HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
Hello Amivi Huguette, Thank you for taking the time to write to us to share your experience
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/08/2023
I am not very happy, Among the ordered products, I ended up with two products that I never ordered.
I received two whitening soaps instead of two gold and argan soaps.
I would like to know what to do.
Knowing that I live in Canada, shipping and customs fees are still very expensive.
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Response from HT26
Hello MICHELE, Thank you for taking the time to write to us to share your experience Your products do not yet give you complete satisfaction? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and an advisor will take care of you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2023
Note: ZERO 00000
Order was never received.
Customer service does not respond to our complaint message either by email or SMS.
Service unreachable by phone either
In short, SERVICE TOO BAD.
This is not the first unpleasant experience.
We want a quick replacement of our order never received OR a full refund including shipping costs
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Response from HT26
Hello Janine, Thank you for taking the time to write to us to share your experience Your products do not yet give you complete satisfaction? We are here to help you! Send us a WhatsApp message at +33 6 68 91 88 25 or to [email protected] and an advisor will take care of you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2023
I use it after my shower and my skin is soft and satin. I highly recommend this milk in addition to the repairing serum. Which is applied daily.
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Response from HT26
Hello Pegie, Thank you for taking the time to write to us to share your experience
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2023
Good site ergonomics, easy to place an order.
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Response from HT26
Hello Ulrich, Thank you for taking the time to write to us to share your experience
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2023
I ordered a cream on July 27, delivery was scheduled for July 31, today is August 4 and still no package
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/07/2023
Navigation is sometimes difficult and on top of that your delivery fees are very expensive but I can understand Chronopost, but the relay should be free with a purchase of over 50€ the delivery should even be free with a big brand like HT26 but unfortunately, it does not encourage buying online from you, please look into this. THANK YOU
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2023
I note well because it is the first time I use HT26 thank you
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Response from HT26
Hello, We thank you for your feedback
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2023
Fast delivery, content well protected. Impeccable!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2023
I ordered 4 top line foot files and I received 4 files, but they are not at all the model I ordered.
So I am very very disappointed with the order. I would have liked to be asked for my opinion before sending me something else that I did not order.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2023
I placed my order a month ago, my products have still not been shipped, I contacted you without response, and you took my money but did not send my products. This is bad service, never order from this place again.
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Response from HT26
Hello, Your payment has not yet gone through with us, below is the proof 197.... SP..... DHL Express Yes F. S 147.50 € PayPal No No Pending payment by PayPal 2023-06-21 05:00:04 Mobile . Please check with your bank. Best regards.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/07/2023
The topsygel milk I ordered arrived with a different color than the one I usually use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2023
I have no problem with HT26, but the shipping costs are 10 euros for express delivery, but I have already reported more than 2 times that I always receive my order 4 to 5 days or even 6 days after my order, I don't find that fair, that's my problem today.
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Response from HT26
Hello, our average delivery times are 24 hours when you order before 10 am, 48 hours when you order after 10 am. Delivery times are longer for people living more than 500 km from Paris like you because there are several factors, including transport-related uncertainties, distance, and connections. Thank you for understanding this. Thank you for your feedback, and we do our best to bring you closer to us through fast delivery. Best regards, Eym from customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2023
I am very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2023
I appreciate it, but it's too early to give a well-motivated opinion.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2023
I am not satisfied with the result, I did not receive my order and you did not refund me.
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Response from HT26
Hello, Your refund is in progress, because between an international delivery that could not go through due to your address, you were considering whether you should ultimately be delivered in France, so we were waiting for your final decision. Either you modify your international address or you maintain the new national address. Best regards, Eym from the HT26 customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2023
I loved both gifts.
There was a delay in delivery, but the personalized tracking notifications of the package were rewarding.
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Response from HT26
Hello, We are not experiencing any delivery delays, you ordered on Saturday, please note that Saturday and Sunday are not counted in the delivery time. All orders from Friday after 10 am until Monday 10 am are processed starting Monday morning. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
Fast shipping but not careful.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/06/2023
Hello, I had a very bad experience with HT26 because since 08/06/2023 I placed an order on the site and until now I have not received my order and I have not been refunded. I called HT26 Paris and I spoke to a very unpleasant saleswoman who has no respect for customers as she also spoke badly to my husband. She even hung up on me.
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Response from HT26
Hello Madam, This message was written by your husband and not you. We spoke to you on the phone, you are very understanding. Your husband knows how he treats all the female staff at HT26 when he calls. Your package was not delivered due to the lack of handling of your street number by our partner. The package left for you and got lost but we refunded you anyway. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2023
17/20
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2023
I have never received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2023
Defective bottle, and cream filled only halfway, that's theft
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2023
The product is good but not for me because I had a really horrible reaction on my face, it does not suit me at all, it cost me a lot anyway but well.
I hope to be refunded at least half.
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Response from HT26
Hello, we are sorry to hear that. Do not hesitate to contact us +33 6 68 91 88 25 so we can find a solution together
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2023
The site is okay, we find ourselves
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Response from HT26
Hello, thank you for your feedback
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2023
I like it a lot.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Navigation on the site is quick and easy. The delivery was a bit delayed apparently due to the holidays. Very good customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2023
Satisfied, delivery times respected, plus a little surprise gift inside. Thank you HT26
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Order arrived on time, well packaged and protected
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/05/2023
I still haven't received my order!!!
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Response from HT26
Hello, Given the holiday and the weekend following your order, it will take longer to arrive than usual. Thank you for your patience over the next 2 days, as your geographical location is international. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2023
Order well received despite the poor handling of the packaging. Box arrived torn. However, the package arrived on time. Fast service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/05/2023
Impossible to track the progress of the delivery
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Response from HT26
Hello, Your order has been dropped off at a relay close to your home. This situation occurs when you are unreachable. I have sent you all the information by email.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2023
Everything was easy and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2023
Nice experience thank you
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/05/2023
The site is not great, needs to be reviewed regarding the account password
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
I am waiting it has been 5 days since I received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2023
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/05/2023
Fast service
And lots of gifts
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2023
Fast shipping, well-packaged parcel with 2 gifts what more could you ask for?! I take away one star because I haven't tried the purchased products yet. I will update my comment shortly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2023
I did not receive the promised gifts
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/04/2023
I still haven't received my order
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