Customer reviews of HT26

8,8 /10

Based on 6 722 published reviews

5 4 442 66% 4 1 317 20% 3 411 6% 2 172 3% 1 380 6%

Summary of reviews

HT26 consistently delivers fast delivery, careful packaging, and a broad inclusion of gifts and samples that enhance the unboxing experience. Customers highlight reliable on-time arrival, well-protected products, and the generous number of samples and gifts that accompany orders. The product range is repeatedly praised for effectiveness and skin-friendly results, with long-term loyalty noted by many who have used HT26 for years. The service is described as efficient and pleasant, with positive interactions such as helpful sales staff and smooth order processes.

Reviews 1, 3, 4 and 5 stars

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Acheteur Vérifié

Published on 21/11/2018 à 21h17 following a purchase from 18/11/2018

Nothing to report on this point I am rather satisfied

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Acheteur Vérifié

Published on 21/11/2018 à 15h15 following a purchase from 14/11/2018

Hello, I rated it average because the order took time to arrive.

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Response from HT26 Published on 27/11/2018

Hello Mr. Ineza. We thank you for your comment. Indeed, the delivery time can be extended for various reasons. Do not hesitate to contact us if this happens again, we can inform you about the location of your package. Best regards

Acheteur Vérifié

Published on 19/11/2018 à 23h35 following a purchase from 15/11/2018

I received the order of another person

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Response from HT26 Published on 22/11/2018

Hello Mrs. Kouanda, We thank you for your comment. We invite you to make your complaint by email to better handle your request. Best regards

Acheteur Vérifié

Published on 15/11/2018 à 16h06 following a purchase from 09/11/2018

very satisfied.

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Acheteur Vérifié

Published on 12/11/2018 à 22h58 following a purchase from 07/11/2018

So good

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Acheteur Vérifié

Published on 11/11/2018 à 21h30 following a purchase from 07/11/2018

Thank you for your, service, also fast.

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Acheteur Vérifié

Published on 10/11/2018 à 22h23 following a purchase from 05/11/2018

Very good thank you

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Acheteur Vérifié

Published on 10/11/2018 à 16h50 following a purchase from 08/11/2018

Good site. Order arrived on time.

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Acheteur Vérifié

Published on 10/11/2018 à 11h04 following a purchase from 28/10/2018

Not bad

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Acheteur Vérifié

Published on 09/11/2018 à 21h00 following a purchase from 03/11/2018

Slow delivery but good product.

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Acheteur Vérifié

Published on 09/11/2018 à 20h18 following a purchase from 02/11/2018

Super cool!

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Acheteur Vérifié

Published on 09/11/2018 à 08h03 following a purchase from 31/10/2018

Very good, impeccable service, careful and attentive. I recommend!

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Acheteur Vérifié

Published on 09/11/2018 à 06h47 following a purchase from 05/11/2018

satisfied

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Acheteur Vérifié

Published on 08/11/2018 à 12h47 following a purchase from 02/11/2018

Good presentation of products

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Acheteur Vérifié

Published on 08/11/2018 à 11h29 following a purchase from 03/11/2018

That's good, it's going well

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Acheteur Vérifié

Published on 07/11/2018 à 23h06 following a purchase from 27/10/2018

The site is reliable. At first, I had doubts but I thought nothing ventured, nothing gained. I want to try and I sat in front of my computer to place my order.

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Acheteur Vérifié

Published on 07/11/2018 à 21h06 following a purchase from 01/11/2018

It's the ideal place to be sure to buy a quality product

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Acheteur Vérifié

Published on 07/11/2018 à 20h22 following a purchase from 17/10/2018

I have been subscribed to HT26 for several years. The service is always top-notch! I have beautiful skin, all the ranges I use suit me wonderfully (gold and argan, topsy gel, white essence, caviar). I rotate these ranges because it renews the glow and suppleness of my skin each time. To all those who read me, I recommend this product. I trust HT26 products... You are the Best forever!!! Always be shiny and feel your beauty guys!!!!

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Acheteur Vérifié

Published on 07/11/2018 à 01h56 following a purchase from 24/10/2018

Very interesting

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Acheteur Vérifié

Published on 06/11/2018 à 09h49 following a purchase from 22/10/2018

Good

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Acheteur Vérifié

Published on 01/11/2018 à 22h13 following a purchase from 25/10/2018

I just received my order. Very fast shipping. For effectiveness, it's still too early. Thank you

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Acheteur Vérifié

Published on 29/10/2018 à 22h45 following a purchase from 06/10/2018

Very good, service with punctuality

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Acheteur Vérifié

Published on 29/10/2018 à 07h31 following a purchase from 13/10/2018

Easy to find products

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Acheteur Vérifié

Published on 28/10/2018 à 06h38 following a purchase from 13/10/2018

Very reliable

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Acheteur Vérifié

Published on 28/10/2018 à 02h57 following a purchase from 14/10/2018

Good, enough information about the products.

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Acheteur Vérifié

Published on 27/10/2018 à 21h00 following a purchase from 24/10/2018

super happy

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Acheteur Vérifié

Published on 27/10/2018 à 10h16 following a purchase from 22/10/2018

R to D

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Acheteur Vérifié

Published on 27/10/2018 à 00h23 following a purchase from 23/10/2018

Very satisfied, the site is reliable and the delivery is fast

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Acheteur Vérifié

Published on 26/10/2018 à 13h49 following a purchase from 30/09/2018

none, item lost in customs, customer service really aggressive on the phone, not welcoming at all, really minimum service for assistance, moreover I paid the VAT tax twice, with you and then for customs

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Acheteur Vérifié

Published on 24/10/2018 à 14h41 following a purchase from 29/09/2018

Well.
But the shipping costs are a bit high

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Response from HT26 Published on 30/10/2018

Hello Mrs. Bakodok,
Thank you for your comment.
We offer home delivery within 2 to 3 days against signature.
This justifies the amount of shipping costs.
Best regards

Acheteur Vérifié

Published on 22/10/2018 à 21h49 following a purchase from 07/10/2018

Very good

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Acheteur Vérifié

Published on 22/10/2018 à 19h19 following a purchase from 18/10/2018

Very good site and well secured

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Acheteur Vérifié

Published on 22/10/2018 à 08h58 following a purchase from 27/09/2018

One of my products arrived empty. No feedback from customer service.

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Response from HT26 Published on 23/10/2018

Hello Mrs. Diop, We thank you for your comment. We are sorry for this inconvenience. We invite you to contact us directly by email to make your complaint: [email protected] Best regards

Acheteur Vérifié

Published on 21/10/2018 à 13h26 following a purchase from 17/10/2018

Very good

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Acheteur Vérifié

Published on 21/10/2018 à 12h46 following a purchase from 11/10/2018

The shipping of the product is expensive in France metro area

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Response from HT26 Published on 23/10/2018

Hello Mrs. Memouaffo,
We thank you for your comment.
We offer you home delivery against signature within a maximum of 3 days for France.
This explains the amount of shipping fees.
Best regards

Acheteur Vérifié

Published on 20/10/2018 à 06h15 following a purchase from 16/10/2018

The site is nice.
But the description of the ranges needs to be improved according to customer needs. For example, I am a new customer and I have dark skin and I wanted a range to brighten my skin but not lighten it. The problem is that there are many products on the site and we get lost. The first range I bought on the site did not really meet my expectations. I even got pimples when I didn't have any before. Currently, I bought the repairing range that I will test.
In short, it would be good to define the products by type of needs

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Response from HT26 Published on 23/10/2018

Hello.
We thank you for your comment.
Your opinion is very useful to us.
We will try to clarify in response to your comment, otherwise do not hesitate to contact us by email or phone to get personalized advice before proceeding with the purchase.
The products are classified by range on the site.
If the names of the ranges do not help you find your way, you have the option to search for a product or a range according to your skin type.
Indeed, at the top of the site, the search bar "a solution to a problem" allows you to select your problem and get the different products to use to solve it.
In your case, we recommend using the White Essence range to reveal the glow of your complexion, hence the term "lightening".
Moreover, know that your results will be visible from 3 to 4 weeks by having a complete range and using it daily.
We remain reachable during the opening hours of your HT26 Paris store.
Best regards

Acheteur Vérifié

Published on 19/10/2018 à 23h51 following a purchase from 16/10/2018

Secure site

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Acheteur Vérifié

Published on 19/10/2018 à 18h32 following a purchase from 11/10/2018

Nothing, I have received my package well

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Acheteur Vérifié

Published on 18/10/2018 à 14h44 following a purchase from 28/09/2018

Well done and easy to navigate

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Acheteur Vérifié

Published on 18/10/2018 à 12h53 following a purchase from 04/10/2018

product was as displayed online

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