HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
The customer service is terrible. First, they do not answer the phone, do not respond to emails, nor on Facebook. There was an error made on the delivery address. I call and send several emails to correct this and nothing is done. Ultimately, the package is delivered to a pickup point in Paris while I am in the West of France. After selling their product, they no longer care about the rest.
Translated reviews
Response from HT26
Hello, Thank you for sharing your experience, and we are sincerely sorry to learn about the inconveniences encountered with your order. According to the tracking of your package, you were able to communicate with the delivery person of your package, and Chronopost then placed your package in a pickup point. This package arrived at a pickup point in Paris, as the address you provided for delivering your package is located in the 7th arrondissement of Paris. Furthermore, we are unable to reach you, as the number you provided is not assigned. We then contacted you by email. Please know that if you need, you can contact us from Monday to Friday from 10 am to 6 pm at 0668918825, and the corresponding email address is [email protected]. Best regards, The ht26.com team
H
Hélène B.
Rating: 1 out of 5
following a purchase from 04/07/2025
Paying €10 for delivery to receive your package 4 days later, I find that excessive
Translated reviews
Response from HT26
Hello, Thank you for taking the time to share your feedback. We understand that the delivery time did not meet your expectations and we are truly sorry. But please note that you ordered on Friday evening, and that the preparation of packages is done until 3 PM on Friday. Moreover, we do not prepare orders on weekends. Your package was therefore prepared on Monday. You received it the next day. If you want the delivery time to be 24 to 48 hours, we recommend that you place your order from Monday morning to Friday morning). Thank you for your kind understanding. Best regards, The HT26 team
S
Salmata D.
Rating: 5 out of 5
following a purchase from 05/07/2025
I placed my order without any problem and received my package on time. Thank you very much
Translated reviews
E
Eliane K.
Rating: 1 out of 5
following a purchase from 16/06/2025
Very messy due to the oil and does not suit my skin tone, I have not achieved any results to date
Translated reviews
Response from HT26
Hello, Thank you for taking the time to share your experience. We understand your surprise regarding the red/orange color of the product. This is completely normal and comes from the presence of beta-carotene, a natural active ingredient known for its benefits on the skin. Beta-carotene is a powerful antioxidant that: protects the skin from external aggressions, improves skin radiance, helps prevent skin aging. This color is therefore a reflection of its richness in natural active ingredients and does not alter the effectiveness or tolerance of the product. However, it should not be used while exposing yourself to the sun, as you may tan. Please know that our products work slowly but lastingly for natural results. We remain at your disposal if you have any questions or need personalized advice. Best regards, The HT26 team
S
Sarah S.
Rating: 5 out of 5
following a purchase from 03/07/2025
A very nice shopping experience, the products are easy to find and when the selected product is no longer available, the customer service calls you to offer a better product instead at the price of the selected product and offers you 2 boxes to apologize for the inconvenience. Delivery is very fast, within 48 hours you have the product at home. I like to order on their site. The products are very effective, in less than a month, you see the change. I highly recommend it.
Translated reviews
F
Fanny M.
Rating: 5 out of 5
following a purchase from 03/07/2025
FLUID NAVIGATION TO ORDER ON THE SITE AND REASONABLE DELIVERY TIME
Translated reviews
D
Doh binta K.
Rating: 5 out of 5
following a purchase from 30/06/2025
5 star, I was pleased with the extra gifts I saw
Translated reviews
T
Tania N.
Rating: 4 out of 5
following a purchase from 03/07/2025
Thank you
Translated reviews
A
Audrey G.
Rating: 5 out of 5
following a purchase from 02/07/2025
Speed of delivery, thank you for the little gifts in my order
Translated reviews
G
Gladwys J.
Rating: 5 out of 5
following a purchase from 19/06/2025
The orders are well arranged in the box
Translated reviews
P
Prénom N.
Rating: 5 out of 5
following a purchase from 02/07/2025
Very well received the products
Now I will give my opinion after use
Translated reviews
A
Alseny M.
Rating: 5 out of 5
following a purchase from 01/07/2025
Very effective
Translated reviews
S
Sofiath M.
Rating: 5 out of 5
following a purchase from 01/07/2025
Products conform, fast and free delivery. I recommend Ht26
Translated reviews
A
Anna Laye D.
Rating: 5 out of 5
following a purchase from 01/07/2025
Very satisfied and thank you for the gifts
Translated reviews
J
Justine K.
Rating: 4 out of 5
following a purchase from 30/06/2025
I find the ointment not bad
I had some stretch marks.... I can hardly see them anymore... just some traces left.
I like it
Translated reviews
O
Olhi O.
Rating: 5 out of 5
following a purchase from 28/06/2025
You have good products but stick to fixed prices. The prices of your cosmetic products increase every year, think about your customers' wallets.
Translated reviews
S
Sandrine W.
Rating: 5 out of 5
following a purchase from 27/06/2025
I was satisfied and my order arrived on time
Translated reviews
D
Denis P.
Rating: 4 out of 5
following a purchase from 26/06/2025
Fast, efficient, punctual.
Translated reviews
R
Ridhoini H.
Rating: 5 out of 5
following a purchase from 26/06/2025
Very easy to access site
Translated reviews
H
Housna B.
Rating: 5 out of 5
following a purchase from 25/06/2025
Fast delivery
Translated reviews
A
Avenie Roger O.
Rating: 5 out of 5
following a purchase from 21/06/2025
Excellent user experience overall.
Translated reviews
J
Joseph O.
Rating: 5 out of 5
following a purchase from 21/06/2025
Browsing the site is very helpful and efficient and very fast and the service is great
Translated reviews
M
Mireille Aurore B.
Rating: 5 out of 5
following a purchase from 28/05/2025
The products arrived well sealed which for me is a plus for authenticity,
Translated reviews
A
Alixet S.
Rating: 2 out of 5
following a purchase from 06/05/2025
I used the stain action milk with carrot oil and I noticed that after 3 weeks I have small white spots on my skin. I am worried because several white spots have appeared. I am disappointed.
Translated reviews
J
Jean-Claude D.
Rating: 5 out of 5
following a purchase from 21/06/2025
very good
Translated reviews
E
Ebiere N.
Rating: 5 out of 5
following a purchase from 14/06/2025
Satisfactory
Translated reviews
E
Ebiere N.
Rating: 5 out of 5
following a purchase from 16/06/2025
Great skincare. I've been using the brand for over 20 years
Translated reviews
A
Anastasie Uhyndo K.
Rating: 5 out of 5
following a purchase from 20/06/2025
The site does not clearly indicate other delivery methods, although they are available; particularly at pickup points. Similarly, the promotions and discounts offered to boost orders do not seem sufficiently highlighted. Finally, browsing the site is easy; but it can still be improved. Otherwise, I was impressed by the speed with which requests are processed and the shipping carried out. Well done!
Translated reviews
M
Marie H E.
Rating: 5 out of 5
following a purchase from 06/06/2025
Well presented, detailed, simple navigation and appreciated. Thank you.
Translated reviews
L
Louise Y.
Rating: 5 out of 5
following a purchase from 06/05/2025
Nothing to report
Translated reviews
Z
Zélika S.
Rating: 5 out of 5
following a purchase from 12/05/2025
There was an error with my order but they were very professional and quickly resent my items.
Translated reviews
Response from HT26
Hello, Thank you very much for your positive feedback! We apologize for the error on your order, but we are pleased to learn that our team was able to resolve the situation quickly and professionally. Your satisfaction is our priority, and we appreciate your understanding. Best regards, The ht26.com team
D
Diana I.
Rating: 5 out of 5
following a purchase from 19/06/2025
magic
Translated reviews
M
minette D.
Rating: 4 out of 5
following a purchase from 17/06/2025
Hello site, reliable.
Translated reviews
C
chloe terence M.
Rating: 4 out of 5
following a purchase from 19/05/2025
It's correct
Translated reviews
C
CABINEGT B.
Rating: 1 out of 5
following a purchase from 14/05/2025
A big scam. No results and I am not the only one in this situation
Translated reviews
Response from HT26
Hello, Thank you for taking the time to share your experience. We are sorry to learn that our products did not meet your expectations. Please know that our products are meticulously formulated with plants and vitamins, and their results are very gradual, but natural and sustainable. If you would like advice, do not hesitate to contact us at 0668918825. We are at your disposal. Best regards, The ht26.com team
R
Raïssa E.
Rating: 5 out of 5
following a purchase from 07/06/2025
The service is super prompt and fast
Translated reviews
S
Selimata S.
Rating: 5 out of 5
following a purchase from 22/05/2025
Very happy with my product
Translated reviews
J
Joséphine B.
Rating: 2 out of 5
following a purchase from 17/06/2025
It's too strong, put more milk than carrots
Translated reviews
Response from HT26
Hello, Thank you for your feedback. The HT26 Carrot Oil Spot Action Milk is formulated to provide an optimal balance between hydration and unifying active ingredients. The carrot oil is present in a controlled quantity to ensure its effectiveness while respecting the skin. Feel free to apply a small amount and massage well for better absorption. Have a very nice day! Best regards, The ht26.com team
N
Ndione O.
Rating: 5 out of 5
following a purchase from 16/06/2025
I navigated easily on the site. The shipping was fast and punctual. I am satisfied with the purchased product.
Translated reviews
Response from HT26
Hello, We sincerely thank you for your positive feedback! We are delighted to learn that you found our site easy to navigate and that the delivery was quick. Your satisfaction regarding your purchase is our greatest reward. We hope to see you again soon on ht26.com. Best regards, The ht26.com team
S
Serge D.
Rating: 4 out of 5
following a purchase from 15/06/2025
Well managed
Translated reviews
Response from HT26
Hello, Thank you very much for taking the time to share your feedback. We are delighted to learn that you found our service to be well managed. Your feedback is valuable and we sincerely appreciate it. If you have any other comments or suggestions, please feel free to share them, as we are always listening to improve. Best regards, The HT26 team
We use cookies for audience measurement and improving user experience.
English 