Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
Since November 27 until today, we are on December 24, I have not received the order, and I wrote to you 2 times, no response
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2022
I did not receive the same order you sent me something else I am very disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
HT26 I use with full confidence.
I have good results
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2022
Perfect
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/12/2022
I made an order and it was not sent complete
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2022
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2022
I give 2 stars only because I like the brand's products but my bad rating is to wake up the customer service to whom I have written for a week about my last order with 4 emails that are still unanswered. Regarding the product, it is not the product I wanted so I have not used it, it is still packaged. I wanted another product that I had already bought at the pharmacy. 7€ cheaper than on the official site but I had no choice because it's a great product (the one I wanted) and I moved far from that pharmacy with it. So for this cream, I have nothing to say. And I am still waiting for a response from customer service regarding my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
The site is clear and easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2022
Satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/12/2022
Error on the delivered products, however I received the correct item within 24 hours. Nevertheless, the customer service is deplorable.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/12/2022
I have not yet received my order since December 3, so I am not satisfied and it is urgent, thank you for doing what is necessary
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Excellent
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2022
I am very disappointed. I did not receive my package normally. My shower gel, the cap was broken and it spilled all over the package. And I am not satisfied with all that
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/12/2022
The site is extremely slow regardless of the device I use and the place where I consult it.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2022
Poorly packaged products, it's really a shame
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Just 5 days of use, it quickly brightened but the texture is too sticky, the face cream makes the face too shiny, I wait to see the rest in a month
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/11/2022
Quite disappointed by the whitening milk bottle with glutathione
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2022
The shower gel as a gift that you presented to me was not the same and the quality of your parcel carrier is mediocre, I walked too much to retrieve my package, your shipping costs are too expensive, how can the same order have shipping costs for each of the products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/12/2022
Incomplete box and gifts not received so misleading advertising
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2022
Usually your packages arrive in a box which I greatly appreciate. But this time you sent it to me in a bag that I unfortunately received in bad condition, I mean it was torn.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
Order arrived quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2022
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2022
No comments
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/11/2022
I did not get everything I ordered. The baby bathing soaps I ordered did not come and the eau de roulette came but was open and had spilled.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2022
Hello, It's been over a year since I ordered! I am very satisfied with the products, I would love for them to make larger ranges because I find the delivery a bit expensive every time I order. And thank you for the little gifts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2022
Fast delivery, good products.
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Response from HT26
Hello to you, We thank you for your message! Deliveries are made in record time. We have the best providers! Our products have proven their effectiveness for many years. See you soon on ht26.com! HT26 Laboratory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2022
Nothing to report
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Response from HT26
Hello to you, We thank you for your message! Every package that leaves our warehouse is prepared with great care. Hoping to see you again very soon on ht26.com Laboratory HT26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/11/2022
I didn’t get all the products I ordered and I have not gotten anyone to explain to me what happened and when I will get the remaining products. When they pick my call. They say they don’t understand English. I must speak French. However they are selling to international market with no multilingual customer support
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2022
Hello, I ordered the PREPARATION range, top delivery, I received it 2 days later. As for the products, I love the really pleasant smell. After only 5 days of application, my complexion is starting to become radiant, it's not yet obvious, but I see it. The customer service is super responsive, I had a question about the gifts... and SAMUEL answered me right away even though it was a transport strike day... I am satisfied with my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2022
No problem but it needs to be delivered to a relay point....
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Response from HT26
Hello to you, We thank you for your message! You have the option to have your delivery made by our provider Chronopost to your home or to a relay point. Hoping to see you again very soon on ht26.com Laboratory HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
Promo codes or discounts do not work, so we cannot benefit from them.
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Response from HT26
Hello to you, We thank you for your message! Promo codes have an expiration date, do not hesitate to contact us at 0140185100 next time if the promo code is no longer active. (The following promo code: DAM22 is valid until December 15, 2022, it gives you a discount of €5 on the entire site.) See you soon on ht26.com! HT26 Laboratory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2022
All good. Delivery time appreciated
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Response from HT26
Hello to you, We thank you for your message! Glad that you are satisfied with your order on our site. Hoping to see you again very soon on ht26.com! Laboratory HT26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/11/2022
The color of the milk I received is brown it looks like the milk is oxidized
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/11/2022
I did not receive the gift you gave me. I am disappointed
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/11/2022
I am disappointed because I have been using the white essence transparency cream since 2012 and I realize that it is no longer the same, the smell has changed, the color as well, it was white and smelled good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2022
Everything is perfect. I appreciate the speed with which my order was delivered.
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Response from HT26
Hello to you, We sincerely thank you for your message and your support. Once the orders are prepared, they are handed over to one of our providers: Chronopost, which takes care of deliveries in 24-48 hours in mainland France. Hoping to see you again very soon on our site! HT26 Laboratory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
The products were in good condition. That's what I expected. So great!
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Response from HT26
Hello to you, We thank you for your message and your support. Every order that leaves our warehouse is carefully prepared. Hoping to see you again very soon on our site! HT26 Laboratory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
My first order and I am very happy with the little gifts in the package, it was nice. I recommend.
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Response from HT26
Hello to you, We thank you for your message! Glad you are satisfied with your first order, which we are sure will be part of a very long list. For your information, gifts are included in every package. See you soon on ht26.com! HT26 Laboratory
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2022
I have never received my order. Impossible to give my opinion. But I will never order again, that's for sure.
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