HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.
I waited almost a month to receive my order. The ordered product was out of stock and I was not informed. During my various calls, I spoke to a gentleman who made promises that were not kept. I think customers deserve more attention. Fortunately, the last salesperson I had offered me something in return.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2019
The site was easy to navigate and ordering was very simple. I am very happy with the service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2019
Delivery on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2019
Received the order earlier than expected, well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2019
This was excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2019
Good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2019
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/09/2019
delivery in accordance with the order Thank you for the free samples
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Response from HT26
Hello,
We thank you for your comment
We are delighted to have been able to satisfy you
Looking forward to seeing you again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2019
Great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
Very good and serious.. I even received extra products not ordered... thank you very much
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Response from HT26
Hello,
We thank you for your comment
The products received that were not ordered are gifts, for your greatest pleasure
Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
The site is very well designed, you can do your shopping without any difficulties. I really liked the advice section which provides solutions according to the type of problem to solve. It helps to guide your choice among so many products. The delivery is very fast. And, I love the samples that accompany the orders, in fact, it is thanks to discovering a soap sample that I had to place my order. Overall, nothing to say. Hence my loyalty to HT26.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Package well wrapped, products well protected, fast and respected deadlines, in short nothing to say all sites should do like this
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Great. Well formulated. informative
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Very good I received the package very quickly I recommend thank you for your speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2019
Clear and concise
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2019
I am very disappointed, for a first time with you, the experience was unpleasant, a girl I spoke to on the phone was disrespectful and refused to give me her name, obviously the delivery took longer than expected. Honestly, I don't want to go through that again.
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Response from HT26
Hello,
We are sorry to hear that
We apologize
Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
Fast delivery, careful packaging. And thank you for the gifts
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2019
I received my order. It was super fast. After only 3 days. I hope the products are super fast like the fast delivery. Except that my planned gifts were not in the package. Maybe you forgot to put them in the package. Otherwise, the delivery was fast super fast. Thank you very much .... it's better to order on your site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2019
It's very good but be careful I was debited twice for the same order and I am waiting for the refund thank you
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Response from HT26
Hello
We apologize
This is due to a technical issue on our website
But it can be resolved very quickly by contacting us by phone or by email: [email protected] to report the issue
Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
I received my package very quickly I am very happy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2019
It's perfect thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2019
Great service and very fast, keep it up thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2019
Top service, sample gifts and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2019
Great, simple and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2019
Fast and punctual service. Thank you again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2019
I received the products well, thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/08/2019
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/08/2019
Very happy with my purchase. Top delivery service. Well packaged parcel.
Thank you for the little gift.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/08/2019
Reliable site for product selection
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/08/2019
First, after ordering I did not receive a confirmation email, this should be automatic, yet after I contacted customer service via WhatsApp who asked me to write an email to claim my confirmation email. I have already submitted my problem to HT26 via WhatsApp, is it still up to me the customer to send an email? What is the purpose of the WhatsApp number on the HT26 site then? It is a lack of seriousness and respect towards the clientele. Thanks to my order number, the person I chatted with on WhatsApp was supposed to contact customer service and take care of my case and not even a hello, what can I do for you? Nothing, no polite formula, I don't know where you recruit your employees but they have not received any serious training and on top of that, there are grammar and spelling mistakes with this person!!! HT26 is still a big brand!!! My confirmation email came days later, in short, a lack of professionalism in the service, it felt like my little niece who in her spare time does overtime for online sales
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/08/2019
I had an unpleasant surprise after validating the banking data, there was an error message during payment followed by an email asking me to redo the order. I redid the order and was debited twice the same amount and I only received one order. Until now, no response from customer service after reporting.
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Response from HT26
Hello,
After checking on our payment platform, we have received only one payment for the amount of your order
Do not hesitate to contact your bank in case of any issues
Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2019
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/08/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/08/2019
The delivery was super fast! Now let's see if the product works ;)
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 15/08/2019
Fast delivery but for a purchase of 113€, there was no gift inside. And compared to the previous order, incomplete optimism range and disrespectful customer service because after several complaints and follow-ups, no reaction from them. Disappointed
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2019
Disappointed
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