HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
My experience has just been very bad. I ordered a carrot cream from ht24 and the serum. Both with high prices. When I received my package yesterday and opened it, I was surprised that there was only a small Topsy gel exfoliating cream inside, some gloves and a soap as a gift. I made no such request. I hope they give me my money back or tell me how to return this, because it is a shame to pay so much money and have them give you another item. I want to receive what I asked for. I'm disappointed. Give me my money back and take your exfoliator. I don't give them a zero because you can't. after having waited so long.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/12/2023
I did not receive the right order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2023
My soap is really effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2023
Fast delivery and effective products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2023
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2023
I ended up with a lot of pimples on my face not to mention the carrot oil that stains my clothes this is my last order.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. The HT26 brand offers formulas based on plants and vitamins, ingredients that we carefully select for their quality, and each product has a specific role, but is not necessarily suitable for all skin types. To ensure optimal results, we recommend that you contact 06.68.91.88.25 or 01.40.18.51.00, where you will be best advised. Sincerely, The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/11/2023
Difficult to make the payment on the site. It took me 2 months to find the solution. Difficult to reach you even by WhatsApp, nothing.
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Response from HT26
Hello madam, The payment step on our website is done in a 'classic' way, so there are no particularities in this regard. However, if you are unable to complete this step, we can offer you other solutions. Moreover, if you wish, you can contact us at 06.68.91.88.25 or 01.40.18.51.00, one of the two numbers will always be available during the week. Thank you for your understanding. Sincerely, The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/11/2023
My disappointment was great to find that the two boxes of Serum were open and leaked, very disappointing...
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Response from HT26
Hello madam, thank you for sharing your experience with HT26. Allow us to assure you that our team always makes sure that your products arrive in good condition. However, if this is really the case, we invite you to contact us at 06.68.91.88.25 or 01.40.18.51.00, we will always have the honesty to accept to compensate you for our mistake. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/11/2023
My product arrived on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2023
Excellent
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/11/2023
How can I give my opinion when until now I have not received any email from you and I do not know the delivery date.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Allow us to assure you that our software automatically sends an email when your order is placed, and then when your order is shipped. You receive the tracking number with that. If this was not the case, please check your email address corresponding to the order. On the other hand, we have checked the tracking of your package, which indicates that it has indeed been delivered to you. Thank you for your understanding. The HT26 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2023
Fast delivery, well-packaged products with the pleasure of receiving the little gifts that come with them. As for the use of my products, I have been using them for over 3 years, it's a shame they don't lighten the skin but they hydrate it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2023
Magnificent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2023
Fast delivery. I just started using the products. Results to be seen over time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/10/2023
the ointment and scrub irritate my face it made my face like old skin.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2023
Fast delivery and good product with samples
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2023
I am a bit disappointed with the shade of the foundation powder the shade is not lighter than the ruby lisa the advisor could have told me I explained my search to her I can still use it I will try an even lighter shade next time
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Response from HT26
Hello Madam, We were the first to contact you to confirm your foundation reference. Depending on your complexion.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 23/10/2023
Still and again this yellowish color that stains my sheets and clothes, despite my complaints.
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Response from HT26
Hello Thank you for sharing your experience with HT26. We are sorry that you did not appreciate the color. Indeed, we could ensure that our products remain white, but that would involve adding preservatives to our formulas, which is against our ethics. Moreover, products that are prone to yellowing are not expired and are just as effective as the others. Thank you for your understanding Best regards The HT26 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2023
I am always satisfied with my orders at HT26. But I regret the lack of follow-up regarding my order from my birthday month where I should have received a 10% discount that I never got. Despite my report and several attempts with the code.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2023
The products are very good and effective. But I did not like the delivery criteria. On the site, it is said that delivery is free for purchases over $100. I ordered for more than $200 and I paid the shipping fees. In addition, once the products were in Canada, I had to pay customs fees to DHL.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/10/2023
You did not deliver what we ordered.
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Response from HT26
Hello Thank you for sharing your experience with HT26 Indeed you contacted us as soon as you received your order. We took care of your request immediately, then we found a solution to compensate you as best as possible. Nevertheless, we apologize once again for the inconvenience caused, and we will ensure that such a situation does not happen again. Thank you for your understanding Best regards The HT26 team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2023
Order well delivered packaging perfect I haven't used the products yet I'm waiting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2023
Fast delivery. I hope this lotion will be good for my skin.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2023
The navigation on the page is simple, the package came very well packaged so that nothing would fall out. I just started using the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2023
Easy and smooth order, fast delivery especially within the given time frame.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2023
good welcome good reception
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/09/2023
Too slow they never respond to messages
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
Hello, I have always been satisfied except for my last order, the milk is not of good quality, it is a milk that I have been using for years and this time it is darker, more liquid and even the smell I do not recognize at all. I sent a complaint email and so far no response from you. What to do? Otherwise, for the rest of the products I am very satisfied as always.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2023
Moisturizes the skin well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2023
The gift 2 that I received was not the one that was sent to me in the photo.
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Response from HT26
Hello madam, Thank you for your understanding; the gifts are according to available stock. Thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/09/2023
Pitiful service
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Response from HT26
Hello Madam, your missing shower gel is on its way. You will receive it shortly. Best regards, Customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2023
Order well received, small downside the shower gel leaked.
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Response from HT26
Hello madam, thank you for sharing your experience with HT26. We apologize for the inconvenience caused, we will ensure that this does not happen again. Please feel free to reach out to us if needed, we are at your disposal. The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/09/2023
There's no point in asking for an opinion that you won't read. You don't care about the customers. It's been 5 days since you were supposed to contact me.
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Response from HT26
Hello, I left you a message please I saw that you had been delivered, thank you for updating me
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2023
Hello, Thank you for taking the time to write to us to share your experience. You are happy to have received your order. Thank you
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Response from HT26
Great job as always, I have ordered so many times from HT26. I could’ve said more but I don’t understand French language.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2023
I love my products and the packaging was great. My only problem is the exaggerated amount of shipping. Shipping is supposed to be free for a certain amount of orders. I ordered about 3 different sets costing about $350. Why should I pay for shipping? Sometimes I want to refill my products but when I think of shipping I change my mind
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2023
Yes just one star because I am very disappointed. I explain that I ordered the ht26 anti-spot milk (skin harmony) with a white cap and I see that it is rather the one with the gold cap that was sent to me since the color of the milk is yellow and not white. So I am in trouble because all my clothes will be stained with this yellowish color that this milk has, because I had used it before and it did not go well since it left yellow stains on my sheets, underwear, and clothes. Not to mention that it has a very bad smell for me who loves everything that has a pleasant scent, really very disappointed with my order this month.
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Response from HT26
Hello madam, Having spoken with you by phone, I was able to see that you were indeed sent the multi-lightening anti-spot milk that you ordered. As I indicated to you, HT26 is a brand that favors the most natural formulas possible, which is why the products do not contain color preservatives. Moreover, a color such as you describe is a sign that the chemistry between the different active ingredients present in your milk has worked perfectly. Therefore, there was no error in your order. Thank you for your attention and understanding. The HT26 team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/08/2023
Very bad service. It has been 2 weeks since I contacted customer service by email, phone call, and Instagram to ask about the shipping cost of products to China because there is no possibility to order on the site (since customer service informed me that the shipping prices to China are no longer 40 euros but have increased), but no one responds to me. Customer service just keeps making me go in circles. They do not respond to messages and when they do respond, it is to answer something other than what I am asking as a way to pass the time. VERY DISAPPOINTED that a brand like HT26 has such a mediocre customer service.
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Response from HT26
Hello Madam, For China the only way is to place an order on the site, the carriers in China are not always available, if you finalize your product selection, and if carriers are available, the site will give you the shipping cost that day because the rates can vary due to the unavailability of carriers. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2023
I love most of the HT26 products I used but will say that some are too expensive and shipping is also exaggerated because sometimes I need just 2 products for refill but the shipping cost won't let me buy.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2023
Disappointed, some things do not correspond to what I ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2023
The delivery was ultra fast.
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