Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
Quick and easy to order and the order arrived fast. The only thing is the postage fee which is high the reason for not giving 5 stars.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Fairly well-structured site, delivery was quick although the shipment was free.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/12/2021
On my order, it was marked that I should receive a shower gel and a spa treatment as a gift, but I received the opposite, and I don't even know what it is and how to use it.
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Response from HT26
Hello Madam, can you send us a photo of all the received items so that we can assist you?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2021
The site allows for easy navigation.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2021
Very fast delivery, very good site I recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/12/2021
The site design is good. But there is no information about expected delivery times except within France and I made my latest order on the 13th of December and after 8 days it has still not arrived - and I do not have any tracking information. I am not pleased at all and if a well-established firm like HT26 cannot effectively manage the Christmas surge of customers it makes me wonder what else they may be failing at doing correctly....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2021
It was super great and the delivery was fast
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2021
That day I was at home but the delivery person chose to leave the delivery notice in my mailbox.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/12/2021
Hello, Order received, but not the right product! Given the reviews from other comments for the product ordered and received another. I didn't want to call, I had ordered a soap and received a small jar of cream. Nothing to do with what I ordered. Better to go to the store to buy. I do not recommend the internet!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
Delivery as expected, even if it was not in 48h as announced on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2021
Fast delivery. Package well received. I am satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/12/2021
I am disappointed because my order was not delivered in full and is not compliant. One box of relaxer is missing (2 ordered). Customer service unreachable! The delivered hair cream is not the one ordered! And no one informs you of this change!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
Very well made site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
Simple and efficient navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Fast delivery and thank you for the HT26 gifts
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/11/2021
I was disappointed product that leaked in the box and the mentioned gifts are not the same puff
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Response from HT26
Hello Madam, We are sorry for this inconvenience regarding the products received. The gifts cannot be the same as we offer the gifts we have available. Between the time of your order and its preparation several other orders are made.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
Good interaction and good presentation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
Top product fast delivery I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
For the moment it's fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
I just used it so I don't have any improvement yet for the moment the positive side for which I gave this rating is because my skin has been super soft since I started using it. To be seen over time. I will come back to comment.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
A €32 ointment is missing from my package
Very disappointed
Honestly
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Response from HT26
Hello, We have taken note of your comment regarding the product not received,
we will get back to you to respond to your expectations and resolve this issue.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2021
Super zero problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2021
the delivery went well. the products were well packaged. As for the quality of the products, I cannot give an opinion because I have not tested them yet. I really liked the gift products.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/11/2021
Uninteresting product from the range I chose
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
The site is easy to access
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/11/2021
deadlines respected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2021
Very satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/11/2021
I haven't received my order. I had clearly specified in the order in the delivery section that I was passing through Paris and after the deadline the package will arrive behind me.
But you did not respect this deadline, worse, how many emails did I leave to your customer service? Until today without a response except for the spontaneous replies and you dare to ask me for my opinion???
For me it's 0*
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Response from HT26
Please understand that you ordered on a public holiday, we processed your order the next day Friday and considering the weekend you did not receive your order on Saturday. Do not forget that you provided an international number and not a local one, the carrier could not reach you because there was an anomaly with the delivery address. We invite you to take care of this earlier next time as we have constraints related to the public holiday, the weekend, and also to (the health crisis which causes a staggered organization of carriers on sites to maintain distancing)
Best regards,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
Quick reception
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
I received my order, well packaged, thank you for the gifts. I will get back to you after some time using the products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/11/2021
I did not receive all the gifts that you were supposed to put in my package
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Response from HT26
We are very surprised that you did not receive your gifts, we always put gifts based on the availability of our stock, certainly you did not receive the gift shown in the photo. We apologize and next time we will put gifts for you. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2021
Satisfied. The delivery was quick
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2021
The site is reliable, very good quality of your products and the delivery time is satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2021
The order always arrives very quickly. The products are of good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
Well presented site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2021
I placed my order on October 28th and to be delivered as quickly as possible I paid the fee of 7 euros, and I only received my order today.
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Response from HT26
Hello Madam,
we respect the delivery time, note that since 29/10/2021 your order was already ready on Friday 29/10/2021. Weekends and public holidays are not taken into account in the delivery time.
12:53 Solution PRS
Package being prepared by the sender
You simply ordered the day before a weekend with a public holiday on Monday, so the carrier scheduled your order for delivery on 03/11/2021, this was linked to the unpredictability of the public holiday. We thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
I haven't seen any changes yet, I will give my opinion later
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2021
Very poorly designed site. Moreover, it does not respect the condition regarding free delivery from 100 euros. When reporting the malfunction, HT26 absolves itself and accuses you of having made a mistake rather than trying to improve its content.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2021
Very slow service yet I paid for fast delivery. Moreover, my package did not arrive at my indicated address. Very disappointed!!!!
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