Customer reviews of HT26

8,8 /10

Based on 6 722 published reviews

5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 10/09/2019 à 22h16 following a purchase from 05/09/2019

Great. Well formulated. informative

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Acheteur Vérifié

Published on 09/09/2019 à 22h59 following a purchase from 05/09/2019

Very good I received the package very quickly I recommend thank you for your speed

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Acheteur Vérifié

Published on 09/09/2019 à 20h16 following a purchase from 03/09/2019

Clear and concise

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Acheteur Vérifié

Published on 09/09/2019 à 11h09 following a purchase from 21/08/2019

Hello, upon opening the package, the Topsygel shower emulsion bottle was poorly closed and the liquid had spilled onto the other bottles, which forced me to clean the entire shipment despite the cellophane packaging around it... not very pleasant!!

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Response from HT26 Published on 18/10/2019

Hello,
We invite you to send us your complaint by email: [email protected]
Best regards

Acheteur Vérifié

Published on 08/09/2019 à 19h07 following a purchase from 02/09/2019

Satisfied with the product and fast delivery.

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Acheteur Vérifié

Published on 08/09/2019 à 06h21 following a purchase from 27/08/2019

I am very disappointed, for a first time with you, the experience was unpleasant, a girl I spoke to on the phone was disrespectful and refused to give me her name, obviously the delivery took longer than expected. Honestly, I don't want to go through that again.

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Response from HT26 Published on 18/10/2019

Hello,
We are sorry to hear that
We apologize
Best regards

Acheteur Vérifié

Published on 07/09/2019 à 22h51 following a purchase from 05/09/2019

Fast delivery, careful packaging. And thank you for the gifts

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Acheteur Vérifié

Published on 07/09/2019 à 19h42 following a purchase from 04/09/2019

I received my order. It was super fast. After only 3 days. I hope the products are super fast like the fast delivery. Except that my planned gifts were not in the package. Maybe you forgot to put them in the package. Otherwise, the delivery was fast super fast. Thank you very much .... it's better to order on your site

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Acheteur Vérifié

Published on 07/09/2019 à 15h34 following a purchase from 28/08/2019

Shipping was quite fast. I am just disappointed with the damaged products I received and how expensive they are.

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Acheteur Vérifié

Published on 07/09/2019 à 08h15 following a purchase from 01/09/2019

It's very good but be careful I was debited twice for the same order and I am waiting for the refund thank you

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Response from HT26 Published on 18/10/2019

Hello
We apologize
This is due to a technical issue on our website
But it can be resolved very quickly by contacting us by phone or by email: [email protected] to report the issue
Best regards

Acheteur Vérifié

Published on 07/09/2019 à 07h40 following a purchase from 03/09/2019

No issues

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Acheteur Vérifié

Published on 06/09/2019 à 23h48 following a purchase from 02/09/2019

I received my package very quickly I am very happy

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Acheteur Vérifié

Published on 05/09/2019 à 22h46 following a purchase from 29/08/2019

It's perfect thank you

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Acheteur Vérifié

Published on 05/09/2019 à 08h05 following a purchase from 02/09/2019

Very good

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Acheteur Vérifié

Published on 04/09/2019 à 23h27 following a purchase from 02/09/2019

Great service and very fast, keep it up thank you very much

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Acheteur Vérifié

Published on 04/09/2019 à 13h42 following a purchase from 27/08/2019

The product cap arrived completely broken and I was given a different gift than the one I chose.

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Acheteur Vérifié

Published on 04/09/2019 à 10h25 following a purchase from 21/08/2019

Top service, sample gifts and fast delivery.

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Acheteur Vérifié

Published on 03/09/2019 à 12h59 following a purchase from 29/08/2019

very good

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Acheteur Vérifié

Published on 03/09/2019 à 07h51 following a purchase from 17/08/2019

I must say that I am quite disappointed... Usually, I use Bedon products that I also buy online and I have never had any problems... For once that I decide to try HT26, the 2 promised gift products did not arrive!!!... and yet, they are clearly listed on invoice 2019-08-17 #FA086108...

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Acheteur Vérifié

Published on 02/09/2019 à 21h47 following a purchase from 28/08/2019

Order received very quickly, very good site, nothing to say for now. I am very satisfied

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Acheteur Vérifié

Published on 02/09/2019 à 09h11 following a purchase from 28/08/2019

Very good

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Acheteur Vérifié

Published on 01/09/2019 à 20h54 following a purchase from 29/08/2019

Great, simple and fast

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Acheteur Vérifié

Published on 01/09/2019 à 20h31 following a purchase from 29/08/2019

Fast and punctual service. Thank you again

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Acheteur Vérifié

Published on 31/08/2019 à 22h27 following a purchase from 28/08/2019

I received the products well, thank you very much

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Acheteur Vérifié

Published on 31/08/2019 à 21h43 following a purchase from 24/08/2019

Good

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Acheteur Vérifié

Published on 30/08/2019 à 20h36 following a purchase from 27/08/2019

Good.

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Acheteur Vérifié

Published on 30/08/2019 à 18h48 following a purchase from 29/08/2019

Very happy with my purchase. Top delivery service. Well packaged parcel.
Thank you for the little gift.

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Acheteur Vérifié

Published on 30/08/2019 à 08h33 following a purchase from 21/08/2019

Reliable site for product selection

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Acheteur Vérifié

Published on 29/08/2019 à 22h58 following a purchase from 22/08/2019

I could have given 5 stars if I had received my entire order and the promised gifts

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Acheteur Vérifié

Published on 28/08/2019 à 23h34 following a purchase from 09/08/2019

First, after ordering I did not receive a confirmation email, this should be automatic, yet after I contacted customer service via WhatsApp who asked me to write an email to claim my confirmation email. I have already submitted my problem to HT26 via WhatsApp, is it still up to me the customer to send an email? What is the purpose of the WhatsApp number on the HT26 site then? It is a lack of seriousness and respect towards the clientele. Thanks to my order number, the person I chatted with on WhatsApp was supposed to contact customer service and take care of my case and not even a hello, what can I do for you? Nothing, no polite formula, I don't know where you recruit your employees but they have not received any serious training and on top of that, there are grammar and spelling mistakes with this person!!! HT26 is still a big brand!!! My confirmation email came days later, in short, a lack of professionalism in the service, it felt like my little niece who in her spare time does overtime for online sales

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Acheteur Vérifié

Published on 27/08/2019 à 21h54 following a purchase from 25/08/2019

I really like the products sold by the store

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Acheteur Vérifié

Published on 24/08/2019 à 18h44 following a purchase from 31/07/2019

The delivery took longer than I expected. I was really afraid of losing my money for nothing. The test is really okay

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Acheteur Vérifié

Published on 24/08/2019 à 18h05 following a purchase from 16/08/2019

I had an unpleasant surprise after validating the banking data, there was an error message during payment followed by an email asking me to redo the order. I redid the order and was debited twice the same amount and I only received one order. Until now, no response from customer service after reporting.

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Response from HT26 Published on 18/10/2019

Hello,
After checking on our payment platform, we have received only one payment for the amount of your order
Do not hesitate to contact your bank in case of any issues
Best regards

Acheteur Vérifié

Published on 24/08/2019 à 16h47 following a purchase from 22/08/2019

Nothing to say

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Acheteur Vérifié

Published on 23/08/2019 à 21h48 following a purchase from 15/08/2019

Good

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Acheteur Vérifié

Published on 23/08/2019 à 21h18 following a purchase from 21/08/2019

Quality of the products is impeccable.
A little more attention to detail, for example (makeup bags, 50ml milk samples, .......).
Speed in delivery.
Top!!!

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Acheteur Vérifié

Published on 23/08/2019 à 10h24 following a purchase from 19/08/2019

The delivery was super fast! Now let's see if the product works ;)

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Acheteur Vérifié

Published on 20/08/2019 à 18h07 following a purchase from 15/08/2019

I still don't understand why the catalog shows prices one euro cheaper than the site. As a result, online buyers find themselves somewhat misled.

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Acheteur Vérifié

Published on 20/08/2019 à 01h10 following a purchase from 11/08/2019

Disappointed

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Acheteur Vérifié

Published on 19/08/2019 à 23h38 following a purchase from 09/08/2019

Very good, I find your site excellent, the products of very good quality suit me perfectly, great

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