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Rating: 4 out of 5
The delivery went well. A lot of professionalism.
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 2 and 4 stars
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Rating: 1 out of 5
I did not receive my carrot oil cream, they made a mistake. I had requested a gift-wrapped package because it was for my mother, that was not done. There was no little note either. This time I was disappointed. I will go to the store now.
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Rating: 1 out of 5
The site design is pretty but the customer service has become very bad. I have repeatedly tried to get my products delivered and all I get is repeated requests to review the service instead of an actual re-delivery. Tracking details were provided but the courier is obviously lying about delivery being successful because none of my neighbours have my order and we regularly receive parcels for each other. I have said this to HT26 in writing and verbally over the telephone. I am not happy at all with this level of service.
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Rating: 4 out of 5
Orders are processed on time and hour
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Rating: 1 out of 5
I am not satisfied, to this day I have not been able to purchase, the payment system does not allow me to really buy, I am sorry, please help me
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Rating: 1 out of 5
Very disappointed with my order, even though the delivery is fast and we get little gifts, I unfortunately was not happy with my purchase (buttons appearing more and more) and no results.
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Response from HT26
Hello Madam, Can you tell us about your routine so that we can better assist you?
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Rating: 1 out of 5
Ht26 made me pay a delivery fee of 25€ while they didn't even have the decency to deliver to my home. They sent me a text saying they would deliver during the day around 9 am and 30 minutes later they sent me another message saying they tried to deliver without success while I was at home. I had to walk a lot to pick up my package. And now DHL is sending me a bill for 25fch, I don't understand anything about all this. Why charge me for delivery when they have already cashed 25€? I like their products but I find that this site scams its customers a bit too much.
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Response from HT26
Hello, We are sorry that you had such an experience. However Madam, we work with carriers, but we do not deliver to you directly. We understand your disappointment, however your questions are the responsibility of DHL.
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Rating: 4 out of 5
Can't say anything, as I haven't used it yet. I hope to be satisfied.
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Rating: 4 out of 5
The site is practical and presents the products well and the images are true to reality
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Rating: 4 out of 5
Quick and easy to order and the order arrived fast. The only thing is the postage fee which is high the reason for not giving 5 stars.
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Rating: 4 out of 5
Fairly well-structured site, delivery was quick although the shipment was free.
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Rating: 2 out of 5
On my order, it was marked that I should receive a shower gel and a spa treatment as a gift, but I received the opposite, and I don't even know what it is and how to use it.
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Response from HT26
Hello Madam, can you send us a photo of all the received items so that we can assist you?
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Rating: 4 out of 5
The site allows for easy navigation.
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Rating: 2 out of 5
Very fast delivery, very good site I recommend
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Rating: 1 out of 5
The site design is good. But there is no information about expected delivery times except within France and I made my latest order on the 13th of December and after 8 days it has still not arrived - and I do not have any tracking information. I am not pleased at all and if a well-established firm like HT26 cannot effectively manage the Christmas surge of customers it makes me wonder what else they may be failing at doing correctly....
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Rating: 4 out of 5
It was super great and the delivery was fast
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Rating: 2 out of 5
That day I was at home but the delivery person chose to leave the delivery notice in my mailbox.
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Rating: 2 out of 5
Hello, Order received, but not the right product! Given the reviews from other comments for the product ordered and received another. I didn't want to call, I had ordered a soap and received a small jar of cream. Nothing to do with what I ordered. Better to go to the store to buy. I do not recommend the internet!
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Rating: 4 out of 5
Delivery as expected, even if it was not in 48h as announced on the site
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Rating: 4 out of 5
Fast delivery. Package well received. I am satisfied
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Rating: 2 out of 5
I am disappointed because my order was not delivered in full and is not compliant. One box of relaxer is missing (2 ordered). Customer service unreachable! The delivered hair cream is not the one ordered! And no one informs you of this change!
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Rating: 4 out of 5
Very well made site.
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Rating: 4 out of 5
Simple and efficient navigation
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Rating: 4 out of 5
Fast delivery and thank you for the HT26 gifts
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Rating: 2 out of 5
I was disappointed product that leaked in the box and the mentioned gifts are not the same puff
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Response from HT26
Hello Madam, We are sorry for this inconvenience regarding the products received. The gifts cannot be the same as we offer the gifts we have available. Between the time of your order and its preparation several other orders are made.
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Rating: 4 out of 5
Good interaction and good presentation
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Rating: 4 out of 5
Top product fast delivery I recommend
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
For the moment it's fine
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Rating: 4 out of 5
I just used it so I don't have any improvement yet for the moment the positive side for which I gave this rating is because my skin has been super soft since I started using it. To be seen over time. I will come back to comment.
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Rating: 1 out of 5
A €32 ointment is missing from my package
Very disappointed
Honestly
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Very disappointed
Honestly
Response from HT26
Hello, We have taken note of your comment regarding the product not received,
we will get back to you to respond to your expectations and resolve this issue.
Best regards
we will get back to you to respond to your expectations and resolve this issue.
Best regards
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Rating: 4 out of 5
Super zero problem
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Rating: 4 out of 5
the delivery went well. the products were well packaged. As for the quality of the products, I cannot give an opinion because I have not tested them yet. I really liked the gift products.
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Rating: 1 out of 5
Uninteresting product from the range I chose
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Rating: 4 out of 5
The site is easy to access
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Rating: 4 out of 5
deadlines respected.
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Rating: 4 out of 5
Very satisfied
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Rating: 1 out of 5
I haven't received my order. I had clearly specified in the order in the delivery section that I was passing through Paris and after the deadline the package will arrive behind me.
But you did not respect this deadline, worse, how many emails did I leave to your customer service? Until today without a response except for the spontaneous replies and you dare to ask me for my opinion???
For me it's 0*
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But you did not respect this deadline, worse, how many emails did I leave to your customer service? Until today without a response except for the spontaneous replies and you dare to ask me for my opinion???
For me it's 0*
Response from HT26
Please understand that you ordered on a public holiday, we processed your order the next day Friday and considering the weekend you did not receive your order on Saturday. Do not forget that you provided an international number and not a local one, the carrier could not reach you because there was an anomaly with the delivery address. We invite you to take care of this earlier next time as we have constraints related to the public holiday, the weekend, and also to (the health crisis which causes a staggered organization of carriers on sites to maintain distancing)
Best regards,
Best regards,
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Rating: 4 out of 5
Quick reception
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Rating: 4 out of 5
I received my order, well packaged, thank you for the gifts. I will get back to you after some time using the products
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