Customer reviews of HT26

8,8 /10

Based on 6 797 published reviews

5 4 507 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1, 2 and 5 stars

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Acheteur Vérifié

Published on 14/04/2023 à 18h37 following a purchase from 06/04/2023

The products arrived perfectly packaged and of good quality as mentioned, it was a fast delivery and I also received beautiful gifts, thank you for your service.

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Acheteur Vérifié

Published on 14/04/2023 à 17h14 following a purchase from 07/04/2023

Well received my order, well packaged and especially with nice little surprises inside. Thank you

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Acheteur Vérifié

Published on 14/04/2023 à 00h27 following a purchase from 06/04/2023

I received my products and I love them.

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Acheteur Vérifié

Published on 13/04/2023 à 20h07 following a purchase from 22/03/2023

It will soon be 1 month since I haven't received my order. Moreover, you send me your verified reviews. You should have started from the beginning to see if I received my order or not, and the worst part is that I can't reach you by phone. I reported that I haven't received my order yet but nothing, no response.

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Response from HT26 Published on 14/04/2023

Hello, On the tracking of your package, I see that the delivery could not be made and that your package would be sent to a pickup point. I invite you to contact the local post office directly so that you can find out where to collect your package. We remain available at this number if needed: 01 40 18 51 00

Acheteur Vérifié

Published on 13/04/2023 à 08h22 following a purchase from 05/04/2023

Good products.

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Acheteur Vérifié

Published on 12/04/2023 à 15h13 following a purchase from 05/04/2023

Great

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Acheteur Vérifié

Published on 11/04/2023 à 14h28 following a purchase from 04/04/2023

Hello, I am still waiting for my order placed since 04/04. Thank you for checking your shipments before asking for feedback.

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Response from HT26 Published on 14/04/2023

Hello Madam, Your opinion surprises us quite a bit, considering that you picked up your package yesterday at the relay point.

Acheteur Vérifié

Published on 11/04/2023 à 13h11 following a purchase from 04/04/2023

I would like you to further improve customer service, since the products cost us a sum to achieve the goal of a good shade, but personally noticing that you sent me the Beauty capsules already nearing expiration curiously it was a product that was not on my order instead it was vitality capsules... and I made a complaint to not have a favorable response and I am the one who bears the loss since this product is expired, I was not satisfied and your service was unable to restore my rights, moreover for my daughter's topsygel range there was almost nothing of the serum but it's a bit disappointing, I always place orders over 900€ but I do not expect dissatisfaction improve your services by checking the products and not substituting one product for another thank you.

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Response from HT26 Published on 14/04/2023

Hello, We have taken your feedback into account and we are working daily to improve our customer service to provide you with the best service. We are sorry that you experienced this bad experience. We will ensure that these mistakes do not happen again during your future orders. Hoping that you were able to enjoy the rest of your products without any other problems.

Acheteur Vérifié

Published on 10/04/2023 à 12h10 following a purchase from 23/03/2023

One product did not arrive and no one contacted me when I claimed it

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Response from HT26 Published on 14/04/2023

Hello Madam, Could you please provide us with the missing product? You can contact us at this number so that we can assist you on this matter: 06 68 91 88 25

Acheteur Vérifié

Published on 10/04/2023 à 12h07 following a purchase from 23/03/2023

Gifts not received and no response to my message about this

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Response from HT26 Published on 14/04/2023

Hello Madam, We apologize for the missing gifts, hoping that your order meets your expectations despite the missing gifts.

Acheteur Vérifié

Published on 07/04/2023 à 06h22 following a purchase from 30/03/2023

The products are great, but the estimated number of days for delivery was not respected at all. From now on, it should be reviewed and remedied.

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Acheteur Vérifié

Published on 06/04/2023 à 14h06 following a purchase from 29/03/2023

Very responsive site and very fast delivery, now to see the effectiveness of the ordered products

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Acheteur Vérifié

Published on 06/04/2023 à 12h49 following a purchase from 28/03/2023

Very good products, and the delivery was very fast.

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Acheteur Vérifié

Published on 05/04/2023 à 13h56 following a purchase from 29/03/2023

I haven't received my entire order yet. I paid 25 euros for express delivery and it's been a week and I've only received a fifth of my order on April 4, 23. I'm not happy at all. Diane

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Acheteur Vérifié

Published on 04/04/2023 à 18h37 following a purchase from 28/03/2023

Everything is fine

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Acheteur Vérifié

Published on 04/04/2023 à 11h35 following a purchase from 28/03/2023

I like my purchases

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Acheteur Vérifié

Published on 03/04/2023 à 17h26 following a purchase from 27/03/2023

Order arrived in excellent condition. I know the products because I use them often. Excellent quality

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Acheteur Vérifié

Published on 02/04/2023 à 17h01 following a purchase from 26/03/2023

I love your brand mashalla

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Acheteur Vérifié

Published on 02/04/2023 à 15h34 following a purchase from 26/03/2023

I am very disappointed with the customer service that is unable to resend my order which was returned to them, supposedly the person in charge is absent for a few days. Ht26 is an old company and should be able to resolve these minor issues without delay.

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Response from HT26 Published on 20/04/2023

Thank you, it has been done. There was an address problem, you had ordered to an old address. The package was returned to us at our expense and the reshipment to your new address should be at our expense, so it is very wise to understand that this is a decision that must be made by a hierarchical manager following an error on your part. Best regards, Customer service

Acheteur Vérifié

Published on 02/04/2023 à 12h19 following a purchase from 25/03/2023

Great

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Acheteur Vérifié

Published on 01/04/2023 à 08h00 following a purchase from 13/03/2023

Excellent.

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Acheteur Vérifié

Published on 31/03/2023 à 16h46 following a purchase from 24/03/2023

I love your products and delivery was the best ...

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Acheteur Vérifié

Published on 29/03/2023 à 16h30 following a purchase from 21/03/2023

Very professional

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Acheteur Vérifié

Published on 28/03/2023 à 12h45 following a purchase from 21/03/2023

Good as usual

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Acheteur Vérifié

Published on 28/03/2023 à 00h53 following a purchase from 19/03/2023

I received my package 48 hours after my order, really great!

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Acheteur Vérifié

Published on 27/03/2023 à 11h52 following a purchase from 20/03/2023

Work great in my skin

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Acheteur Vérifié

Published on 26/03/2023 à 14h05 following a purchase from 19/03/2023

Fast shipping and 100% original

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Acheteur Vérifié

Published on 26/03/2023 à 09h40 following a purchase from 07/03/2023

I am satisfied with my order

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Response from HT26 Published on 20/04/2023

We are happy to see your satisfaction Thank you

Acheteur Vérifié

Published on 25/03/2023 à 16h18 following a purchase from 17/03/2023

I am very satisfied with the delivery and navigation. Thank you.

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Acheteur Vérifié

Published on 25/03/2023 à 15h30 following a purchase from 17/03/2023

Hello, I give you 8 out of 10, congratulations.

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Acheteur Vérifié

Published on 24/03/2023 à 22h28 following a purchase from 16/03/2023

I am not happy with the person who packed my order, the person omitted the topsygel lightening cream that I paid for. How do I get the cream?

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Acheteur Vérifié

Published on 24/03/2023 à 09h02 following a purchase from 06/03/2023

My order arrived well. The service was fast. Thank you.

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Response from HT26 Published on 30/03/2023

Thank you for this review! We are satisfied with it.

Acheteur Vérifié

Published on 23/03/2023 à 18h27 following a purchase from 16/03/2023

Really satisfied with the way my order was processed. I would like to say that this lady did her job with respect and professionalism. We need brave women like her to move things forward. Congratulations.

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Response from HT26 Published on 30/03/2023

We warmly thank you for expressing your satisfaction. Best regards, Eym. from HT26 Customer Service.

Acheteur Vérifié

Published on 22/03/2023 à 17h55 following a purchase from 15/03/2023

I received my package yesterday, and I started using the products, I find that it is a great product for my spots, thank you very much.

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Response from HT26 Published on 30/03/2023

Hello, yes our products meet the needs of the customers. It is a pleasure to know you are satisfied. Best regards, customer service,

Acheteur Vérifié

Published on 22/03/2023 à 17h09 following a purchase from 15/03/2023

I still have not received my delivery since there is an address error.

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Response from HT26 Published on 30/03/2023

Hello, The address error comes from your search for relays, an inadvertent mistake. But to allow you to receive your products quickly, we brought them back to you yesterday without waiting for the return of the package that was at the relay far from your home. Best regards, The customer service team.

Acheteur Vérifié

Published on 20/03/2023 à 19h27 following a purchase from 13/03/2023

I have not received my order. It has already been more than a week since I ordered and I paid 26 euros for shipping fees. I need my package or a refund. Thank you.

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Acheteur Vérifié

Published on 20/03/2023 à 18h46 following a purchase from 13/03/2023

Hello, I am very satisfied with your welcome, your service, and all the products, very good product, I really like the creams.

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Response from HT26 Published on 30/03/2023

Hello, We appreciate your message. It motivates us more and more every day. Best regards, Customer service

Acheteur Vérifié

Published on 20/03/2023 à 18h31 following a purchase from 12/03/2023

Super good product, fast delivery and thank you for the nice little gift.

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Response from HT26 Published on 30/03/2023

Thank you for your message. It was a pleasure for us to let you discover other products in samples. Best regards, The HT26 customer service team.

Acheteur Vérifié

Published on 20/03/2023 à 16h40 following a purchase from 13/03/2023

0 customer care.

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Acheteur Vérifié

Published on 20/03/2023 à 10h07 following a purchase from 01/03/2023

The product I ordered (intensive anti-spot cream) had a small piece of glass inside, I request a refund or replacement. Best regards.

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