thank you cards are added to the packages that give you discounts valid for the next order. Laboratory HT26
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/04/2022
No gift was in the package. That's how we test other products.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/04/2022
I will give my feedback later
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/04/2022
I still haven’t received my creams… it’s been more than 7 days. I have been calling and no one is picking up the phone. I want my money back
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/04/2022
I placed my order on the 14th and still haven't received my package, strange that you ask for my opinion and I called and was told my package is lost. How could I give my opinion on something I haven't received?
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/04/2022
The gifts are not always those indicated on the order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/04/2022
I placed an order on April 10 and paid €25 for shipping. I still haven't received my order and you expect me to rate you? Bad service bad experience and I'm waiting for my order or my money back.
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Response from HT26
Hello to you, We are sincerely sorry that the delivery of your package took longer than initially expected. On our side, we prepared and shipped your order within the allotted time. Brexit causes more checks on packages destined for the UK, which extends the expected delivery times. However, your package was delivered on Wednesday, April 20 to your home Hoping that this incident will not prevent you from ordering again on ht26.com! Laboratory HT26
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2022
We would like more gifts
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Response from HT26
Hello to you, It all depends on the amount of your order See you soon on our site! Laboratoire HT26
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/04/2022
error in the delivered product difficulties in recovering the return slip too long delays
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/04/2022
My products arrived without problems as usual but this time with a very different damaged product in packaging, scent, and texture. I am very disappointed because just the delivery cost me 35 euros and I have not received any response from customer service. I sent a message with a photo of the products. I really hope I will be refunded for this product.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/03/2022
After using your products for few days I'm having rashes on my face. what do you recommend. I used HT26 - Maximal concentration bleaching face lotion at night and I used White Essence - Correcting lightening serum on my spots. please tell me what to do. the rashes are itchy. I wrote to Ht26. no one has contact me since then. should I returned products?, can I get a refund or replacement with something that will help my face. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/03/2022
I have never received my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2022
My order arrived on time but it's not brightening
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/03/2022
A bit slow but not too annoying.
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