English 
Français 
A
Rating: 1 out of 5
Mediocre delivery service
Translated reviews
Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 2 and 3 stars
Reset filtersA
Rating: 1 out of 5
The package arrived well, I am disappointed your products made me darken and I have pimples bad products
Translated reviews
A
Rating: 3 out of 5
I was scared of the silence. It would be better to inform customers. I spent 48 hours without contact.
Otherwise, everything is fine.
Thank you
Translated reviews
Otherwise, everything is fine.
Thank you
A
Rating: 2 out of 5
Poor communication maintenance and customer service not very pleasant
Translated reviews
A
Rating: 3 out of 5
For the moment best difficult to give a point of view, as the product preparation, I had body itching and a black spot on my neck. I changed to start with these products. I believe I will have a good result
Translated reviews
A
Rating: 2 out of 5
Can do better.
Translated reviews
A
Rating: 1 out of 5
The gifts you show are not the same as those you deliver, it is very dishonest
Translated reviews
A
Rating: 3 out of 5
In the order I was notified that I would receive not only three gifts and I only got one but also the wig came with 3 adhesives I didn't even get one
Translated reviews
A
Rating: 3 out of 5
Hello, Following my last order.. I was supposed to receive as a gift a travel-sized shower gel and a spa treatment.. I did not receive the shower gel in my box is this normal... Also you give discount vouchers for a very short time without taking into account the fact that a customer who buys a range of products is supposed to finish it before placing another order.. The discount voucher for a duration of a few days after purchase has no interest.. The formula discount voucher on the next purchase for a customer who takes the boxes continuously would be more appropriate and more attractive like.. Otherwise, it’s better not to give anything.. I have received discount vouchers 3 times already that I have not used.. because valid from a certain purchase amount.. Good reading Regards
Translated reviews
A
Rating: 1 out of 5
I did not receive my order
Translated reviews
A
Rating: 1 out of 5
Products not received
Translated reviews
A
Rating: 2 out of 5
The site is not practical
Translated reviews
A
Rating: 3 out of 5
I had small red bumps and I stopped. I paid 60€ more to get this product for 17€. If you have a representative in Norway it would be better. Thank you
Translated reviews
A
Rating: 2 out of 5
Very fast delivery but I do not recommend this product. I spent nearly 40€ on a product that after 2 days of use caused me an allergic reaction.
Translated reviews
A
Rating: 2 out of 5
Quite average
Translated reviews
A
Rating: 2 out of 5
With each order the argan cream changes color. I do not understand
Translated reviews
A
Rating: 3 out of 5
Good
Translated reviews
A
Rating: 2 out of 5
I received my order, one of the products was broken. I took a photo and made a complaint but I encountered a salesperson who is not at all attentive and does not care about customer satisfaction.
Translated reviews
A
Rating: 2 out of 5
I received an open bottle and the gel was leaking it seems that I was sold a broken bottle. Not very satisfied
Translated reviews
A
Rating: 3 out of 5
I am new to HT-26 I will test my opinion after a month
Translated reviews
A
Rating: 1 out of 5
Very disappointed, poor quality of service.
Translated reviews
A
Rating: 2 out of 5
The products are good but the marketing is not honest. During the order, they make you believe that you will receive certain products for free but the photos are different from reality. You receive tiny samples instead.
Translated reviews
A
Rating: 1 out of 5
Fake product, regretted buying from this site.
Translated reviews
A
Rating: 3 out of 5
I thought the products should be hermetically sealed but some liquid was outside it seemed the products were opened. Body lotion shower gel
Translated reviews
A
Rating: 3 out of 5
Not very modern
Translated reviews
A
Rating: 1 out of 5
The cream I ordered was rather a lightening cream and not the anti-wrinkle one you sent me.
Translated reviews
A
Rating: 3 out of 5
I received my order well, and all my products were complete. A big thank you.
Translated reviews
A
Rating: 3 out of 5
This cream and this shower gel I don't think really lighten because it's been almost two weeks since I applied it, no change, even the body and face lotion is the same, no change.
Translated reviews
A
Rating: 1 out of 5
Did not receive my order
Translated reviews
Response from HT26
Hello to you, Your order has not been prepared or shipped because there was a malfunction with the payment. As soon as orders are validated, they are immediately prepared and shipped. Do not hesitate to contact us via WhatsApp at +33 6 68 91 88 25 regarding your order! Laboratory HT26
A
Rating: 3 out of 5
No results, the cream I've been using for two months
Translated reviews
A
Rating: 2 out of 5
The delivery was fine, but there was no invoice in the box, the HT26 catalog was crumpled in the box, which makes it uninviting to read.
Translated reviews
Response from HT26
Hello to you, Thank you for your message! Invoices are located in your Client Area ht26.com to simplify access. Our catalogs are only available in stores! However, thank you cards are added to the packages that give you discounts valid for the next order. Laboratory HT26
A
Rating: 2 out of 5
No gift was in the package. That's how we test other products.
Translated reviews
A
Rating: 3 out of 5
I will give my feedback later
Translated reviews
A
Rating: 1 out of 5
I still haven’t received my creams… it’s been more than 7 days. I have been calling and no one is picking up the phone. I want my money back
Translated reviews
A
Rating: 1 out of 5
I placed my order on the 14th and still haven't received my package, strange that you ask for my opinion and I called and was told my package is lost. How could I give my opinion on something I haven't received?
Translated reviews
A
Rating: 3 out of 5
The gifts are not always those indicated on the order
Translated reviews
A
Rating: 1 out of 5
I placed an order on April 10 and paid €25 for shipping. I still haven't received my order and you expect me to rate you? Bad service bad experience and I'm waiting for my order or my money back.
Translated reviews
Response from HT26
Hello to you, We are sincerely sorry that the delivery of your package took longer than initially expected. On our side, we prepared and shipped your order within the allotted time. Brexit causes more checks on packages destined for the UK, which extends the expected delivery times. However, your package was delivered on Wednesday, April 20 to your home Hoping that this incident will not prevent you from ordering again on ht26.com! Laboratory HT26
A
Rating: 3 out of 5
We would like more gifts
Translated reviews
Response from HT26
Hello to you, It all depends on the amount of your order See you soon on our site! Laboratoire HT26
A
Rating: 2 out of 5
error in the delivered product difficulties in recovering the return slip too long delays
Translated reviews
A
Rating: 1 out of 5
My products arrived without problems as usual but this time with a very different damaged product in packaging, scent, and texture. I am very disappointed because just the delivery cost me 35 euros and I have not received any response from customer service. I sent a message with a photo of the products. I really hope I will be refunded for this product.
Translated reviews