HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Customer service is ineffective. It's been almost 2 weeks since I sent several emails requesting a name change on the package when the courier did not deliver because my name was not on the address. The package was returned but the amount has not been refunded.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2021
As usual, the products are of very good quality, the packaging is neat and the little gifts are there. Only downside this time: the delivery time was too long, almost a week instead of 2 days! Be careful with this aspect which raises unnecessary concern for the customer.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2021
subtle products, received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2021
My order went well, the only downside is that I did not receive the gift that was offered. They put something else instead of what was planned and so it is not professional.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2021
I am satisfied waiting to see the results on my skin
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/01/2021
Package not received, no email response service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2021
I haven't received my parcel please
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/01/2021
I placed my order over a week ago today I was supposed to receive my package in 2 days I even paid extra for that and until now I still haven't received anything.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 18/01/2021
Nice packaging and very efficient in delivery, but the product is no longer as effective as before. I recommended Ht26 to people who bought the product but they tell me it's a shame. Expensive product but no effect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2021
Very fast delivery, by the way thank you for the little gifts. The serum smells good, for now I am in a testing phase, I will come back to give feedback on this product!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2021
Arrived in good condition. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Fast and nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Make sure the products are well sealed. My shower gel was a bit spilled in the packaging.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2021
I have not received my package, Chronopost passed but did not leave my package so I am very unhappy, I am still waiting for reasons where my package is, best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2021
Received before the delivery date. The product smells very good. I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
VERY GOOD
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2021
I ordered the product on the first of December, only for you guys to delay sending my products and also not send the right ones. Very very bad services. I need my money back for the products you guys did not send. Very
Bad service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/01/2021
Product not very effective contrary to the ad!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2021
Hello,
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2021
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/01/2021
They promised me a spa and oil that I didn't receive, it's a scam, it's my first and last order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2021
She is fast
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Response from HT26
Dear Customer,
We are delighted that the delivery meets your expectations!
A big thank you for this feedback.
See you soon
Eymath,
Customer Service Manager
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
I did not receive my order
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Response from HT26
Hello,
Our concern is always customer satisfaction, if this is about order 1...823 for which you are making a complaint, please know that there was a payment error likely related to the transaction. This explains the non-receipt of your order. As soon as the status is updated, I will personally take care of your order.
Best regards,
Eymath, customer service manager
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
But how did it arrive in very good condition and I was delighted to receive little gifts inside. It's been 4 days since I've been using the HT26 gel, milk, and serum and for now I find that my skin is soft after each shower and the products have a very nice smell. I am waiting in the coming weeks to see if my complexion will be brighter. For now I am satisfied and I recommend HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2021
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2021
I did not receive my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2021
The wipes arrived damaged, but everything else was in great condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2021
The products are top-notch, I mainly use the baby lotion, however, I find it unfortunate to have to order for €100 to get free shipping and the shipping costs are a bit high.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2020
You ask for my opinion while I have not received my package....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2020
I really appreciated the promotion and the samples offered
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/12/2020
Broken bottle
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2020
For the first time I did not receive the correct order, I was sent a multi-lightening soap instead of the stain action
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2020
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Impeccable timing. I received my order quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2020
Fairly well structured, navigation is quite smooth but I encounter some difficulties going back and returning to the previous point, very often the website sends me back to the starting point of the search. Not very convenient in my opinion.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
I received my order well but I didn't like it because I had to pay customs knowing that I paid the shipping fee of €36.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Navigation is good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2020
Since I was in the store, the saleswomen are pleasant, the manager or the owner was attentive and friendly. However, the wig I bought is the one for trying on and not a new one. No box or accessories provided. And the trying-on cap is the same for all customers which lacks hygiene.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2020
Good
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