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Rating: 3 out of 5
The cream I have been using for over a year has changed color and no longer has the same smell
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Customer reviews of HT26
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 6 796 published reviews
Summary of reviews
HT26 consistently delivers quick and reliable delivery, with packages arriving promptly and well packaged, and often including thoughtful gifts and samples that enhance the shopping experience. The product range and texture receive strong praise, with many reviewers noting effective results, hydration, radiance, and skin improvement from the HT26 line, including color-safe and skin-friendly formulations that suit fragile skin. Customer service and professionalism are highlighted as standout strengths, with responsive support, returns handled smoothly, and ongoing loyalty expressed by long-time users who value the range for its compatibility with their skin tone and needs. Overall, customers report satisfying purchases, positive experiences with fast delivery, and appreciation for gifts and the quality of the products.
Reviews 1, 3 and 4 stars
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Rating: 1 out of 5
I am not happy with the person who packed my order, the person omitted the topsygel lightening cream that I paid for. How do I get the cream?
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Rating: 3 out of 5
I use the products but do not yet see the expected result.
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Rating: 4 out of 5
I am satisfied with the delivery, it was really fast, given the distance from the major cities of France.
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Rating: 1 out of 5
I still have not received my delivery since there is an address error.
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Response from HT26
Hello, The address error comes from your search for relays, an inadvertent mistake. But to allow you to receive your products quickly, we brought them back to you yesterday without waiting for the return of the package that was at the relay far from your home. Best regards, The customer service team.
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Rating: 3 out of 5
I was charged for delivery twice. Customer service is not clear about the delivery details.
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Response from HT26
Hello, How are we able to charge you for delivery twice when you are the sole holder of your payment methods? This is impossible. Even when this happens, we proceed with a refund, as people abroad may have difficulty paying immediately for security reasons. Due to persistent attempts, some payments may appear twice, provided that the second time is acknowledged by the bank. Best regards, The customer service ht26
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Rating: 1 out of 5
I have not received my order. It has already been more than a week since I ordered and I paid 26 euros for shipping fees. I need my package or a refund. Thank you.
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Rating: 1 out of 5
0 customer care.
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Rating: 1 out of 5
The product I ordered (intensive anti-spot cream) had a small piece of glass inside, I request a refund or replacement. Best regards.
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Rating: 3 out of 5
It was my first experience, regarding the order, I am satisfied with the packaging but, regarding delivery, the customer service was not clear with me. They made me pay for delivery all included and then the customs fees too, yet I had asked the customer service representatives if I had to pay any other fees besides delivery and I was assured that I did not. So I am disappointed in that regard and also the mentioned gifts were not included but other unmentioned gifts. Thank you.
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Response from HT26
Hello Madam, In international trade, the law applies to everyone. However, when you buy from another continent, there are always customs fees that are the responsibility of the customer, which may be taken into account by your customs 1 time out of 20. If this is not your first order, know that these are things that happen to all consumers abroad governed by the customs of your country of residence. We do our best to avoid these inconveniences for you, but when it is imposed on you and us, we all endure it. Best regards, Customer service
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Rating: 1 out of 5
Very bad, until now I have not received my product.
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Rating: 4 out of 5
Good site
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Rating: 1 out of 5
Products not effective at all.
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Rating: 4 out of 5
I received my order on time but the packaging showed the photo of the product I ordered. No discretion. It's been two weeks since I've been using it and my face hasn't changed. I haven't had any glow anyway
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Rating: 4 out of 5
Fast delivery
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Rating: 1 out of 5
I was given a product I did not order. I originally ordered Lorion based on Carrot etc…and the invoice doesn’t reflect what I received. I don’t understand how my order has been processed to pay in full and not received my orders in full. May you verify and get back to me in due course? Many thanks
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Rating: 3 out of 5
Average
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Rating: 4 out of 5
Hi. I loved the fact that I received my order on time, and I am happy with my product. Many thanks
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Rating: 1 out of 5
Did not receive my items it’s been over 3 weeks. Why?
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Rating: 1 out of 5
I ordered 2 baby shower gels, but I only received 1 baby shower gel. I wrote to customer service without a response. You are thieves
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Rating: 4 out of 5
Very good product I recommend
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Response from HT26
Thank you for your feedback see you soon
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Rating: 4 out of 5
No results yet but I like the texture
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Response from HT26
You will not be disappointed Do not hesitate to send us your feedback
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Rating: 1 out of 5
Girls and boys who wear contact lenses. Never order from HT26. The hazel color with them is BLACK. They are liars. Moreover, I called to complain. The person on the phone was rude. I do not recommend this site for contact lenses.
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Response from HT26
Hello Madam, My colleague was happy to explain to you that the color on the packaging of the lenses was indeed what we sold you. There is no misleading advertising, our lens sells very well and there has never been a complaint. We are a specialized shop and therefore our products are adapted. Sorry that we do not do like your usual suppliers. Best regards Customer service
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Rating: 4 out of 5
Fast delivery, very good product. I get the results, very happy
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Response from HT26
Thank you for your feedback See you soon
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Rating: 4 out of 5
Correct
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Response from HT26
Thank you for this word
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Rating: 4 out of 5
I am ordering for the first time. I am satisfied for now.
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Response from HT26
thank you glad that you liked it see you soon
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Rating: 4 out of 5
Very good delivery time, the products were intact, too bad I did not receive the little personalized card that I had requested in my order
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Rating: 1 out of 5
Order delivered on time
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Rating: 3 out of 5
The order was for 2, the first package only contained one, I had to claim several times to get the rest of my order.
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Response from HT26
Thank you for this feedback! Knowing that you did not receive your order on time saddens us. We will ensure that this does not happen again. Best regards, The HT26 customer service
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Rating: 4 out of 5
I was satisfied on all levels for my first order on the HT26 site. Thank you very much to you.
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Response from HT26
We warmly thank you for sharing your satisfaction. We hope to see you online again soon. Best regards, the customer service team
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Rating: 4 out of 5
I ordered on this site, they sent me another product afterwards. I refused it and returned it because the product did not meet my expectations. I received another product in its place. Which suited me. Nothing to complain about.
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Response from HT26
Of course and knowing that our services have met your expectations motivates us more every day. Best regards, The HT26 customer service team
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Rating: 1 out of 5
I couldn't complete my order at all
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Response from HT26
With the inquiry here is what comes back to us: An authorized request for destruction of the shipment has been received. Proof of delivery Best regards
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Rating: 1 out of 5
I have not yet received the product
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Rating: 4 out of 5
I have received the products and I am observing. I will give you my first impression in two weeks
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Response from HT26
Thank you, you will not be disappointed. See you soon
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Rating: 3 out of 5
The navigation is slow
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Rating: 1 out of 5
I did not receive the shower gel gift
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Rating: 3 out of 5
I am happy with the site in general very good effective products But there are too many problems with incomplete packages or incorrect quantities for some products. thank you
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Response from HT26
Thank you for taking the time to leave us a review. We are sorry that we could not satisfy you, however we had resent the missing product and the product received was incomplete. We hope to leave you with a better feeling. Sincerely, Eym from the customer service team
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Rating: 4 out of 5
arrived quickly, we will see in use
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Rating: 1 out of 5
I have a bad review with this company since January 18, I have never received my order, I have sent you countless emails and I have never received a response.
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Rating: 4 out of 5
the delivery was fast
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Response from HT26
Thank you for your review and your satisfaction The customer service