Customer reviews of HT26

Thank you for sharing your experience, Gleen!
Your satisfaction is important to us. We remain by your side to support you in all your upcoming beauty routines.
The HT26 team

Thank you Sylvie!
Your satisfaction is important to us and it is a real pleasure to count you among our loyal customers. Best wishes with our treatments.
The HT26 team

Thank you for your feedback, Marceline Rolande!
Reactivity and care go hand in hand at HT26, and we are happy that the delivery met your expectations. Wishing you all the best.
The HT26 team

Thank you for sharing your experience, Latifatou !
Your satisfaction is important to us, and we take pride in taking care of every order. Looking forward to seeing you again.
The HT26 team

Thank you!
Your satisfaction with the arrival of the replacement package and our little attentions means a lot to us, at HT26 we take pride in caring for each customer with special attention. We wish you a beautiful beauty routine.
The HT26 team

Thank you very much Judith!
A fast delivery and products that perfectly match: this is exactly what we commit to offer with every order, and your feedback makes us very happy. See you soon,
The HT26 team

Thank you for your feedback, Nicole!
Your satisfaction is important to us, and we take pride in taking care of every order sent. See you very soon on ht26.com.
The HT26 team

Thank you for your words, Sabine!
Your loyalty is our best reward, and we take pride in taking care of every order. See you very soon on ht26.com.
The HT26 team

Thank you Abravi !
Your satisfaction is important to us. Best wishes with our care.
The HT26 team

Hello,
Thank you for your feedback. We understand that the price may seem high. Our products are formulated with high-quality ingredients selected by our pharmacists for their effectiveness, specially adapted for black and mixed skin, and we are committed to providing an experience and results that are not always found in pharmacies. We hope you will soon see the benefits for yourself!

Thank you for sharing your experience, Nathalie !
Your satisfaction is important to us and responsiveness and care go hand in hand at HT26, at every step of your order. Best wishes with our products.
The HT26 team

Thank you for your trust, KAH !
Our baby care products are formulated gently to respect the delicate skin of little ones and to accompany their daily lives with comfort. Wishing you all the best.
The HT26 team

Hello,

Thank you for your feedback.
We understand your disappointment, but we want to reassure you: the cream you received is strictly the same formula as the one you were using previously.

The slight difference in color or texture may appear from one batch to another, as our products are formulated without color stabilizers and with raw materials of natural origin. These variations are normal and do not affect the effectiveness, tolerance, or quality of the product.

We thank you for your understanding and remain at your disposal for any usage advice.

Hello,
Thank you for your message.

Regardless of the chosen delivery method, home delivery always depends on the carrier. When Chronopost indicates "recipient absent", it means that the delivery person showed up at the indicated address but could not deliver the package (absence, impossible access, intercom, hours, etc.).

In this case, Chronopost automatically redirects the package to a pickup point or a post office, according to their procedures. This decision depends neither on your order nor on our company.

We remain available to help you retrieve your package or to contact the carrier if necessary.

Hello,
Thank you for your feedback.

The effectiveness of a treatment depends on several factors: the regularity of use, the amount applied, the method of application, as well as the initial state of the skin and the products used previously. HT26 treatments work progressively and do not produce immediate effects.

It is essential to follow the recommended routine and to massage the product until complete penetration to allow for good absorption. A too short usage does not always allow for visible results.

For personalized support and to optimize results, our team is available at 06 68 91 88 25 or by email at [email protected].

We remain at your disposal.

Hello, Thank you for your message. We are sorry to hear that the elastic of your gloves is too loose. This is not normal and we will pass the information to our quality team. To apologize for this inconvenience, we will send you a new glove for free with your next order. Have a nice day. Best regards. The ht26 team

Hello, We are truly sorry that the product did not meet your satisfaction. However, allow us to provide some important clarifications to avoid any confusion: The product received is indeed the one you ordered: At HT26, we do not add color stabilizers to our formulas, which can lead to natural variations in shade (whiter, more beige, more amber). The formula remains strictly identical, only the color may vary from one batch to another — and this does not alter the effectiveness of the treatment. It is a body cream: It should not be applied to the face, as the skin on the face is much finer and more reactive. This may explain the appearance of pimples if the product was not used on the intended area. Best regards. The HT26 team