Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 10/11/2018 à 11h04 following a purchase from 28/10/2018

Not bad

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Acheteur Vérifié

Published on 09/11/2018 à 21h00 following a purchase from 03/11/2018

Slow delivery but good product.

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Acheteur Vérifié

Published on 09/11/2018 à 20h18 following a purchase from 02/11/2018

Super cool!

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Acheteur Vérifié

Published on 07/11/2018 à 23h06 following a purchase from 27/10/2018

The site is reliable. At first, I had doubts but I thought nothing ventured, nothing gained. I want to try and I sat in front of my computer to place my order.

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Acheteur Vérifié

Published on 06/11/2018 à 09h49 following a purchase from 22/10/2018

Good

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Acheteur Vérifié

Published on 29/10/2018 à 07h31 following a purchase from 13/10/2018

Easy to find products

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Acheteur Vérifié

Published on 28/10/2018 à 02h57 following a purchase from 14/10/2018

Good, enough information about the products.

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Acheteur Vérifié

Published on 27/10/2018 à 21h00 following a purchase from 24/10/2018

super happy

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Acheteur Vérifié

Published on 27/10/2018 à 10h16 following a purchase from 22/10/2018

R to D

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Acheteur Vérifié

Published on 26/10/2018 à 13h49 following a purchase from 30/09/2018

none, item lost in customs, customer service really aggressive on the phone, not welcoming at all, really minimum service for assistance, moreover I paid the VAT tax twice, with you and then for customs

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Acheteur Vérifié

Published on 24/10/2018 à 14h41 following a purchase from 29/09/2018

Well.
But the shipping costs are a bit high

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Response from HT26 Published on 30/10/2018

Hello Mrs. Bakodok,
Thank you for your comment.
We offer home delivery within 2 to 3 days against signature.
This justifies the amount of shipping costs.
Best regards

Acheteur Vérifié

Published on 22/10/2018 à 08h58 following a purchase from 27/09/2018

One of my products arrived empty. No feedback from customer service.

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Response from HT26 Published on 23/10/2018

Hello Mrs. Diop, We thank you for your comment. We are sorry for this inconvenience. We invite you to contact us directly by email to make your complaint: [email protected] Best regards

Acheteur Vérifié

Published on 21/10/2018 à 12h46 following a purchase from 11/10/2018

The shipping of the product is expensive in France metro area

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Response from HT26 Published on 23/10/2018

Hello Mrs. Memouaffo,
We thank you for your comment.
We offer you home delivery against signature within a maximum of 3 days for France.
This explains the amount of shipping fees.
Best regards

Acheteur Vérifié

Published on 19/10/2018 à 18h32 following a purchase from 11/10/2018

Nothing, I have received my package well

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Acheteur Vérifié

Published on 17/10/2018 à 12h57 following a purchase from 25/09/2018

fast and careful service

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Acheteur Vérifié

Published on 15/10/2018 à 13h03 following a purchase from 27/09/2018

Good

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Acheteur Vérifié

Published on 14/10/2018 à 19h08 following a purchase from 08/10/2018

Good

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Acheteur Vérifié

Published on 13/10/2018 à 13h30 following a purchase from 06/10/2018

One star because zero does not pass!
The cream ordered on the HT26 site does not match either the photo on the site or the description. The cream in the photo is the eventone fade cream with alpha hydroxy, the description is that of the brightening cream with arbutin and the one I received following my internet order is the skin success with songyi mushroom!!! In short, total nonsense, disappointed with this order!!!

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Response from HT26 Published on 16/10/2018

Hello Mrs. Carabin,
Thank you for your comment.
The packaging of the ordered product has changed.
You received the new box of the Palmer's brightening cream.
Best regards

Acheteur Vérifié

Published on 10/10/2018 à 17h20 following a purchase from 02/10/2018

Good products

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Acheteur Vérifié

Published on 04/10/2018 à 15h14 following a purchase from 27/07/2018

Good service in general, packages received on time and shipping quite fast with each order. However, the advisors found online are often hasty and their responses do not satisfy concerns, too bad!

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Acheteur Vérifié

Published on 03/10/2018 à 15h31 following a purchase from 25/09/2018

fast and tracked delivery!

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Acheteur Vérifié

Published on 29/09/2018 à 16h04 following a purchase from 24/09/2018

Effectiveness in the delay

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Acheteur Vérifié

Published on 29/09/2018 à 12h38 following a purchase from 18/09/2018

Nothing to say

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Acheteur Vérifié

Published on 24/09/2018 à 08h16 following a purchase from 10/09/2018

I received the products of poor quality I spent 22 Euro to return the products

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Acheteur Vérifié

Published on 24/09/2018 à 02h14 following a purchase from 07/09/2018

everything is compliant except the gift (the hat) that I did not receive instead I got two soaps.

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Acheteur Vérifié

Published on 20/09/2018 à 06h18 following a purchase from 06/09/2018

Your website is good

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Acheteur Vérifié

Published on 18/09/2018 à 17h05 following a purchase from 14/09/2018

I am starting to use the product I will get back to you by then to tell you more otherwise order received too quickly.

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Acheteur Vérifié

Published on 18/09/2018 à 16h17 following a purchase from 11/09/2018

Very good and well explained the content of the product.

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Acheteur Vérifié

Published on 16/09/2018 à 12h21 following a purchase from 10/09/2018

I tested my products again but well received and thank you for the little gifts

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Acheteur Vérifié

Published on 07/09/2018 à 13h45 following a purchase from 03/09/2018

There is a lot of improvement

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Acheteur Vérifié

Published on 06/09/2018 à 16h56 following a purchase from 26/08/2018

good

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Acheteur Vérifié

Published on 06/09/2018 à 12h39 following a purchase from 02/09/2018

Good

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Acheteur Vérifié

Published on 02/09/2018 à 14h36 following a purchase from 29/08/2018

I received the ordered product at work within 72 hours. This is the maximum duration marked on their site.

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Acheteur Vérifié

Published on 01/09/2018 à 18h34 following a purchase from 29/08/2018

Very good

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Acheteur Vérifié

Published on 01/09/2018 à 12h29 following a purchase from 24/08/2018

Good! I received my order (+a hat and wipes), with a bit of delay. For the delivery... but well, it's not your fault, I live in the countryside. I hope next time you will be more expedient. Thank you!

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Acheteur Vérifié

Published on 25/08/2018 à 16h23 following a purchase from 04/08/2018

I received my package after 1 month of waiting. The order was in a box almost completely torn, the products were not even protected and others had already broken packaging.
The lid of the baby milk was broken.
The opened lightening soap, in short all the products were thrown directly into the box and it was not pleasant to see.
Moreover, at the purchase, there were gift items such as a women's hat and some travel-sized toiletries but none of that was ultimately included.
In short, terrible as a protected package and terrible as a delivery time.
In the end, I am charged customs fees.
Too bad, I don't think I will relive this experience.

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Acheteur Vérifié

Published on 24/08/2018 à 12h51 following a purchase from 20/08/2018

I received my order well and I am happy.... thank you next time

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Acheteur Vérifié

Published on 23/08/2018 à 15h47 following a purchase from 16/08/2018

Simple and clear site, easy to navigate, but some products are still expensive for the duration of use.

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Acheteur Vérifié

Published on 21/08/2018 à 22h25 following a purchase from 03/08/2018

I only give 2 stars because for a first order I was disappointed with the service, my order took three weeks to arrive and when I called customer service about it, the lady was not nice at all and I did not like that. I should have given one star but I give the second star because I received many little gifts in my order.

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Response from HT26 Published on 22/08/2018

Hello,
Thank you for your comment.
Unfortunately, the delivery time may be extended for various reasons.
Please feel free to contact us to help you locate your package if the problem recurs.
Best regards

Acheteur Vérifié

Published on 21/08/2018 à 20h44 following a purchase from 15/08/2018

very well organized in sections

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