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Rating: 4 out of 5
Order arrived quite quickly and satisfied with the products
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 722 published reviews
Summary of reviews
HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
I have been using ht26 for 7 years and I am satisfied with the result on my skin
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Rating: 4 out of 5
Order received on time, just 72 hours of waiting.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
For now it's ok for me and my children.
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Rating: 4 out of 5
I am happy to know that there is an entity that is dedicated seriously to the service of black skin with effective products like the multi-lightening cream pot since I have been using this cream the hard water no longer whitens my skin even after several washes during the day no need for hand cream it works. Bravo
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Rating: 4 out of 5
Well arrived thank you
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Rating: 2 out of 5
The site is frankly poorly organized. You get lost in it
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Response from HT26
Hello,
We thank you for your comment.
I will guide you point by point so that you can navigate more easily on our website.
Indeed, we offer you to find your products either by brand (by scrolling the list), or by the product name (by simply entering a word or the full name) or thanks to a solution to a problem (which will offer you a set of products that can solve your particularity).
These sections are available at the top of the site on the homepage.
You can also find our different ranges on the homepage, HT26, White Essence, Lotion 90, Topsygel, Preparation and Prescription.
The makeup and hair sections are spread across other tabs, always visible on the homepage.
In each product range, items are sorted by body parts or type of product to facilitate your search.
For example: brightening range, moisturizing range, facial care, body care, soap, scrub, etc.
But we remain at your disposal if your search is still not successful after this.
Best regards
We thank you for your comment.
I will guide you point by point so that you can navigate more easily on our website.
Indeed, we offer you to find your products either by brand (by scrolling the list), or by the product name (by simply entering a word or the full name) or thanks to a solution to a problem (which will offer you a set of products that can solve your particularity).
These sections are available at the top of the site on the homepage.
You can also find our different ranges on the homepage, HT26, White Essence, Lotion 90, Topsygel, Preparation and Prescription.
The makeup and hair sections are spread across other tabs, always visible on the homepage.
In each product range, items are sorted by body parts or type of product to facilitate your search.
For example: brightening range, moisturizing range, facial care, body care, soap, scrub, etc.
But we remain at your disposal if your search is still not successful after this.
Best regards
A
Rating: 2 out of 5
Hello, a bad rating because the ordered products were sent in an oversized box without padding for the bottles that clinked loudly. This alerted the carrier who opened the package with a cutter. Upon delivery nothing was missing but seeing the box cut like that was shocking and does not encourage ordering again.
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Response from HT26
Hello,
We thank you for your comment.
It is thanks to reviews like yours that we seek to improve to avoid any dissatisfaction from our customers upon receiving their package.
Regarding the size of the box, the reason is the stock available at the time of your order.
But we want to apologize because this should not happen, you were entirely right to point it out to us.
We nevertheless regret your decision not to recommend on our website anymore.
Please know that this situation will not happen again.
Best regards
We thank you for your comment.
It is thanks to reviews like yours that we seek to improve to avoid any dissatisfaction from our customers upon receiving their package.
Regarding the size of the box, the reason is the stock available at the time of your order.
But we want to apologize because this should not happen, you were entirely right to point it out to us.
We nevertheless regret your decision not to recommend on our website anymore.
Please know that this situation will not happen again.
Best regards
A
Rating: 1 out of 5
False advertising, never received the gift proposed by HT26 every time the wipes, the proposed gift must be included with the order
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Rating: 4 out of 5
See details section.
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Rating: 4 out of 5
I am waiting to use it first.
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Rating: 4 out of 5
The site respects customers and honors its delivery dates
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Rating: 4 out of 5
No problem!
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Rating: 4 out of 5
Well packaged order, arrived quickly.
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Rating: 4 out of 5
I love HT26 products, the delivery word is super top so I have nothing to say frankly very good product
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Rating: 2 out of 5
I placed an order recently and to my great surprise, 2 weeks later, I received a customs fee invoice accompanying my package, yet my previous order had no problem delivered after 7 days to Canada. Shocked, I contacted customer service who didn't even bother to reply to my email. Yet I already pay very high shipping fees (36 euros). I believe you should at least arrange not to charge additional fees to your customers for shipments abroad. I am disappointed with HT26 service. A. Such a large company that has a poor service. While I liked your products. But if I have to pay 36 euros in shipping fees and customs fees, I find that a lot, so I prefer to stop using your products. Furthermore, I find that you do not have a customer retention policy. Thank you.
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Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
Everything went well
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Rating: 2 out of 5
I received my orders but the gifts that I chose weren’t sent, so what’s the use of mentioning gifts if they won’t be sent?
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Rating: 1 out of 5
I saw on my invoice that I would get a free hat and a HT26 toiletry liquid. Instead, I received a bath salt and soap bar. How can such mistakes happen? I am disappointed
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Response from HT26
Hello,
We would like to apologize.
Travel-sized products are indeed offered with your order but they are at your choice, if this choice is not made, we offer gifts based on your order or to let you discover our different ranges.
Moreover, we are out of stock of hats, by the way, this one has not appeared on our site for more than a month.
We are currently offering products from the aromatherapy range (bath salts, in your case).
Best regards
We would like to apologize.
Travel-sized products are indeed offered with your order but they are at your choice, if this choice is not made, we offer gifts based on your order or to let you discover our different ranges.
Moreover, we are out of stock of hats, by the way, this one has not appeared on our site for more than a month.
We are currently offering products from the aromatherapy range (bath salts, in your case).
Best regards
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Rating: 4 out of 5
Perfect
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Rating: 4 out of 5
HT26 is really top-notch. There are a lot of products. You can find happiness there. The delivery went very well. I found it quite fast.
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Rating: 1 out of 5
Your prices are too high and expensive. Stop increasing the prices of your item rather increase and improve on the quality of your products. Avoid making reddish colour products like carrot oils because it makes one’s colour changes, stains dresses instead make them to Brighten ones colour that is it should make fair or yellow person’s complexion colour yellow or fair and not reddish, chocolate or dark.
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Rating: 4 out of 5
Package received on time and well packaged, thank you
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Rating: 4 out of 5
I had no trouble placing the order and having reached a minimum order amount they graciously offered me mini formats of milk and toilet liquid, I appreciate the attention!
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Rating: 4 out of 5
This site is fine, please provide more information when choosing products.
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Response from HT26
Hello,
Thank you for your comment.
Could you please let us know what types of information you would like to make visible on the site?
Best regards
Thank you for your comment.
Could you please let us know what types of information you would like to make visible on the site?
Best regards
A
Rating: 4 out of 5
I am delighted with the speed of order processing
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Rating: 4 out of 5
Good product, I am satisfied with the good result.
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Rating: 4 out of 5
What reassures me is that the products are plant-based, and they clean the skin deeply.
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Rating: 4 out of 5
I received my order on time, but I feel that the shower gel is different from the one I bought months ago
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Rating: 4 out of 5
Only the deliveries take time but it's super cool
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Rating: 4 out of 5
Everything is ok
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
The order arrived on time.
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Rating: 1 out of 5
Order supposed to arrive between 48 and 72 hours and in the end I had to go pick it up in store myself because my order hadn't even been processed even though I placed the said order 4 days before
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Response from HT26
Hello,
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards
A
Rating: 1 out of 5
I placed my order on December 1, 2018, and until today I still haven't received my order. And when I called, the woman was so rude to me.
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Response from HT26
Hello,
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards
A
Rating: 4 out of 5
Good
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Rating: 4 out of 5
Hello correct and very fast and careful delivery but I did not receive the HT26 hat as a gift
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Response from HT26
Hello,
We thank you for your comment.
Unfortunately, we are out of stock of hats as gifts.
We must have surely offered you a bath salt and travel-sized products in addition to compensate for this.
Best regards
We thank you for your comment.
Unfortunately, we are out of stock of hats as gifts.
We must have surely offered you a bath salt and travel-sized products in addition to compensate for this.
Best regards
A
Rating: 1 out of 5
I am very disappointed with my last order
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Response from HT26
Hello,
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards