Customer reviews of HT26

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 08/11/2022 à 21h32 following a purchase from 31/10/2022

Unpleasant experience with misleading gifts and this is the second time.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 06/11/2022 à 08h26 following a purchase from 19/10/2022

Not always clear.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 04/11/2022 à 14h21 following a purchase from 26/10/2022

Very disappointed in your services. Worst customer service I have ever encountered. Ordered 2 products but received only 1. Contacted customer service via email twice and got no response until date. Got through to customer service on the phone on 2 different days to resolve my problem but was told the boss was around and that I must call back the following day. No one bothered to take down the reference number nor listen to my query. The customer service agent even refused to tell me their names despite the fact that I asked on both occasions.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 29/10/2022 à 16h45 following a purchase from 20/10/2022

That went well.

Translated reviews

Response from HT26 Published on 17/11/2022

Hello to you, We thank you for your message! Glad that you are satisfied with our services. Hoping to see you again very soon on our site! Laboratory HT26

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 29/10/2022 à 11h38 following a purchase from 11/10/2022

I am satisfied

Translated reviews

Response from HT26 Published on 16/11/2022

Hello to you, We thank you for your message as well as for your support! Glad that you are satisfied with your order See you very soon on ht26.com HT26 Laboratory

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 28/10/2022 à 16h32 following a purchase from 21/10/2022

Perfect
Package received in good condition the only hiccup is that chronopost did not deliver to my home as planned but rather to a relay point yet I was at home on the day of delivery.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 28/10/2022 à 15h59 following a purchase from 21/10/2022

FAST DELIVERY

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 26/10/2022 à 12h15 following a purchase from 19/10/2022

I did not receive what I ordered, among my order I had chosen a brightening scrub for body and face, you sent me a small soap that has nothing to do with it.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 26/10/2022 à 07h02 following a purchase from 17/10/2022

Ok, nothing to report.

Translated reviews

Response from HT26 Published on 16/11/2022

Hello to you, We thank you for your message! Glad that you are satisfied. Hoping to see you again very soon on our site! Laboratory HT26

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 23/10/2022 à 13h58 following a purchase from 16/10/2022

The samples are a nice surprise. Keep it up.

Translated reviews

Response from HT26 Published on 16/11/2022

Hello to you, We thank you for your message and your encouragement! At HT26, we are generous: gifts are included in every order that leaves our warehouse. See you soon on our site! Laboratory HT26

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 23/10/2022 à 10h54 following a purchase from 14/10/2022

The products arrive quickly, they are well presented with pleasant scents. But it is still too early to assess the quality, so I will return shortly to share my opinion.

Translated reviews

Response from HT26 Published on 16/11/2022

Hello to you, We thank you for your message! Packages are shipped as quickly as possible. Do not hesitate to get back to us once you have tested the products. Hoping to see you again very soon on our site! Laboratory HT26

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 22/10/2022 à 09h30 following a purchase from 04/10/2022

The delivery was made 3 days later and not the next day by chrono post as indicated

Translated reviews

Response from HT26 Published on 27/10/2022

Hello, Indeed the delivery takes place the next day when the delivery is made the same day before 10 am

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 21/10/2022 à 11h15 following a purchase from 12/10/2022

Good

Translated reviews

Response from HT26 Published on 16/11/2022

Hello to you, We thank you for your message! Glad that you are satisfied Hoping to see you again very soon on our site! HT26 Laboratory

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 19/10/2022 à 19h08 following a purchase from 12/10/2022

I did not receive the serum90 that I ordered I write to the ht26 customer service no one responds.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 15/10/2022 à 19h49 following a purchase from 08/10/2022

A very nice product but I just started, that's why I give 4 stars but I have known this product for a long time.

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 15/10/2022 à 17h19 following a purchase from 05/10/2022

There is a product missing from my order, I received two creams instead of one cream and one gel.

Translated reviews

Response from HT26 Published on 28/10/2022

Hello Madam, Indeed as indicated by call and in your package, we no longer have gel so we sent you 2 face creams

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 15/10/2022 à 14h43 following a purchase from 24/09/2022

I still have not received the package. Please do what is necessary. Regards

Translated reviews

Response from HT26 Published on 28/10/2022

Hello, Your package was delivered on September 30, if that is not the case you can call us so we can resolve this issue.

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 14/10/2022 à 09h42 following a purchase from 05/10/2022

Good product. Enhances my complexion.

Translated reviews

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 13/10/2022 à 23h19 following a purchase from 06/10/2022

Package arrived late

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 12/10/2022 à 15h46 following a purchase from 05/10/2022

I would like to give my opinion but I still haven't received my order. It has already been 10 days

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 12/10/2022 à 15h25 following a purchase from 04/10/2022

Nothing to say, everything is good

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 12/10/2022 à 00h33 following a purchase from 02/10/2022

I still have not received my intensive moisturizing body lotion. I have been writing since Thursday and no one is responding to me!!! Send me my lotion that I ordered!!!!!

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 11/10/2022 à 16h23 following a purchase from 04/10/2022

Very satisfied!

Translated reviews

Response from HT26 Published on 25/10/2022

Hello to you, We thank you for your message! Glad that you are satisfied with your order on our site. Hoping to see you again very soon on ht26.com! HT26 Laboratory

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 09/10/2022 à 18h43 following a purchase from 01/10/2022

Bad customer service. Until now I still have not received my order from 01/10/2022 and yet my account has been debited

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 07/10/2022 à 13h37 following a purchase from 20/09/2022

I have never received my order. The status of my order is shipped. I wrote to you and I never got a reply. Please follow up.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 06/10/2022 à 12h06 following a purchase from 29/09/2022

I got my product on time, everything was okay. I love the service of HT26

Translated reviews

Response from HT26 Published on 20/10/2022

Hello, Thanks for your support See you soon on our website! Laboratory HT26

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 05/10/2022 à 15h35 following a purchase from 27/09/2022

I did not receive the entirety of my package, one product was missing

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 05/10/2022 à 12h19 following a purchase from 26/09/2022

Good service and quality products

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 04/10/2022 à 15h49 following a purchase from 26/09/2022

Very easy to shop on the site.
I liked the little extra gifts

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 04/10/2022 à 13h54 following a purchase from 27/09/2022

I’m giving a bad review because HT26 is not reliable, how can I purchase a product on 27/09/2022 and till date haven’t received any email telling me when it is going to be delivered

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 03/10/2022 à 15h33 following a purchase from 25/09/2022

Hi I don’t speak French, my order hasn’t been delivered and no one is replying to my emails, I just need someone to get back to me please

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 03/10/2022 à 14h47 following a purchase from 26/09/2022

When you say delivery the next day, generally you have to wait 3 to 4 days to receive the package

Translated reviews

Response from HT26 Published on 25/10/2022

Hello to you, Thank you for your message! Generally, packages are prepared and shipped within 24 hours. On Monday, September 26 and Tuesday, September 27, our warehouse was closed, which explains why your order was not shipped on time, causing delivery delays during this period. Hoping to see you again on the site ht26.com Laboratory HT26

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 03/10/2022 à 12h08 following a purchase from 26/09/2022

My last order at Ht26 did not satisfy me because I ordered 3 items and only received 2, so I would like you to send me the rest, namely a pack of 5 Marseille soaps.
Thank you

Translated reviews

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 30/09/2022 à 10h15 following a purchase from 21/09/2022

Order not received

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 28/09/2022 à 12h55 following a purchase from 20/09/2022

Quality product, good smell

Translated reviews

Response from HT26 Published on 25/10/2022

Hello to you, We thank you for your message! Our products have proven their effectiveness for many years. See you very soon on our site! HT26 Laboratory

A

Acheteur Vérifié

Rating: 1 out of 5

Published on 25/09/2022 à 16h07 following a purchase from 18/09/2022

I requested a personalization which was not done

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 22/09/2022 à 23h48 following a purchase from 14/09/2022

Navigating the site is a bit slow
The delivery was fast
However, there are some gifts that have been exchanged

Translated reviews

Response from HT26 Published on 25/10/2022

Hello to you, Thank you for your message! We sometimes have a spike on the site which can have a slight impact on navigation. The gifts that are included with orders are chosen based on available stock. The preparation, shipping, and delivery of orders are done in record time! See you very soon on our site! Laboratory HT26

A

Acheteur Vérifié

Rating: 2 out of 5

Published on 22/09/2022 à 20h11 following a purchase from 13/09/2022

I tried the glutathione and essence range, they are good.

Translated reviews

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 22/09/2022 à 14h40 following a purchase from 15/09/2022

Smooth navigation, attentive advisors and fast delivery

Translated reviews

Response from HT26 Published on 25/10/2022

Hello to you, We thank you for your message as well as for your support! The site is easy to use! We have the best teams. Orders are prepared and shipped in record time. Hoping to see you again very soon on ht26.com HT26 Laboratory

A

Acheteur Vérifié

Rating: 4 out of 5

Published on 20/09/2022 à 23h40 following a purchase from 12/09/2022

The delivery was fast on time, great

Translated reviews