Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2, 4 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/07/2018
Disappointed with my last delivery because the milk leaked in the box. I only had half of the bottle left. I sent an email to report it and I just received an apology response.
Translated reviews
Response from HT26
Hello, Thank you for your comment. We invite you to contact us at 01 40 18 51 00 to address your complaint with you. Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2018
No issues with the site. I can easily find what I'm looking for. So perfect.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2018
Reassuring and very welcoming
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/07/2018
I note on my order of more than 2 months. I have a noticeable result on my armpits which were darker compared to the rest of my body as I am of mixed race. The HT26 cream has significantly reduced the spots under my arms. Thank you for sending me a discreet package without external advertising. I recommend HT26
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
Very nice organization of the site
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2018
The HT26 site is easy to understand
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2018
To recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2018
There were errors after I placed my order, I made a complaint and it was well rectified, I was very happy thank you to customer service
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/06/2018
You should add chat to allow exchanges to get information about the product
Translated reviews
Response from HT26
Hello Mrs. Dewitte,
We thank you for your comment.
We offer chat on our website.
If it is not active when you are ready to exchange, I invite you to use WhatsApp HT26 at +33 1 40 18 51 00.
Best regards
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/06/2018
Order well received and well packaged Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
Hello. All the products I bought suit me well. I will order again on: Glutathione. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
Very satisfied with my order thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/06/2018
Fast service and good order tracking
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2018
Very clear and explicit site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2018
Fast and complete
The hat was just replaced by a kind of straw glove... not a big deal
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2018
Absolutely happy
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2018
I did not receive the hat HT26 as a gift in my order
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/06/2018
Perfect
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2018
Satisfied with my orders
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/06/2018
How well received in time the milk very poor quality it does not meet my expectations. It darkened my skin on the face already at the base I have problems with spots on the face that I manage to get rid of, but with this face cream it's worse already that it's satisfaction or refund because I am very very disappointed I stopped using it. If you have any advice to give regarding my face because I have very sensitive skin! And for the gift I did not receive what you described just samples and a hat.
Translated reviews
Response from HT26
Hello Mrs. Massaratou,
We thank you for your comment.
The multi-lightening milk can be used with a serum to give more active ingredients to the milk.
Moreover, to treat your spots and give you radiance, we have the Preparation range which is effective against spots.
For that, know that you need a complete range to set up a daily skincare routine.
This routine consists of a soap, a scrub, a facial lotion, a body serum, a body milk, a day cream, and a night cream for the face.
By effectively using all these products you should eliminate your spots, which will unify your complexion.
We are at your disposal by email ([email protected]) or at 01 40 18 51 00.
Do not hesitate to contact us for any information.
Regarding your gifts, we offer you travel-sized products corresponding to your purchase and to let you discover our products.
The hats change every week.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2018
Nothing to report.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2018
Fast simple and effective highly recommend
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2018
Easy to order but didn’t receive the free gift as stated in the order, just a few samples
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2018
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2018
I order several times a year and unlike other sites, you do not make offers and do not provide discount coupons for your loyal customers. Plus, I order from London.
It would be nice to have discounts from time to time.
Translated reviews
Response from HT26
Hello Mrs. Adeogun,
We thank you for your comment.
We offer loyalty points to thank you.
These points are earned for every 100 euros spent, and they can then be converted into discount vouchers to be used during a given period on your orders.
Go to your account, then to 'my loyalty points', then to 'convert my loyalty points into discount vouchers'.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2018
The only drawback I noticed is that the listed gifts are not always present in the box upon delivery of the order. For example, often out of 3 mentioned gifts, we only find 1 or 2 in the box with the order, often even nothing.
Translated reviews
Response from HT26
Hello Mrs. Naminata,
We thank you for your comment.
The travel-sized products are always offered based on your purchase.
Depending on the amount of your order, you always have 1 or 2 travel-sized products.
Additionally, if we are out of stock of hats at the time of your order, we offer you travel-sized products as well as brightening wipes.
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2018
Serious site with quality products.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2018
Excellent
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2018
Hello. Yes the products work well for me. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2018
These reassure the site ht26.com
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2018
Reliable and satisfying!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2018
At first I had a bit of trouble ordering because I couldn't validate my cart. Surely a technical issue.
Translated reviews
Response from HT26
Hello Mrs. Menasri,
Thank you for your comment.
If the problem occurs again or if you encounter a different issue, please do not hesitate to contact us at 01 40 18 51 00.
We will take care of you, for your advice, your purchases, the availability of your products and your order.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Interesting site even if I haven't explored it thoroughly yet. A small downside for the internet interface which is a bit complex and not always practical for searching products
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2018
Nothing to say
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2018
I am satisfied with my order Thank you very much HT26
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/06/2018
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2018
I have a good experience and I will come back again to buy more I would have wished that international shipping was not so high.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
Hello. I have been your customer for a long time, I always find the products good. Good for me. Thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2018
Fast delivery, I love it. After two weeks of using the products I will give an additional review
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
What to say super for the gifts and the order was quickly thank you very satisfied
Translated reviews
We use cookies for audience measurement and improving user experience.