Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 18/04/2021 à 22h49 following a purchase from 11/04/2021

I appreciated the site because I was able to place my order in the blink of an eye.

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Acheteur Vérifié

Published on 18/04/2021 à 16h26 following a purchase from 09/04/2021

I didn't receive all my products please. Sent emails and no one has responded yet. Still waiting

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Acheteur Vérifié

Published on 17/04/2021 à 17h59 following a purchase from 09/04/2021

Easy to access

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Acheteur Vérifié

Published on 16/04/2021 à 21h38 following a purchase from 09/04/2021

The order arrived in good condition, and it's nice for the samples.

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Acheteur Vérifié

Published on 16/04/2021 à 14h04 following a purchase from 07/04/2021

Incomplete order. I have always used the ht26 range which I love. It gives me a clean and radiant complexion. But for my first order on the site, I am disappointed. I ordered the preparation range and the night cream is missing. After several calls and emails, no response from customer service. Nor from Samuel who asked me to send him a photo of all the products received. I recommend the range but not ordering on the site. I did not have a good experience, I hope you will fix this and send me my night cream, I paid for it, I remind you.

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Acheteur Vérifié

Published on 15/04/2021 à 15h47 following a purchase from 08/04/2021

I received my order satisfactorily, thank you for the included gift

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Acheteur Vérifié

Published on 15/04/2021 à 09h48 following a purchase from 07/04/2021

I received my order well with an extra gift. I like the product, I recommend HT26

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Acheteur Vérifié

Published on 14/04/2021 à 15h51 following a purchase from 06/04/2021

I don't like it, it burns my skin

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Acheteur Vérifié

Published on 13/04/2021 à 14h38 following a purchase from 05/04/2021

Fast order, and timely delivery.
Very professional, the seller who contacted me to inform me that a product from my order was out of stock.
I am waiting for the refund for this missing product.

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Acheteur Vérifié

Published on 13/04/2021 à 08h22 following a purchase from 05/04/2021

The site is good. I like it a lot!

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Acheteur Vérifié

Published on 12/04/2021 à 16h15 following a purchase from 05/04/2021

Hello, I have received my order well. I advise you to put more protection so that the products are secure, thank you

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Acheteur Vérifié

Published on 10/04/2021 à 12h05 following a purchase from 01/04/2021

Authentic products

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Acheteur Vérifié

Published on 09/04/2021 à 03h37 following a purchase from 31/03/2021

Very good

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Acheteur Vérifié

Published on 08/04/2021 à 18h48 following a purchase from 01/04/2021

satisfied with the products and top advisors for the fast delivery
I recommend without hesitation the ht26 products

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Acheteur Vérifié

Published on 08/04/2021 à 18h02 following a purchase from 01/04/2021

The cart is difficult to manage. The site itself is less complicated. The delivery is superb, delivered earlier than expected. As for the products, it takes time to determine their effectiveness.

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Acheteur Vérifié

Published on 08/04/2021 à 03h12 following a purchase from 31/03/2021

I am generally satisfied with the orders and the service. I usually spend a lot of money on orders from Paris to ensure I receive authentic products after visiting the store in Paris last year. But my positive experience was not as positive this time and I am considering changing my products. I ordered a batch of products that I cannot track and on my account, there is another order that appears which I did not order. There is nowhere to communicate with the store because everything is in French and I do not understand where to find a customer number. I am disappointed this time.

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Acheteur Vérifié

Published on 07/04/2021 à 16h29 following a purchase from 31/03/2021

Fast delivery and products very nicely packaged. I am very satisfied with my order.

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Acheteur Vérifié

Published on 07/04/2021 à 08h52 following a purchase from 30/03/2021

I liked the professionalism especially in the short delivery period but the packaging is limited.

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Acheteur Vérifié

Published on 05/04/2021 à 15h33 following a purchase from 28/03/2021

Service well done but we still need to know the quality of the products.

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Acheteur Vérifié

Published on 05/04/2021 à 15h29 following a purchase from 25/03/2021

Always satisfied

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Acheteur Vérifié

Published on 05/04/2021 à 09h13 following a purchase from 17/03/2021

fast shipping

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Acheteur Vérifié

Published on 03/04/2021 à 21h37 following a purchase from 27/03/2021

I am very happy with the product and the gifts thank you again 100% satisfied

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Acheteur Vérifié

Published on 03/04/2021 à 10h59 following a purchase from 25/03/2021

I am not satisfied because this is the second time I order and what is offered to me as a gift is not what I receive. For example, you announce offering a spa treatment instead of that I receive body butter and 2 small tubes of toothpaste and 1 small tube of hand cream. I find that this is a misleading announcement you make.

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Acheteur Vérifié

Published on 01/04/2021 à 23h45 following a purchase from 21/03/2021

not compliant with the description

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Acheteur Vérifié

Published on 01/04/2021 à 22h05 following a purchase from 24/03/2021

Effective and fast

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Acheteur Vérifié

Published on 01/04/2021 à 18h58 following a purchase from 24/03/2021

I like the service and the products are very effective.

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Acheteur Vérifié

Published on 30/03/2021 à 20h37 following a purchase from 23/03/2021

Very satisfied with the quality of the product packaging and the loyalty gift. The site is a very effective tool to access your products: it is well presented, fast and efficient.

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Acheteur Vérifié

Published on 30/03/2021 à 15h33 following a purchase from 23/03/2021

I really liked the handling of the order and even more the gifts you slipped into the box. The products are of quality. The products were better packaged compared to last time.

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Acheteur Vérifié

Published on 29/03/2021 à 23h45 following a purchase from 09/01/2021

Package delivered to an unchosen pickup point, impossible to collect, package returned to HT26

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Acheteur Vérifié

Published on 28/03/2021 à 09h44 following a purchase from 19/03/2021

Fast order and delivery. Products are being tested

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Acheteur Vérifié

Published on 26/03/2021 à 11h40 following a purchase from 25/01/2021

the site is easily accessible

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Acheteur Vérifié

Published on 25/03/2021 à 15h34 following a purchase from 18/03/2021

good but I can't use the pump of my body lotion

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Acheteur Vérifié

Published on 24/03/2021 à 22h08 following a purchase from 11/03/2021

Very very poor handling of complaints. Impossible to add the order number or the attachment. It's been 5 days since I made my complaint, but radio silence from the site

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Acheteur Vérifié

Published on 24/03/2021 à 15h57 following a purchase from 17/03/2021

After ordering and paying the shipping fees before delivery the carrier requested a customs clearance for Canadian customs, this should be anticipated from the beginning and adds an extra cost of more than 20%, this should be indicated at the order!!!

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Acheteur Vérifié

Published on 22/03/2021 à 16h06 following a purchase from 14/03/2021

Very good.

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Acheteur Vérifié

Published on 20/03/2021 à 13h21 following a purchase from 13/03/2021

4 days of use so far. We'll see later. Thank you

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Acheteur Vérifié

Published on 20/03/2021 à 09h20 following a purchase from 12/03/2021

Clear and easy-to-use site

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Acheteur Vérifié

Published on 19/03/2021 à 17h43 following a purchase from 11/03/2021

The delivery was fast but for the product, I just started

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Acheteur Vérifié

Published on 18/03/2021 à 20h03 following a purchase from 11/03/2021

I received my package well, although I had to go pick it up but I liked the product.

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