Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1, 2 and 5 stars

Reset filters

Acheteur Vérifié

Published on 22/01/2019 à 15h55 following a purchase from 14/01/2019

Fast shipping

Translated reviews

Acheteur Vérifié

Published on 21/01/2019 à 22h17 following a purchase from 15/01/2019

Order supposed to arrive between 48 and 72 hours and in the end I had to go pick it up in store myself because my order hadn't even been processed even though I placed the said order 4 days before

Translated reviews

Response from HT26 Published on 22/01/2019

Hello,
Thank you for your comment.
After checking, your order was not sent to you because it was on hold for a payment check.
You were contacted by the manager on the day of your order.
During your call, we offered you to come pick it up in store because you needed it immediately.
We remain at your disposal for any information.
Best regards

Acheteur Vérifié

Published on 20/01/2019 à 23h04 following a purchase from 01/01/2019

I am satisfied with my order, the delivery was very fast

Translated reviews

Acheteur Vérifié

Published on 19/01/2019 à 20h48 following a purchase from 27/11/2018

I placed my order on December 1, 2018, and until today I still haven't received my order. And when I called, the woman was so rude to me.

Translated reviews

Response from HT26 Published on 21/01/2019

Hello,
Your package was returned to us on 11-01-19.
You will soon be contacted to agree on a solution to receive your products.
Best regards

Acheteur Vérifié

Published on 19/01/2019 à 11h56 following a purchase from 15/01/2019

I will recommend it

Translated reviews

Acheteur Vérifié

Published on 18/01/2019 à 13h31 following a purchase from 16/01/2019

Really very happy... ordered the day before received the next day PM and handed over personally... super solid packaging... perfection... 2 small guest soaps offered... thank you you are professionals... I would recommend and I will talk about it to those around me... thank you very much..

Translated reviews

Acheteur Vérifié

Published on 17/01/2019 à 15h24 following a purchase from 11/01/2019

Total satisfaction

Translated reviews

Acheteur Vérifié

Published on 16/01/2019 à 21h23 following a purchase from 07/01/2019

Delighted

Translated reviews

Acheteur Vérifié

Published on 16/01/2019 à 09h27 following a purchase from 10/01/2019

Good. Always little surprise gifts in the packages.
But great promotions wouldn't hurt.

Translated reviews

Response from HT26 Published on 17/01/2019

Hello,
If you have an account on our HT26 website, you are informed about all the promotions we offer.
For example, right now, we are offering 7 euros for every 70 euros spent until 20-01-19.
We have also reduced prices on a selection of products until 13-01-19.
Best regards

Acheteur Vérifié

Published on 16/01/2019 à 00h53 following a purchase from 27/12/2018

I am very disappointed with my last order

Translated reviews

Response from HT26 Published on 16/01/2019

Hello,
We are sorry to hear that you were not satisfied with your order.
We can help you find a solution to remedy this.
Could you tell us what you disliked about your HT26 experience?
Best regards

Acheteur Vérifié

Published on 15/01/2019 à 21h25 following a purchase from 08/01/2019

Very easy to use and the products are always available for purchase.
Delivery arrives on time.

Translated reviews

Acheteur Vérifié

Published on 14/01/2019 à 12h49 following a purchase from 01/01/2019

Absolutely to be avoided!

Translated reviews

Response from HT26 Published on 15/01/2019

Hello,
We are sorry to learn of your dissatisfaction with HT26.
We would like to improve this, could you tell us more about what disappointed you during your order on our website.
Best regards

Acheteur Vérifié

Published on 14/01/2019 à 06h53 following a purchase from 10/01/2019

effective and fast

Translated reviews

Acheteur Vérifié

Published on 13/01/2019 à 15h05 following a purchase from 31/12/2018

I am satisfied with my order but every time I receive the package I do not find the gadgets

Translated reviews

Acheteur Vérifié

Published on 12/01/2019 à 17h22 following a purchase from 06/01/2019

A great site! I didn't know it and frankly, I'm not disappointed! Quality products, very affordable prices, lots of nice advice. Plus, excellent order tracking, fast and very careful shipping. And there are little gifts :-) In short, you feel attentive people behind this site, which is very pleasant. I highly recommend!

Translated reviews

Acheteur Vérifié

Published on 12/01/2019 à 16h39 following a purchase from 08/01/2019

Good bv

Translated reviews

Acheteur Vérifié

Published on 12/01/2019 à 09h06 following a purchase from 06/01/2019

Good

Translated reviews

Acheteur Vérifié

Published on 11/01/2019 à 12h54 following a purchase from 07/01/2019

The payment is secure and the delivery is very fast, in addition to receiving a small gift from HT26 I am very satisfied
Regarding the product, I just started it, I will let you know the result in 1 month.

Translated reviews

Acheteur Vérifié

Published on 11/01/2019 à 12h51 following a purchase from 06/01/2019

Order received quickly with an extra gift pleasantly surprised just waiting for the results of the cream but it's only been a few days since I've been using it.

Translated reviews

Acheteur Vérifié

Published on 11/01/2019 à 08h24 following a purchase from 21/12/2018

I am super happy with my order with you, thank you for the gift you gave me

Translated reviews

Acheteur Vérifié

Published on 10/01/2019 à 06h51 following a purchase from 07/01/2019

It's a habit to take.

Translated reviews

Acheteur Vérifié

Published on 09/01/2019 à 22h27 following a purchase from 25/12/2018

perfect

Translated reviews

Acheteur Vérifié

Published on 09/01/2019 à 20h46 following a purchase from 04/01/2019

Very good site. I am satisfied with the delivery time, the well-made packaging, and the gifts received in addition.

Translated reviews

Acheteur Vérifié

Published on 09/01/2019 à 08h59 following a purchase from 30/12/2018

Perfect

Translated reviews

Acheteur Vérifié

Published on 09/01/2019 à 06h32 following a purchase from 26/12/2018

Site for black and mixed beauty

Translated reviews

Acheteur Vérifié

Published on 08/01/2019 à 15h26 following a purchase from 03/01/2019

service faster than announced, very sharp and protective packaging (glass bottles), and gifts, gifts, gifts, a really very generous space

Translated reviews

Acheteur Vérifié

Published on 07/01/2019 à 21h48 following a purchase from 30/11/2018

This time the service disappointed me a lot. I placed the order on 30.11.2018 and I received it on 7.1.2019 just after validating another order since I had lost all hope of receiving the other. I hope this last one will not be like the previous one, otherwise I will stop using ht26.com.

Translated reviews

Response from HT26 Published on 15/01/2019

Hello,
We thank you for your comment.
During your next order, do not hesitate to contact us to inform you about the location of your package.
Best regards

Acheteur Vérifié

Published on 07/01/2019 à 14h03 following a purchase from 22/12/2018

Excellent

Translated reviews

Acheteur Vérifié

Published on 07/01/2019 à 11h47 following a purchase from 28/11/2018

Customer service very mediocre, unpleasant, cold, and disrespectful saleswoman. If you have a problem with your order, you are left to yourself because there is no communication, they do not respond to messages even if you use the contact form. Prisca is the worst saleswoman at Ht26, she is cold and not professional at all.
I will never buy products here again because in case of a problem, there is no possible communication

Translated reviews

Response from HT26 Published on 09/01/2019

Madam,
We are sorry to learn of your dissatisfaction with our services.
We have clearly faced a misunderstanding.
Indeed, we did not intend to make your HT26 experience unpleasant but rather wanted to resolve your complaint as best as possible.
This was done by contacting you by phone to inform you that your package has been resent by us and by providing you with your new tracking number.
You were also asked to close the dispute made on PayPal which is totally justified as your package has been re-delivered.
For any information, do not hesitate to contact us.

Acheteur Vérifié

Published on 06/01/2019 à 21h27 following a purchase from 31/12/2018

I systematically recommend this site because the customer service is reassuringly professional!

Translated reviews

Acheteur Vérifié

Published on 06/01/2019 à 14h14 following a purchase from 28/12/2018

thank you

Translated reviews

Acheteur Vérifié

Published on 05/01/2019 à 20h17 following a purchase from 29/12/2018

I am satisfied with my order and thank you for the gifts. However, how to use the salt bath.
Thanks again.

Translated reviews

Acheteur Vérifié

Published on 05/01/2019 à 14h46 following a purchase from 02/01/2019

Very fast delivery!! Products top-notch as usual

Translated reviews

Acheteur Vérifié

Published on 04/01/2019 à 14h32 following a purchase from 31/12/2018

I did not give feedback because I just started

Translated reviews

Acheteur Vérifié

Published on 03/01/2019 à 20h36 following a purchase from 20/12/2018

I am very pleased

Translated reviews

Acheteur Vérifié

Published on 03/01/2019 à 09h44 following a purchase from 25/12/2018

This is a very important site for me, I find what I need and the products are incomparable to other products found in the cosmetic market

Translated reviews

Acheteur Vérifié

Published on 01/01/2019 à 17h41 following a purchase from 19/12/2018

Excellent service and I also received 4 additional gifts. Thank you HT26

Translated reviews

Acheteur Vérifié

Published on 30/12/2018 à 00h10 following a purchase from 25/12/2018

Ras
................

Translated reviews

Acheteur Vérifié

Published on 29/12/2018 à 20h56 following a purchase from 26/12/2018

Fast delivery and well-packaged product.

Translated reviews

Acheteur Vérifié

Published on 28/12/2018 à 21h49 following a purchase from 21/12/2018

Very good

Translated reviews