HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
The customer service I received was the worst I ever encountered. They were not ready to assist with tracing my order until I reported to PayPal. I will not be ordering from HT26 in the future. My order took about 6 weeks to arrive and HT26's response was lukewarm and nonchalant. I do not recommend - never!
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Response from HT26
Hello,
We apologize for this mishap with HT26.
We have nevertheless often informed you that your parcel was held by the customs service, in this case, unfortunately we have no control and the period of possession can be up to a month.
After this period, the parcels go back to delivery, which was the case for you.
Cordially
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2019
Fast delivery,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2019
Very easy to navigate the website. The products arrived in less than a week in the USA and everything was well packaged. I even received samples. I am happy with my order. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2019
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2019
Effective and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2019
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
Too good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2019
Very satisfied very good quality, good smell, plus the orders are always accompanied by little gifts thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2019
Satisfied with my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2019
Order received on time very very good smell
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 01/04/2019
I haven’t seen any difference so far and there are funny particles in the cream. For the price, I am not convinced at all.
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Response from HT26
Hello,
We invite you to make your complaint by email: [email protected].
Please
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/04/2019
I quickly received my order. Plus it fits me very well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2019
effective and punctual
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2019
I am satisfied with HT26 products. They are quality products that I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2019
Super happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/05/2019
HT26 is always attentive to its customers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2019
I really like your products. Just the delivery was long. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2019
Exactly as expected I am really happy HT26 my favorite
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2019
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2019
I am happy with the service, the products suit me, it's great!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2019
I received my order on time and the delivery person came up to my apartment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2019
Very good brand. I love it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2019
I received my order well I am satisfied just one small thing if you can find the best way to better package the foaming gel thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2019
Satisfied with the products and happy with the gifts
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/05/2019
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2019
Very fast delivery and very good products Always on top I love it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2019
Cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2019
Good but no possibility to modify the order on the site
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Response from HT26
Hello,
Thank you for your comment.
Do not hesitate to contact us early if you wish to modify your order so that we can do it before it is shipped.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
Well done
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/04/2019
Fast delivery, but a bit expensive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2019
The site has improved a lot because the products are now more identifiable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/04/2019
deliveries are fast. The product is well packaged and neat. We always get a little gift extra. This is the second time I order and I will order again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2019
I am missing the gift that I did not receive in the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2019
Order received on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/03/2019
Always very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/05/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/05/2019
Very effective.
I regret, however, that the prices are one euro more expensive than those displayed in the catalog or in the store.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/04/2019
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/04/2019
very good product and super well presented well done
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