HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
I did not receive all the gifts that you were supposed to put in my package
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Response from HT26
We are very surprised that you did not receive your gifts, we always put gifts based on the availability of our stock, certainly you did not receive the gift shown in the photo. We apologize and next time we will put gifts for you. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2021
Satisfied. The delivery was quick
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2021
The site is reliable, very good quality of your products and the delivery time is satisfactory
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2021
The order always arrives very quickly. The products are of good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
Well presented site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2021
I placed my order on October 28th and to be delivered as quickly as possible I paid the fee of 7 euros, and I only received my order today.
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Response from HT26
Hello Madam,
we respect the delivery time, note that since 29/10/2021 your order was already ready on Friday 29/10/2021. Weekends and public holidays are not taken into account in the delivery time.
12:53 Solution PRS
Package being prepared by the sender
You simply ordered the day before a weekend with a public holiday on Monday, so the carrier scheduled your order for delivery on 03/11/2021, this was linked to the unpredictability of the public holiday. We thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/10/2021
I haven't seen any changes yet, I will give my opinion later
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2021
Very poorly designed site. Moreover, it does not respect the condition regarding free delivery from 100 euros. When reporting the malfunction, HT26 absolves itself and accuses you of having made a mistake rather than trying to improve its content.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2021
Very slow service yet I paid for fast delivery. Moreover, my package did not arrive at my indicated address. Very disappointed!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2021
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
Fast delivery and very good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2021
Nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2021
I just started
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/10/2021
Well structured.
You can easily find the product based on your needs.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/10/2021
Good
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Response from HT26
Thank you for being one of our loyal customers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2021
9/10
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2021
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2021
Very very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2021
Product well received but a bit damaged, the packaging method needs to be reviewed and you don't put all the gifts. For example, if you offer 2 gifts, you only put one. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2021
Order expected but there was a small hitch, one product was missing, fortunately they sent it to me quite quickly.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/10/2021
Acceptable for now.
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Response from HT26
Thank you for your loyalty.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
Fast shipping, well packaged, quality service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/10/2021
I was expecting my order on October 11. Chronopost reported that I had refused my package. However, they did not come to my house and did not leave me a notice. In the meantime, I contacted Ht26's customer service via the form on their site, no response. My package was dropped off 2 days later at a pickup point in the 10th. However, I live in the 91. Yet I paid the shipping fees. I am disappointed with this service. Apparently, buying directly in-store would pose me fewer problems.
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Response from HT26
Hello, Your package was well prepared on October 8 and sent on October 8. However, our transport partner did not respect the delivery instructions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2021
Good
Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2021
Impeccable, satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Fast delivery. Satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2021
Easy access site, fast delivery and the order in very good condition but I find particularly that the delivery costs more and more expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2021
I think you should update your site with a bit more English, it's hard when you can't read French. Also, I requested English so I expect to get a reply in English, apart from that everything else is fine. Thank you for the fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2021
The delivery is not secure because the package is left in front of the door without me knowing. Yet I am at home to receive it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2021
Product ordered is ultimately not available, but very quick refund.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2021
Very happy with my purchases on the site
Fast shipping and products received in perfect condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2021
I quickly received my order, it's been a week since I started using them and they are not yet visible
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2021
The packaging is very average with a very unpleasant delivery person who did not deliver the package at home. He left it at the taba office.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2021
Hello,
I have never been able to place an order on the site and it would be ideal to do it myself. Please help me to do it.
Have a good day!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2021
Very effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
Great I chose ht26 for my skin problems it still doesn't work but I'm waiting another month
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/09/2021
I ordered 2 lightening milks and one of them was not good, no smell and no color I didn't like it, the other was rather original. I spent 75 pounds to only receive one good product. I will not buy anything from Ht26 again
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Response from HT26
Hello,
We will send you another lightening milk with your next order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2021
I notice a change on my face thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2021
I had one of the worst customer service experiences this time. I received the wrong product, I emailed and sent all the proof. I needed the product so badly that I was willing to pay half of the shipping since the customer representative said the shipping fee is expensive. But after some time, I checked my email and saw that a new order for the right product was issued. I was so happy and thought I did not have to pay any fees, later I saw another email asking for me to pay so I emailed the guy again and he didn't respond. It has been now 3 days and he just kept ignoring me and for the new order they did not receive any tracking number. Even though you have good products, this is not a way to treat a customer.
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Response from HT26
We are so sorry to read that; we hope next time you will not have a bad experience with our product.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/09/2021
The range darkens me
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Response from HT26
Hello,
We are sorry to hear that. You can call us or come directly to the store so we can resolve this issue and offer you a range more suited to your skin.
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