HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
I am 2 weeks into using it and I don't see any change I still have pimples on my face and body and my skin is dull
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Response from HT26
Hello madam We thank you for sharing your experience with HT26. Our team of pharmacy doctors formulates natural and quality products, based on carefully selected plants and vitamins for their effectiveness. These products, which are as natural as possible, offer lasting but gradual results. The results will also depend on your skin type and what you have used before HT26 products. For any advice or questions, we invite you to contact us at 0140185100 or 0668918825, we are at your complete disposal. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2024
I received my order and I was so excited to open it only to start crying after realizing that one big bottle and small face toner were broken. I still don’t understand how HT26 didn’t put in anything to secure the bottles!! Poor packaging
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Response from HT26
Good morning my dear, We thank you for sharing your experience with HT26 Laboratory. First of all, we apologize for the inconvenience. Indeed, we called you about this situation and we sent you other products, with strong packaging. Don't hesitate to call us at 0668918825, or 0140185100 if you have any questions or problems, we will be at your disposal to answer your questions. The HT26 Team wishes you a nice day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/07/2024
I have received my package. But like my last order, I received the 500ml cream instead of the 500ml milk. And the transparent whitening soap instead of the purifying whitening soap: see attached photo. 'I would like to know what is happening with this range and its box?
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. We apologize for the inconvenience caused. Indeed, we have contacted you and we have resent the product that you actually ordered. However, regarding the White Essence range, some products like the Whitening Soap are out of stock. That is why, for many months, we have modified the Box and replaced the missing products. Everything is indicated on the website www.ht26.com, where you can find all the information you need, and we invite you to consult it before placing an order. We are also at your disposal to answer your questions or provide advice at 0140185100 or 0668918825. The HT26 team wishes you an excellent day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/06/2024
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2024
I love it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2024
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2024
Easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2024
Fast delivery and very effective product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2024
Thank you
Package received quickly and the tea oil works really well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2024
Received on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2024
Quality of products
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2024
Well, I can't give the deserved star yet since I bought it, there hasn't been much effect on me, maybe I should wait a bit longer, I will come back to you at that time, best regards.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Please know that our team of pharmacy doctors formulates our products based on plants and vitamins, ingredients selected for their quality and effectiveness. Our products allow you to achieve progressive, but natural and lasting results. Do not hesitate to contact us at 0140185100 or 0668918825, we are at your complete disposal to answer your questions and advise you if necessary. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2024
I received my orders well..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2024
I am very happy to have received my orders in less than a week and also the gifts in the box thank you ht26
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2024
Always satisfied with HT26
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2024
I am very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2024
I really appreciated my order this time. It seems like an improved formula. Visible results only after a few applications
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Response from HT26
Hello, Thank you for your order with HT26. We are delighted to know that you had a positive experience and that our products fully satisfied you. Your feedback is valuable to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you again soon. The HT26 Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2024
Hello, I am satisfied with your products.
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Response from HT26
Hello, Thank you for your order at HT26. We are delighted to know that you had a positive experience and that our products fully satisfied you. Your feedback is precious to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you soon. HT26 Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
Delivery is fast, and I am very satisfied with my order.
I highly recommend it.
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Response from HT26
Hello, Thank you for your order at HT26. We are delighted to know that you had a positive experience and that our products fully satisfied you. Your feedback is precious to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you soon. HT26 Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2024
Easy to use
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Response from HT26
Hello, Thank you for ordering from HT26. We are delighted to hear that your experience was positive and that you were completely satisfied with our products. We appreciate your feedback and thank you for taking the time to share your experience with us. We look forward to serving you in the future. HT26 Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/06/2024
The service is fast
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Response from HT26
Hello, Thank you for your order at HT26. We are delighted to know that you had a positive experience. Your feedback is precious to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you soon. HT26 Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2024
The cream preparation made my complexion darker, where is this lightening, mattifying effect, blah blah, on the contrary I have become darker and darker. I am very disappointed, it's money thrown out the window.
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Response from HT26
Hello madam, We thank you for sharing your experience with HT26. Our team of pharmacy doctors formulates our products based on carefully selected plants and vitamins for their quality and effectiveness. Please note that each product line is designed to meet different needs and corresponds to different skin types. That is why we recommend consulting our experts before placing an order, to guarantee you a satisfactory result. We invite you to contact us at 0140185100, at 0668918825, or by email at [email protected], we are at your complete disposal to advise you and answer all your questions. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/06/2024
Top notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/06/2024
Cool
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2024
I am discovering the product, for now, nothing to say. All the time it is the same gift, the soap, thank you.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Indeed, we always strive to satisfy you as best as we can, and we offer you a soap from the WAX range with every order, carefully formulated by our pharmacy doctors to restore radiance to your skin. You can find different formulas (Hibiscus, Argan, Cocoa, Shea, and Coconut) in your orders. Of course, you receive more gifts depending on your purchase amount. If you have any questions, do not hesitate to contact us at 0140185100 or 0668918825, we are at your complete disposal. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2024
I have always been leaving 5 stars because I have been using HT26 for many years and have seen different results on my face and body. HT26 has very good products that help lighten dark spots and also brighten your skin. The good products that do not have any harsh chemicals. My family and friends always say how beautiful my skin complexion looks. Thanks to HT26 products because I can never leave without them. I have introduced HT26 to my 2 sisters and they loved the products. Thanks HT26 for your good skincare products.
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Response from HT26
Hello Goretti, Thank you for ordering from HT26. We are delighted to hear that your experience was positive and that you were completely satisfied with our products. We appreciate your feedback and thank you for taking the time to share your experience with us. We look forward to serving you in the future. HT26 Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2024
I ordered the anti-spot lightening topsygel milk but I received the light complexion topsygel milk.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Regarding the Topsygel lightening milk, it has indeed undergone some modifications to its packaging for marketing reasons, and we have indeed marked 'light complexion' instead of 'anti-spots'. However, we confirm that the formula is exactly the same and that consequently, the results are also the same. So do not worry, this product will still help you fight against spots as well as their appearance. If you have any questions, do not hesitate to contact us at 0668918825 or 0140185100, we are at your complete disposal. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/05/2024
Content is effective.
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Response from HT26
Hello, Thank you for your interest in our brand. Best regards, HT26 Customer Service,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/06/2024
Very good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/06/2024
Fast delivery
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Response from HT26
Dear Paulette, Thank you for ordering from HT26. We are delighted to hear that you had a positive experience. We value your feedback and appreciate you taking the time to share your experience. We look forward to hearing from you soon. HT26 Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/06/2024
Great
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Response from HT26
Hello madam, Thank you for your comment. We always strive to ensure your satisfaction, and we will always be there at your disposal. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/06/2024
Hello, I did not receive the product that I saw in the photo.
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Following our phone conversation, we confirm that the Topsygel Serum, the one you ordered, has undergone some modifications to its label for marketing reasons. Indeed, the label of this product no longer mentions 'anti-spots', but we confirm that the formula has not changed, it remains perfectly identical, which means that the benefits of the product remain the same and that it still fights against spots as well as their appearance on your skin. We thank you for your understanding. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2024
I bought products and mistakenly paid the shipping fees twice and since then I have been chasing them for a refund.
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Response from HT26
Hello madam, As a reminder, you placed two orders at the same time to Senegal, and we suggested combining these two orders to save on shipping costs. Indeed, you pay a total of 40 euros for shipping to this destination, but we pay more for that. We confirmed that we would refund you the shipping fees when we received the DHL invoice for the transit of your package. To date, this is still not the case. But we confirm once again, despite our many exchanges, that you will be refunded shortly for the difference between the amount you paid and what DHL charged us. We thank you for your patience and understanding. The HT26 team wishes you an excellent day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2024
Very fast shipping. I am starting to regain the glow of my skin that I had lost. I hope to continue to see an improvement in my skin. Thank you.
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Response from HT26
Hello Nelisa, Thank you for your order with HT26. We are delighted to know that you had a positive experience and that our products fully satisfied you. Your feedback is precious to us and we are grateful that you took the time to share your experience. We hope to have the pleasure of serving you again soon. HT26 Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2024
I give them this rating because the postage was very good even though I received the coupon not to pay my postage because generally if you order something with no postage it takes weeks or even months but I was really surprised at the speed with which I received my package. Moreover, they honored the coupon.
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Response from HT26
Hello madam, We thank you for your message. Indeed, we offered you a welcome coupon that gave you access to free shipping fees. It was therefore normal for us to respect that. On the other hand, we are delighted to learn of your satisfaction regarding the speed of the shipment. Indeed, your package is shipped by DHL, which does not neglect the delivery of your orders. The HT26 team thanks you once again for your comment and wishes you an excellent day.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/06/2024
Very satisfied.
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Response from HT26
Hello, Thank you for your order with HT26. We are delighted to know that you had a positive experience and that our products fully satisfied you. Your feedback is precious to us and we are grateful that you took the time to share your experience. HT26 Customer Service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2024
Very well packaged, and the shipping was very fast and professional
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Response from HT26
Hello madam, Thank you for sharing your experience with HT26. Indeed, we always make sure to pack your products so that they do not suffer any damage during delivery. We always prepare your package on the same day (unless you order between Friday 5:30 PM and Sunday), and ship it the same day. You generally receive it within 24 hours, or a maximum of 48 hours. If you have any questions, do not hesitate to contact us at 06.68.91.88.25, or at 01.40.18.51.00, we are at your complete disposal. The HT26 team wishes you an excellent day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2024
Very satisfied, good continuation
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Response from HT26
Hello, We are very marked by the interest you show in our brand. We do our best to ensure that you are satisfied according to your needs. Best regards, The HT26 customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2024
The best skin care products. I have been using their products for over 30 years now and I am still impressed with whichever one I used. Thank you for helping my colored people out
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2024
excellent easy to find products, the products are well explained
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