English 
A
Rating: 2 out of 5
With each order the argan cream changes color. I do not understand
Translated reviews
Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
I received my order, one of the products was broken. I took a photo and made a complaint but I encountered a salesperson who is not at all attentive and does not care about customer satisfaction.
Translated reviews
A
Rating: 2 out of 5
I received an open bottle and the gel was leaking it seems that I was sold a broken bottle. Not very satisfied
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 1 out of 5
Very disappointed, poor quality of service.
Translated reviews
A
Rating: 2 out of 5
The products are good but the marketing is not honest. During the order, they make you believe that you will receive certain products for free but the photos are different from reality. You receive tiny samples instead.
Translated reviews
A
Rating: 1 out of 5
Fake product, regretted buying from this site.
Translated reviews
A
Rating: 4 out of 5
I recommend the speed of delivery, nothing to say.
Translated reviews
Response from HT26
Hello to you, Thank you for your message! Packages are prepared and shipped in record time. See you very soon on our site! Laboratory HT26
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
The delivery is fast only I received a broken bottle of oil fortunately well packaged it only affected two products
Translated reviews
A
Rating: 4 out of 5
I received my order, the smell and the content are satisfactory, I already observe some small effects. I highly recommend.
Translated reviews
Response from HT26
Hello to you, Thank you for your message and for your support! We are glad that our products suit you. They are really effective. Hoping to see you again very soon on our site! Laboratory HT26
A
Rating: 4 out of 5
I am really satisfied
Translated reviews
Response from HT26
Hello to you, Thank you for your message! Glad that your order went well Hoping to see you again very soon on our site! HT26 Laboratory
A
Rating: 4 out of 5
Very happy with the speed of delivery of the products. But the package was not wrapped in gift paper as hoped.
Translated reviews
A
Rating: 4 out of 5
I love ht26,... a little stronger on the gifts would be nice...
Translated reviews
A
Rating: 4 out of 5
I received all my orders in good condition. Thank you very much.
Translated reviews
A
Rating: 4 out of 5
The delivery is fast
Translated reviews
A
Rating: 4 out of 5
Very excessive shipping costs for each order
Translated reviews
A
Rating: 4 out of 5
First experience on the site but so far satisfied
Translated reviews
A
Rating: 4 out of 5
very satisfied
Translated reviews
A
Rating: 4 out of 5
First online order with HT26; Fast shipping arrived quickly at the pickup point. Product as described; Thank you. Downside: Package was initially missing. Not having Internet on my phone, I had to return home and come back with my package number. Package finally found. The order preparer had forgotten a letter of my name and had swapped first name and last name.
Translated reviews
A
Rating: 1 out of 5
The cream I ordered was rather a lightening cream and not the anti-wrinkle one you sent me.
Translated reviews
A
Rating: 4 out of 5
My skin is soft and clear since using the cream, but I wonder if I can add glycerin?
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
good
Translated reviews
A
Rating: 1 out of 5
Did not receive my order
Translated reviews
Response from HT26
Hello to you, Your order has not been prepared or shipped because there was a malfunction with the payment. As soon as orders are validated, they are immediately prepared and shipped. Do not hesitate to contact us via WhatsApp at +33 6 68 91 88 25 regarding your order! Laboratory HT26
A
Rating: 4 out of 5
Very satisfied!!
Translated reviews
A
Rating: 4 out of 5
Satisfied
Translated reviews
A
Rating: 4 out of 5
Satisfied with my purchase for now. Let's see in the long run.
Translated reviews
A
Rating: 2 out of 5
The delivery was fine, but there was no invoice in the box, the HT26 catalog was crumpled in the box, which makes it uninviting to read.
Translated reviews
Response from HT26
Hello to you, Thank you for your message! Invoices are located in your Client Area ht26.com to simplify access. Our catalogs are only available in stores! However, thank you cards are added to the packages that give you discounts valid for the next order. Laboratory HT26
A
Rating: 4 out of 5
Order received and compliant, gift included as usual, only I am very disappointed that I could not order everything I wanted because the 3-time payment did not go through after several attempts
Translated reviews
A
Rating: 4 out of 5
Good
Translated reviews
A
Rating: 4 out of 5
Good distribution of sections although it would be more interesting if more details were given regarding the products and skin types for a more adequate use.
Translated reviews
A
Rating: 2 out of 5
No gift was in the package. That's how we test other products.
Translated reviews
A
Rating: 1 out of 5
I still haven’t received my creams… it’s been more than 7 days. I have been calling and no one is picking up the phone. I want my money back
Translated reviews
A
Rating: 1 out of 5
I placed my order on the 14th and still haven't received my package, strange that you ask for my opinion and I called and was told my package is lost. How could I give my opinion on something I haven't received?
Translated reviews
A
Rating: 1 out of 5
I placed an order on April 10 and paid €25 for shipping. I still haven't received my order and you expect me to rate you? Bad service bad experience and I'm waiting for my order or my money back.
Translated reviews
Response from HT26
Hello to you, We are sincerely sorry that the delivery of your package took longer than initially expected. On our side, we prepared and shipped your order within the allotted time. Brexit causes more checks on packages destined for the UK, which extends the expected delivery times. However, your package was delivered on Wednesday, April 20 to your home Hoping that this incident will not prevent you from ordering again on ht26.com! Laboratory HT26
A
Rating: 2 out of 5
error in the delivered product difficulties in recovering the return slip too long delays
Translated reviews
A
Rating: 4 out of 5
I AM HAPPY
Translated reviews
Response from HT26
Hello to you, Thank you for your message! We hope you are completely satisfied Laboratory HT26
A
Rating: 1 out of 5
My products arrived without problems as usual but this time with a very different damaged product in packaging, scent, and texture. I am very disappointed because just the delivery cost me 35 euros and I have not received any response from customer service. I sent a message with a photo of the products. I really hope I will be refunded for this product.
Translated reviews
A
Rating: 4 out of 5
The products arrived on time. They were well packaged. The soap and the scrub work well. I haven't started using the others (lotion and cream) yet. Best regards.
Translated reviews
Response from HT26
Hello to you, We thank you for your message! Indeed, our packages are carefully prepared, our products are effective, do not hesitate to get back to us regarding the other products in your order, as soon as you have tested them Laboratoire HT26