HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
none, item lost in customs, customer service really aggressive on the phone, not welcoming at all, really minimum service for assistance, moreover I paid the VAT tax twice, with you and then for customs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2018
Well.
But the shipping costs are a bit high
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Response from HT26
Hello Mrs. Bakodok,
Thank you for your comment.
We offer home delivery within 2 to 3 days against signature.
This justifies the amount of shipping costs.
Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/09/2018
One of my products arrived empty. No feedback from customer service.
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Response from HT26
Hello Mrs. Diop, We thank you for your comment. We are sorry for this inconvenience. We invite you to contact us directly by email to make your complaint: [email protected] Best regards
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/10/2018
The shipping of the product is expensive in France metro area
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Response from HT26
Hello Mrs. Memouaffo,
We thank you for your comment.
We offer you home delivery against signature within a maximum of 3 days for France.
This explains the amount of shipping fees.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2018
Nothing, I have received my package well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2018
fast and careful service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2018
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/10/2018
One star because zero does not pass!
The cream ordered on the HT26 site does not match either the photo on the site or the description. The cream in the photo is the eventone fade cream with alpha hydroxy, the description is that of the brightening cream with arbutin and the one I received following my internet order is the skin success with songyi mushroom!!! In short, total nonsense, disappointed with this order!!!
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Response from HT26
Hello Mrs. Carabin,
Thank you for your comment.
The packaging of the ordered product has changed.
You received the new box of the Palmer's brightening cream.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2018
Good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2018
Good service in general, packages received on time and shipping quite fast with each order. However, the advisors found online are often hasty and their responses do not satisfy concerns, too bad!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2018
fast and tracked delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2018
Effectiveness in the delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2018
Nothing to say
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/09/2018
I received the products of poor quality I spent 22 Euro to return the products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2018
everything is compliant except the gift (the hat) that I did not receive instead I got two soaps.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2018
Your website is good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2018
I am starting to use the product I will get back to you by then to tell you more otherwise order received too quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2018
Very good and well explained the content of the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2018
I tested my products again but well received and thank you for the little gifts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2018
There is a lot of improvement
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2018
I received the ordered product at work within 72 hours. This is the maximum duration marked on their site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2018
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2018
Good! I received my order (+a hat and wipes), with a bit of delay. For the delivery... but well, it's not your fault, I live in the countryside. I hope next time you will be more expedient. Thank you!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2018
I received my package after 1 month of waiting. The order was in a box almost completely torn, the products were not even protected and others had already broken packaging.
The lid of the baby milk was broken.
The opened lightening soap, in short all the products were thrown directly into the box and it was not pleasant to see.
Moreover, at the purchase, there were gift items such as a women's hat and some travel-sized toiletries but none of that was ultimately included.
In short, terrible as a protected package and terrible as a delivery time.
In the end, I am charged customs fees.
Too bad, I don't think I will relive this experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2018
I received my order well and I am happy.... thank you next time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2018
Simple and clear site, easy to navigate, but some products are still expensive for the duration of use.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/08/2018
I only give 2 stars because for a first order I was disappointed with the service, my order took three weeks to arrive and when I called customer service about it, the lady was not nice at all and I did not like that. I should have given one star but I give the second star because I received many little gifts in my order.
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Response from HT26
Hello,
Thank you for your comment.
Unfortunately, the delivery time may be extended for various reasons.
Please feel free to contact us to help you locate your package if the problem recurs.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2018
very well organized in sections
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/08/2018
Package arrived torn.
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Response from HT26
Hello Mrs. Malapa,
Thank you for your comment.
We sincerely apologize for the inconvenience caused.
Unfortunately, packages suffer damage during transport.
We do everything we can to avoid this kind of incident as much as possible.
Please feel free to report it to us if the problem recurs.
Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/08/2018
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2018
Not detailed enough and the product descriptions are not up to par
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Response from HT26
Hello Mrs. Yobo,
Thank you for your comment.
We take your opinion very seriously to make your HT26 experience more pleasant.
Please note that each product has its description.
This description includes the product's content, product photos, product price, its main components, product usage, and associated products.
Each product is classified by range at the top right of the site.
You can also search for a product in the search bar 'product', indicate a problem and then get a solution in the bar 'a solution to a problem' or search for a product brand in the search bar 'brand'.
Customer reviews are available for each product in the second tab in the product description.
You have the option to contact us if you need information.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2018
Hello. Thank you for the message. Like me, I have brown skin so the product suits me. Especially I would like to have clear and radiant skin. In this case; the product "based on Glutathione" interests me to reduce the pigment spots on my face. Thank you. Best regards. ELYSE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2018
Fast delivery. Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2018
Ease, speed to consult the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2018
Authentic good quality product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2018
Good products, Good qualities,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2018
Very happy because I always receive my orders on time and in good condition
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