Customer reviews of HT26

Hello, Thank you very much for your positive feedback! We are delighted to learn that you notice an improvement in the harmony of your complexion. Regarding the carrot oil, it is indeed an extremely rich product in beta carotene, which gives it a very pronounced color. We advise you to massage well and let the product penetrate before going to bed. This will significantly reduce the risk of staining your sheets. Best regards. The ht26.com team

Hello, Thank you very much for your feedback regarding the quality of our products. Indeed, we work with Chronopost, which is responsible for delivering your packages. Inconveniences sometimes occur, but they are quite rare and we always do our best to resolve them according to what suits you when they happen. Nevertheless, we apologize if your package was delivered with complications. If you need information, do not hesitate to contact us at 0668918825, at 0140185100 or by email at [email protected]. Best regards. The ht26.com team

Hello, Thank you very much for your positive feedback! We are delighted to learn that you appreciate our products and services. Your satisfaction is our priority and we hope to continue to surprise you with our products. Thank you and see you soon! The ht26.com team

Hello, We are sorry to hear that this has disturbed you a bit. Indeed, you have received the right product, the formula is still the same, but we have slightly changed the packaging, as we like our packaging to have a fresh look sometimes. This may certainly unsettle you, but don't worry, the Topsygel Brightening Milk still fights against the appearance of spots and works deeply to unify and illuminate your complexion, naturally. If you need information, feel free to contact us at 0668918825, we are at your complete disposal. Best regards. The ht26.com team

Hello, and thank you for your feedback. Shipping to Africa is very complicated when it comes to customs, and even impossible in some countries. Unfortunately, we can't do anything to avoid this hassle because we have no control over customs. Best regards. The ht26.com team

Hello, We are sorry to hear that you have encountered difficulties with the delivery of your order. We understand how frustrating this can be. However, we have contacted Chronopost to make a claim regarding your order, and they have certified that the delivery person tried to call you twice (with proof of call) without any response from you. That is why your package was delivered to a pickup point. For any information, please do not hesitate to contact customer service at 0668918825. Thank you for your feedback and your patience. The ht26.com team

Hello, We are sincerely sorry to learn that your order was not delivered to the correct address. This does not meet our service standards. However, the pickup point you chose was temporarily closed, so unavailable, and in order for you not to wait any longer to receive your products, Chronopost delivered your package to another nearby pickup point. Please feel free to contact us at 0668918825 for any information. Best regards. The ht26.com team

Hello, We are sincerely sorry to hear that your experience with our service did not meet your expectations. However, please know that we have already contacted you several times to discuss your package that was returned to us and which, according to tracking, was "refused by the sender". We also left you a voicemail after several attempts to contact you, with no response from you. We just left you a second one. Please contact us at 0668918825 so we can discuss it. Best regards, The HT26 team

Hello, We sincerely regret to learn that your order has not yet arrived. We understand how frustrating this can be and we thank you for your patience. Indeed, when we checked your tracking after receiving this notice, we found that Chronopost had not provided any updates on your package since 07/17/2025. We sent you a message on your voicemail to inform you that we have requested a return from the sender, and that we will resend a package to you today. Again, we apologize for the inconvenience. Please do not hesitate to contact me at 0668918825 if needed. Best regards, The ht26.com team

Hello, Thank you for your message. We confirm that the composition of HT26 glycerin has not changed. Its texture may slightly vary depending on production conditions or temperature, but the formula remains the same, with the same moisturizing and protective properties. Please feel free to reach out to us if you have any other questions. The HT26 team

Hello, Thank you for sharing your experience, and we are sincerely sorry to learn about the inconveniences encountered with your order. According to the tracking of your package, you were able to communicate with the delivery person of your package, and Chronopost then placed your package in a pickup point. This package arrived at a pickup point in Paris, as the address you provided for delivering your package is located in the 7th arrondissement of Paris. Furthermore, we are unable to reach you, as the number you provided is not assigned. We then contacted you by email. Please know that if you need, you can contact us from Monday to Friday from 10 am to 6 pm at 0668918825, and the corresponding email address is [email protected]. Best regards, The ht26.com team

Hello, Thank you for taking the time to share your feedback. We understand that the delivery time did not meet your expectations and we are truly sorry. But please note that you ordered on Friday evening, and that the preparation of packages is done until 3 PM on Friday. Moreover, we do not prepare orders on weekends. Your package was therefore prepared on Monday. You received it the next day. If you want the delivery time to be 24 to 48 hours, we recommend that you place your order from Monday morning to Friday morning). Thank you for your kind understanding. Best regards, The HT26 team

Hello, Thank you for taking the time to share your experience. We understand your surprise regarding the red/orange color of the product. This is completely normal and comes from the presence of beta-carotene, a natural active ingredient known for its benefits on the skin. Beta-carotene is a powerful antioxidant that: protects the skin from external aggressions, improves skin radiance, helps prevent skin aging. This color is therefore a reflection of its richness in natural active ingredients and does not alter the effectiveness or tolerance of the product. However, it should not be used while exposing yourself to the sun, as you may tan. Please know that our products work slowly but lastingly for natural results. We remain at your disposal if you have any questions or need personalized advice. Best regards, The HT26 team