Customer reviews of HT26

8,8 /10

Based on 6 796 published reviews

5 4 506 66% 4 1 323 19% 3 412 6% 2 173 3% 1 382 6%

Summary of reviews

HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.

Reviews 1, 3 and 4 stars

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Acheteur Vérifié

Published on 25/05/2023 à 22h31 following a purchase from 17/05/2023

Order arrived on time, well packaged and protected

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Acheteur Vérifié

Published on 23/05/2023 à 17h15 following a purchase from 16/05/2023

I still haven't received my order!!!

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Response from HT26 Published on 23/05/2023

Hello, Given the holiday and the weekend following your order, it will take longer to arrive than usual. Thank you for your patience over the next 2 days, as your geographical location is international. Thank you.

Acheteur Vérifié

Published on 22/05/2023 à 15h32 following a purchase from 14/05/2023

Order well received despite the poor handling of the packaging. Box arrived torn. However, the package arrived on time. Fast service.

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Acheteur Vérifié

Published on 20/05/2023 à 08h52 following a purchase from 11/05/2023

Impossible to track the progress of the delivery

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Response from HT26 Published on 23/05/2023

Hello, Your order has been dropped off at a relay close to your home. This situation occurs when you are unreachable. I have sent you all the information by email.

Acheteur Vérifié

Published on 19/05/2023 à 16h12 following a purchase from 12/05/2023

I wanted the box to be a bit prettier because they were all messy

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Acheteur Vérifié

Published on 17/05/2023 à 22h07 following a purchase from 08/05/2023

Everything was easy and fast

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Acheteur Vérifié

Published on 17/05/2023 à 16h55 following a purchase from 10/05/2023

Nice experience thank you

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Acheteur Vérifié

Published on 15/05/2023 à 20h58 following a purchase from 07/05/2023

I am waiting it has been 5 days since I received

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Acheteur Vérifié

Published on 13/05/2023 à 18h59 following a purchase from 06/05/2023

Thank you

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Acheteur Vérifié

Published on 13/05/2023 à 14h07 following a purchase from 06/05/2023

Fast service
And lots of gifts

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Acheteur Vérifié

Published on 11/05/2023 à 17h13 following a purchase from 04/05/2023

Fast shipping, well-packaged parcel with 2 gifts what more could you ask for?! I take away one star because I haven't tried the purchased products yet. I will update my comment shortly.

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Acheteur Vérifié

Published on 11/05/2023 à 11h00 following a purchase from 01/05/2023

I did not receive the promised gifts

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Acheteur Vérifié

Published on 08/05/2023 à 12h39 following a purchase from 30/04/2023

I still haven't received my order

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Acheteur Vérifié

Published on 04/05/2023 à 21h36 following a purchase from 27/04/2023

Nothing to say, I am satisfied with my purchase

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Acheteur Vérifié

Published on 04/05/2023 à 18h26 following a purchase from 27/04/2023

Good experience even if communication was difficult. Once you get past the ordering stage, shipping and receiving 5* !! 3 days between sending and receiving in the USA. Thank you?

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Acheteur Vérifié

Published on 04/05/2023 à 11h12 following a purchase from 14/04/2023

It has been more than 3 weeks since I placed my order and I still have not received it, can I know why?

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Acheteur Vérifié

Published on 01/05/2023 à 11h29 following a purchase from 22/04/2023

Easy navigation and delivery in the best time

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Acheteur Vérifié

Published on 30/04/2023 à 22h06 following a purchase from 12/04/2023

Good

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Acheteur Vérifié

Published on 30/04/2023 à 08h51 following a purchase from 21/04/2023

Accessible site

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Acheteur Vérifié

Published on 27/04/2023 à 11h52 following a purchase from 09/04/2023

correct

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Acheteur Vérifié

Published on 26/04/2023 à 10h17 following a purchase from 18/04/2023

The navigation is fine, however a small downside just for this order, the gifts written on the invoice, I received nothing. I was a bit disappointed because they usually put one or more gifts. Well, that won't stop me from ordering. The products are great.

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Acheteur Vérifié

Published on 22/04/2023 à 23h16 following a purchase from 14/04/2023

Good

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Acheteur Vérifié

Published on 21/04/2023 à 09h55 following a purchase from 12/04/2023

Very good, fast and efficient

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Acheteur Vérifié

Published on 20/04/2023 à 13h36 following a purchase from 11/04/2023

no comment

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Acheteur Vérifié

Published on 13/04/2023 à 20h07 following a purchase from 22/03/2023

It will soon be 1 month since I haven't received my order. Moreover, you send me your verified reviews. You should have started from the beginning to see if I received my order or not, and the worst part is that I can't reach you by phone. I reported that I haven't received my order yet but nothing, no response.

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Response from HT26 Published on 14/04/2023

Hello, On the tracking of your package, I see that the delivery could not be made and that your package would be sent to a pickup point. I invite you to contact the local post office directly so that you can find out where to collect your package. We remain available at this number if needed: 01 40 18 51 00

Acheteur Vérifié

Published on 12/04/2023 à 18h47 following a purchase from 04/04/2023

Three stars because I switched from glutathione lotion to white essence. I have been a loyal customer to HT26 but it seems the glutathione lotion formula has been changed. The color of the lotion is white instead of yellow. The new glutathione lotion just made me darker and attempts to reach ht26 are futile because they do not follow up and don’t seem to communicate in English. I am so upset because I’ve wasted my money having two glutathione lotions I can’t use. I’m truly disappointed as I’ve been a loyal customer for years.

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Acheteur Vérifié

Published on 11/04/2023 à 19h50 following a purchase from 04/04/2023

It's good. Convenient and quite fast!

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Response from HT26 Published on 20/04/2023

Thank you very much for your feedback.

Acheteur Vérifié

Published on 11/04/2023 à 14h28 following a purchase from 04/04/2023

Hello, I am still waiting for my order placed since 04/04. Thank you for checking your shipments before asking for feedback.

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Response from HT26 Published on 14/04/2023

Hello Madam, Your opinion surprises us quite a bit, considering that you picked up your package yesterday at the relay point.

Acheteur Vérifié

Published on 11/04/2023 à 09h50 following a purchase from 02/04/2023

Good

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Response from HT26 Published on 20/04/2023

Thank you for your feedback.

Acheteur Vérifié

Published on 10/04/2023 à 14h51 following a purchase from 02/04/2023

Fast delivery.
But I did not receive the pouch and yet I bought the anti-spot kit.

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Acheteur Vérifié

Published on 10/04/2023 à 12h10 following a purchase from 23/03/2023

One product did not arrive and no one contacted me when I claimed it

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Response from HT26 Published on 14/04/2023

Hello Madam, Could you please provide us with the missing product? You can contact us at this number so that we can assist you on this matter: 06 68 91 88 25

Acheteur Vérifié

Published on 10/04/2023 à 12h07 following a purchase from 23/03/2023

Gifts not received and no response to my message about this

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Response from HT26 Published on 14/04/2023

Hello Madam, We apologize for the missing gifts, hoping that your order meets your expectations despite the missing gifts.

Acheteur Vérifié

Published on 10/04/2023 à 10h30 following a purchase from 01/04/2023

Arrived quickly with lots of little gifts....

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Response from HT26 Published on 20/04/2023

We thank you

Acheteur Vérifié

Published on 09/04/2023 à 22h50 following a purchase from 01/04/2023

The presentation of the site is good overall but it could be improved.

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Acheteur Vérifié

Published on 06/04/2023 à 13h44 following a purchase from 30/03/2023

Well, the clarifications need to be improved otherwise it hydrates well but it doesn't lighten.

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Acheteur Vérifié

Published on 05/04/2023 à 21h34 following a purchase from 27/03/2023

Satisfactory

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Acheteur Vérifié

Published on 05/04/2023 à 13h56 following a purchase from 29/03/2023

I haven't received my entire order yet. I paid 25 euros for express delivery and it's been a week and I've only received a fifth of my order on April 4, 23. I'm not happy at all. Diane

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Acheteur Vérifié

Published on 02/04/2023 à 15h34 following a purchase from 26/03/2023

I am very disappointed with the customer service that is unable to resend my order which was returned to them, supposedly the person in charge is absent for a few days. Ht26 is an old company and should be able to resolve these minor issues without delay.

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Response from HT26 Published on 20/04/2023

Thank you, it has been done. There was an address problem, you had ordered to an old address. The package was returned to us at our expense and the reshipment to your new address should be at our expense, so it is very wise to understand that this is a decision that must be made by a hierarchical manager following an error on your part. Best regards, Customer service

Acheteur Vérifié

Published on 31/03/2023 à 20h50 following a purchase from 23/03/2023

Simple and fast navigation

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