Customer reviews of HT26

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Very good. The delivery was a bit long but I love the products, especially the ointment and the lotion.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2020
Impeccable service but delivery too expensive
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2020
The white essence and caviar products do not seem to work! After different signals in private messages on Instagram and Facebook remain unanswered. I will never consume this brand again..it's a scam, when you spend more than $600 a month on these illusion cosmetics!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2020
This is the second time I received an order with broken packaging, this time I lost about half of the contents. Not to mention that they didn't send a gift even though the receipt included it, I tried to talk to you and the messages do not respond to me. It's horrible. Although I love your products, I have to assume that I think your service is very bad.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/07/2020
Package not received since July 17 despite payment of shipping fees
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2020
The order arrived on time and I was surprised by the little gifts included in the package. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2020
Fast shipping, two days - from order to delivery - Paris France => Navan Ireland
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
The site is easy to navigate, but can you provide the list of ingredients of your products to know if there is a risk of allergies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2020
Fast service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2020
Package received on time
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/07/2020
Good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/07/2020
Too expensive and you do not respect the dosage.
Late delivery as well. Please specify how to use the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2020
I received my order very well packaged, very happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2020
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2020
Easy navigation on the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2020
Super effective products for me and just disappointed because of the promised gifts not received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
Well appreciated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2020
Almost perfect! I ordered from London! Received in 2 days! Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2020
I received my order on the scheduled date
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
I have been one of your customers for a very long time and I have always been satisfied with your service. And this week I ordered a few products again and I am more than satisfied. However, regarding the gifts, there is only one out of three that arrived. Would it be possible to send the two missing gifts later? Apart from that, your service is really good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Good products and good delivery service. I love it!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
Ht26 has good products but know how to mix them. As for my order, I expected more gifts.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/06/2020
Very disappointed because the site allows the possibility to choose gifts and in the end, something else is sent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2020
ht26 serious, order delivered very quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2020
I just started using it and I am already satisfied with the scrub, it's really wow
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2020
Site not functional for customer complaints.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2020
I am 100% satisfied, fast delivery and super good product, I highly recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2020
I always receive my orders in the best time. I find that the delivery price is high for Europe. Overall very good and the products keep their promise.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/06/2020
not the expected gift
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2020
I was disappointed to see how the package was packed, the products thrown into the box not even a nice crumpled paper on top or small pieces of cork around the products to make it look nice. I usually have beauty product packages delivered even from smaller brands than yours, who take care of their packages before sending them to us. For your products, it's the top, I like it a lot.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Hello, I just started it, I don't have results yet.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2020
Please resume shipments through the relays as it is cheaper for us; please.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2020
I am happy with my order, but I did not receive the 50 ml shower gel.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2020
I used the cream, oil, glycerin, and glutathione gel for 5 days but I'm not reassured because it gives a burning effect on my skin with the shower gel. After using the cream, I scratch my skin because it itches as if there are harmful substances present. I am very disappointed. I don't think I will continue to use your product. Before, I used the Francois Bedon range with no problems. Very disappointed with this price for a bad cream.
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Response from HT26
Hello Madam,
I am sorry for your bad experience,
In order to better understand what happened, I suggest you sign up for a video consultation by clicking on this link
an Esthetician will guide you precisely on the use of the treatments you have chosen
Thank you for your trust
https://www.ht26.com/fr/content/132-consultation-en-video
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2019
I called on the phone following an internet order that I had to pick up in store 4 hours away. Plus, the saleswoman was unpleasant!!!
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Response from HT26
Hello,
We are sorry to hear that.
The delivery method you chose was in-store pickup, this store is located in Paris.
However, you had the option to contact us to change the delivery method.
And it would have been our pleasure to deliver your package to your home.
Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
I was wandering to have a clear advice on the effective products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2019
Package well received on the scheduled date
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