HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
At first I had a bit of trouble ordering because I couldn't validate my cart. Surely a technical issue.
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Response from HT26
Hello Mrs. Menasri,
Thank you for your comment.
If the problem occurs again or if you encounter a different issue, please do not hesitate to contact us at 01 40 18 51 00.
We will take care of you, for your advice, your purchases, the availability of your products and your order.
Best regards,
Prysca
HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2018
Interesting site even if I haven't explored it thoroughly yet. A small downside for the internet interface which is a bit complex and not always practical for searching products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2018
Hello. I have been your customer for a long time, I always find the products good. Good for me. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
What to say super for the gifts and the order was quickly thank you very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2018
The site is very fast and accessible
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/06/2018
I received my order but the wait was long. It would be better to put it in my mailbox.
Furthermore, I would like you to give me the gift actions scrub, cream, lotion etc. Gel for baby I do not use. Thank you
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Response from HT26
Hello Mrs. Bihiyang,
Thank you for your comment.
We apologize for the inconvenience caused.
The delivery time is indeed quite fast but our carrier may encounter difficulties during the delivery of your packages.
Moreover, we offer delivery in 48h/72h against signature, which means you must be delivered in person.
For your gifts, we do not offer lotion or scrub in travel size.
We offer travel size products to let you discover our different products.
Furthermore, if you have preferences, do not hesitate to mention it when placing your order.
Best regards,
Prysca
HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2018
I received quite a few gifts, the delivery is fast which is interesting but during transport, care should be taken not to shake the packages too much because among the gifts I had a small bottle of soap that was half open and I had the contents of the box all wet. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2018
It’s a very effective site, has a lot of information on their products. And if one has a doubt about any product they want to use, you have a doctor who is willing to assist you at any level.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2018
Satisfied with my orders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2018
Effective and responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2018
Not bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2018
You are the best
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2018
As a new customer with you, I already see one positive change in my face and body except for my hands and feet is there a preparation product for hands and feet? Thank you for responding. Best regards Mrs. Kohler
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Response from HT26
Hello Mrs. Kohler,
We thank you for your comment.
We are delighted to count you among our most valued customers and to have been able to satisfy you with our HT26 products.
You are currently using the Preparation range for your body and face.
To also treat your feet and hands, I recommend a hand cream and a foot cream since you already have a body cream.
We are currently offering a hand cream + a foot cream Topsygel for 27 euros.
https://www.ht26.com/fr/636-savon-eclaircissant-topsygel.html?search_query=creme+main&results=478
For any other information, do not hesitate to contact us.
Best regards,
Prysca
HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
Good reliable site offering many products according to needs. Secure payment and perfect tracking of the package. Reception in 48h very fast I am satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2018
Delivery costs too high for Belgium.
Communication about the order not detailed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2018
It's well done
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2018
for now satisfied with my orders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2018
Very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2018
serious
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2018
The site is good but my last order was a disaster. The wait was too long
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Response from HT26
Hello Mrs. Kom,
We thank you for your comment.
Unfortunately, several reasons can delay the delivery of our packages.
We are entirely at your disposal if this problem occurs again.
We will do everything possible for you to receive your package in better conditions.
Best regards,
Prysca
HT26
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2018
I still haven't received the package since it's really not normal.
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Response from HT26
Hello Mr. Kedi,
We thank you for your comment.
Your package has suffered a delivery error.
We are doing everything possible to locate it.
We will get back to you as soon as your package is located.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/05/2018
Poorly packaged package and really very badly. I often received a nice package and this time I don't even want to recommend, I prefer to go to the store next time
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Response from HT26
Hello Mrs. Mvondo,
We thank you for your comment.
We do everything possible to ensure that your package does not suffer damage during transport.
Unfortunately, incidents of this kind are always present.
Thanks to your feedback, we will be more vigilant about the packaging of packages.
Best regards,
Prysca
HT26
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2018
satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2018
good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/05/2018
250eur spent, 2 weeks of use and zero results.
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Response from HT26
Hello Mrs. Diakite,
Thank you for your comment.
In order to obtain results, the use of HT26 products must be done daily, results will be visible after 3 to 4 weeks.
Don't forget that using the products is important to achieve results.
If you have any doubts about this, do not hesitate to call us at 01 40 18 51 00 or leave us an email at [email protected].
Best regards,
Prysca
HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
It went well dirtying
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2018
The order does not arrive quickly
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Response from HT26
Hello Mrs. Mamadou,
Thank you for your comment.
Our delivery time is 48/72h unfortunately this time is extended for reasons unknown to us.
Best regards,
Prysca
HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2018
Okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2018
I received my order but not the indicated gifts.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2018
average
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2018
I was able to retrieve my order without any problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/04/2018
I did not receive it so I have no opinion to give since I cannot test it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/04/2018
the site is simple I easily ordered my product and received it on time. However, what is unfortunate is that customer reviews on the products are not visible whereas I would have liked to have feedback before ordering.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Good site nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
The delivery is fast nothing to say they pack the parcels with great care I appreciate
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2018
All the time the lotions arrive broken
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Response from HT26
Hello Mr. Komto, We thank you for your comment. We apologize for the inconvenience caused. We are doing everything possible to avoid this kind of issue. Indeed, our products are taped and wrapped in bubble wrap, individually. The boxes are padded inside to absorb shocks. Unfortunately, we cannot control their transport, but from our shop, the packages and products are carefully protected. Best regards, Prysca HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2018
I would like to have a discount card, I have been ordering from you for a long time and still no discount card, thank you
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Response from HT26
Hello Mrs. Joncour, We thank you for your comment. To reward your loyalty, we offer you 3 euros off for each order over 100 euros. This discount is valid immediately on your next purchase. On your account, go to 'my loyalty points'. Best regards, Prysca HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2018
This is the first time I visit this site and I was satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2018
Good
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